Illustrator breaking links and removing last letter of file extension

Question

As seen in the screenshots below, when I re-opening a file the links are broken with a missing letter in the file extension. e.g. "jp" instead of "jpg" and "ti" instead of "tif". When re-linked the assets display at 100% scale instead of retaining their scaled down size in the document. Has anyone else experience this issue and know how to resolve it?

Joe5C3F · Accepted Answer

The issue has been resolved by removing the emoji from the OneDrive site name/synced OneDrive folder.

Abhishek Rao · Answer

Hi @Joe5C3F,

Sorry to hear about the trouble. Could you please share which version of Illustrator and macOS you're currently using? Try saving a copy of the file in a different location and see if the links still break after reopening it.

If possible, please share a sample affected file for testing after packaging it. You can refer to this guide: Package files in Illustrator. If the file contains confidential content, feel free to share it privately via DM using a link from Drive, Dropbox, or WeTransfer.

Let me know how it goes or if the issue continues so I can review it further.

Abhishek

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