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August 6, 2024
Question

Illustrator Beta for WinARM: Regional Availability

  • August 6, 2024
  • 1 reply
  • 1134 views
Dear Adobe Community, I'm writing to express my confusion and frustration regarding the availability of Illustrator and InDesign beta versions for ARM64 systems. Adobe recently announced the release of Illustrator Beta for Windows ARM devices with Qualcomm SD X-Elite processors. However, it seems this release is far more limited than the announcement suggests. After investigating, I've discovered what appears to be a regional restriction on these betas, though this isn't mentioned anywhere in the official communication. When checking the "Do Adobe apps work on Microsoft Copilot+ PCs?" page, setting my region to the United States shows Illustrator and InDesign as available in beta. However, changing the region to Germany, Switzerland, France, or Italy removes this information, replacing it with a vague "available from the end of July 2024." I'm perplexed and disappointed by Adobe's lack of transparency, especially for a company with 40 years of experience. Clear communication with customers should be a priority, not an afterthought. My frustration deepened after contacting Adobe support. Instead of providing a straightforward answer about potential regional restrictions, I received vague and unsatisfactory responses. They suggested that as beta apps, they might not always be available - despite the fact that they haven't been available even for a second since the announcement. The support staff's dismissive attitude, telling me to "just wait," was particularly disheartening. Is it really so difficult to provide clear, simple information? Why should customers have to play detective to find basic details about product availability? Adobe, your products are excellent, but your customer communication leaves much to be desired. A little transparency would go a long way in maintaining customer trust and satisfaction. I'd appreciate any insights from the community or, preferably, a clear statement from Adobe about the actual availability of these betas across different regions. Thank you for your attention to this matter.
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1 reply

Anubhav M
Community Manager
Community Manager
August 7, 2024

Hello @Red Penguin

 

Thank you for reaching out and sharing your experience. We understand how frustrating it can be to face unclear communication, especially when it comes to software availability.

Firstly, we want to apologize for any confusion and frustration caused by the lack of transparency regarding the Illustrator Beta for ARM64 systems. Your feedback is invaluable, and we're committed to improving our communication with our customers.

Regarding your concerns, the current beta is indeed restricted to certain regional locales. We understand this was not clearly communicated, and we apologize for any inconvenience this has caused. For more information, you can refer to our recent community post: Illustrator Beta Now Live on Windows for ARM Devices.

We appreciate your patience and understanding as we work to provide clearer communication and resolve any issues. If you have any further questions or concerns, please feel free to reach out. We're here to help.

Best regards,
Anubhav

Participant
September 4, 2024

Was the Illustrator arm64 beta pulled? Doesn't seem to show up for anyone.