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nadav0D44
New Participant
October 21, 2021
Question

Illustrator cant create new files/open files from local files

  • October 21, 2021
  • 4 replies
  • 1155 views

I'm using the last version of mac.

I've tried to reset, uninstall and install again and more. What should i do?

This topic has been closed for replies.

4 replies

The Inquisitor
The Inquisitor
New Participant
October 25, 2021

Hi

 

Did you manage to resolve this?  I'm getting exactly the same issue.  I'm using Windows 10.

 

InDesign and Photo Shop work without any issues.

 

Thanks.

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nadav0D44Author
New Participant
October 27, 2021

Yes, to my surprise opening a new account on my mac helped. i can play it on the other one. I dont understand why i cant play it on my mine account, but it something

 

The Inquisitor
The Inquisitor
New Participant
October 27, 2021

I haven't got another computer to try it on.  I'm using Affinity Designer instead at the moment but the trouble with that is there is not image trace facility so I have to use other software with it as well.

 

I'm going to uninstall Ai again and then go in and delete all temp and roaming files and reinstall.  Hopefully that will sort it out.

Ashutosh_Mishra
Ashutosh_Mishra
Inspiring
October 24, 2021

Hi there,

 

Sorry to hear about your experience. In addition to the responses shared earlier, I'd recommend creating a new user on your mac and try to work on the app there.

Additionally, you may follow the suggestions given here on this community post & let us know if they help.

 

Regards,

Ashutosh

Monika Gause
Monika Gause
Adobe Expert
October 23, 2021

Please embed images into your post instead of just attaching them.

 

Does it work when you turn off the Home screen and turn on the "Legacy New" dialog box in Preferences > General?

 

And then maybe an aggressive firewall blocks some necessary content from appearing on the Home Screen?

Also: when updating the system, did you reinstall Illustrator?

Did you reset the preferences?

Does Illustrator have sufficient privileges to read from your disk? Let alone write to it.

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nadav0D44Author
New Participant
October 23, 2021

I tried to turn the dealog box on and of

I have no firewall active in the moment

I did reset my prefrences

And i gave it all the access needed  

 

Still the same..

 

 

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nadav0D44Author
New Participant
October 23, 2021

In photoshop it work just fine

 

L
Lumigraphics
Brainiac
October 21, 2021

You could try File->New, Apple has used that menu command since 1984.

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nadav0D44Author
New Participant
October 23, 2021

Did you look at the pictures?

Thats really annoying answer. I know how to use Illustrator, and since I moved to the new mac I cant open files, also existing ones.

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