Illustrator Beta v28.0 damaged

[phthaloblue@outlook.com]

I couldn't open Illustrator Beta v28.0, it said it was damaged, and now the app has disappeared from my creative cloud. How can I resolve this? 

[CarlosCanto]

Beta v28 has expired, they might release a new one but we don't know if they will

[phthaloblue@outlook.com]

Thanks for letting me know. 

[Anshul_Saini]

Hello @phthaloblue@outlook.com,

Thank you for bringing this issue to our attention, and I apologize for the inconvenience you've faced with Illustrator Beta v28.0.

To resolve this, I recommend the following steps:

• Uninstall the current Illustrator Beta version.

• Restart your device to ensure a clean slate.

• Open the Creative Cloud app on your computer.

• In the Creative Cloud app, navigate to the Beta Apps section.

• Here, you should find the latest beta version released today, which is available for download, i.e., v28.0.42. This version addresses various issues and improvements.

These steps should help you get the latest working version of Illustrator Beta. Please don't hesitate to reach out if you encounter any further issues during this process or have additional questions. We're here to assist you.

Best regards,

Anshul Saini

[yeecat]

I also encounter this issue.

[Monika Gause]

And do those steps help you?

[yeecat]

no...it doesn't help..

[Anshul_Saini]

Hello @yeecat,

I'm sorry to hear that you're encountering issues with Illustrator Beta v28.0. I understand how frustrating this can be.

As you've mentioned that the previously suggested steps didn't resolve the problem, here's another potential solution:

Please try updating to Illustrator Beta v28.1.0.16. You can manually check for updates from Creative Cloud. This updated version includes bug fixes and improvements that address issues like the one you're experiencing.

Here's how to manually check for updates:

1. Open Creative Cloud on your computer.
2. Go to the "Apps > Updates" section.
3. Click on "Check for Updates."

Please see if the issue persists once you've updated to the latest version. In many cases, updating to a newer beta version can resolve problems encountered in previous versions.

I hope this helps, and if you have any more questions or need further assistance, please let us know.

Best regards,

Anshul Saini

[yeecat]

Thank you for your reply:)

I have contacted the Adobe via online chat and let the staff remote access my computer.

He solved the problem finally although I am not sure what's the issue..

Thank you!

[Gerrys]

Hi I have been experiencing this issue followed the proposed steps towards fixing but failed to solve the problem so cannot open the Beta app. Please help.

[Anubhav M]

Hello @Gerrys,

We understand that encountering technical issues can be frustrating. Would you mind trying the following steps and checking if they help:

• Close all Adobe applications
• Remove Illustrator using the Creative Cloud Cleaner Tool (https://adobe.ly/4dIEGbI)
• Reinstall Illustrator using the Creative Cloud Desktop application (https://adobe.ly/3AskMDu)
• Relaunch Illustrator

Looking forward to hearing from you.

Thanks,

Anubhav