Illustrator causing red screen

[dwd0tcom]

When I open some files, Illustrator gives me this weird red screen. I just chatted with the support and the solution was to create a new user account. This is not a solution!

So things I've tried: 
Everything mentioned in this thread: https://community.adobe.com/t5/illustrator/red-screen-in-illustrator/m-p/9803913?page=2

Updated to the latest Illustrator verison (24.2), also deleted Illustrator and reinstalled it, still the same issue. It's pretty annoying and I can't work like this. 

 

[Monika Gause]

So turning off the GPU acceleration didn't solve it for you?

There might be other clues here: https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/33618274-illustrator-do...

[dwd0tcom]

It did but using Illustrator without the GPU acceleration is not the way I want to use it 

[dwd0tcom]

When I'm opening a PNG file, it looks like this, even when the GPU acceleration is turned off

[Doug A Roberts]

Is it a screenshot from an iPhone?

[dwd0tcom]

Yes, it is. I just read about the issue back from 2018 with the 16–Bit iPhone PNGs.
But the red border happens to all of my files

[Doug A Roberts]

I'm afraid the red border, being something to do with GPU performance, is a question for the developers.

It may be related to this bug:

https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/33618274-illustrator-do...

[dwd0tcom]

Yes, it seems like a bug to me with the same problems which are listed under the link. Is there any developer in this forum?

[Monika Gause]

To contact the developers, go to: http://illustrator.uservoice.com

[dwd0tcom]

I did so. The issue still exists and it seems like nobody cares. 

https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/40688938-illustrator-ca...

[dwd0tcom]

I still got no answer. Why do I pay for this? Thanks Adobe.

[Doug A Roberts]

You mentioned that you contacted support and they told you to create a new user account. Did you try this? Did it affect the problem?

It may not be a satisfactory solution for you, but it may point in the right direction.

[dwd0tcom]

Yes I created a new user account and the problem seems to be gone. But this is really not a correct solution, this is a workaround. I would love to know what causes the issue and how to avoid this or fix this. 

[Doug A Roberts]

I understand your feelings. But it does indicate that the problem isn't some intractable hardware incompatibility and thus may be solvable. Without any personal experience with this problem though I can't offer any further advice.

[Monika Gause]

User accounts can and do get corrupt. They contain some of the most used files on your entire computer. Those files are read and written each time you use anything. So there are a lot of possibilities for all kinds of issues.

You may need to bite the bullet.

If you want Customer are to have a look inside your system: https://helpx.adobe.com/contact.html