Illustrator cant create new files/open files from local files

New Here ,
Oct 21, 2021 Oct 21, 2021

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I'm using the last version of mac.

I've tried to reset, uninstall and install again and more. What should i do?

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Creative Cloud, Installation

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Adobe Community Professional ,
Oct 21, 2021 Oct 21, 2021

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You could try File->New, Apple has used that menu command since 1984.

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New Here ,
Oct 23, 2021 Oct 23, 2021

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Did you look at the pictures?

Thats really annoying answer. I know how to use Illustrator, and since I moved to the new mac I cant open files, also existing ones.

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Adobe Community Professional ,
Oct 23, 2021 Oct 23, 2021

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Please embed images into your post instead of just attaching them.

 

Does it work when you turn off the Home screen and turn on the "Legacy New" dialog box in Preferences > General?

 

And then maybe an aggressive firewall blocks some necessary content from appearing on the Home Screen?

Also: when updating the system, did you reinstall Illustrator?

Did you reset the preferences?

Does Illustrator have sufficient privileges to read from your disk? Let alone write to it.

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New Here ,
Oct 23, 2021 Oct 23, 2021

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I tried to turn the dealog box on and of

I have no firewall active in the moment

I did reset my prefrences

And i gave it all the access needed  

 

Still the same..

 

 

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New Here ,
Oct 23, 2021 Oct 23, 2021

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In photoshop it work just fine

 

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Adobe Community Professional ,
Oct 23, 2021 Oct 23, 2021

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Illustrator also doesn't care a lot about Photoshop.

 

You can try if logging out and then logging into your Adobe ID helps.

 

And then there are some other things you can do about the Creative Cloud stuff:

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html

 

Sometimes resetting the OOBE folder helps (as described in that link)

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Adobe Employee ,
Oct 24, 2021 Oct 24, 2021

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Hi there,

 

Sorry to hear about your experience. In addition to the responses shared earlier, I'd recommend creating a new user on your mac and try to work on the app there.

Additionally, you may follow the suggestions given here on this community post & let us know if they help.

 

Regards,

Ashutosh

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New Here ,
Oct 25, 2021 Oct 25, 2021

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Hi

 

Did you manage to resolve this?  I'm getting exactly the same issue.  I'm using Windows 10.

 

InDesign and Photo Shop work without any issues.

 

Thanks.

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New Here ,
Oct 27, 2021 Oct 27, 2021

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Yes, to my surprise opening a new account on my mac helped. i can play it on the other one. I dont understand why i cant play it on my mine account, but it something

 

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New Here ,
Oct 27, 2021 Oct 27, 2021

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I haven't got another computer to try it on.  I'm using Affinity Designer instead at the moment but the trouble with that is there is not image trace facility so I have to use other software with it as well.

 

I'm going to uninstall Ai again and then go in and delete all temp and roaming files and reinstall.  Hopefully that will sort it out.

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