Illustrator CC 2017 Error Message

[Bobby Henderson]

There is a strange issue present in my installation of Illustrator CC 2017. An error box keeps popping up whenever I open existing Illustrator .AI files.

I don't know what is causing this error message. I'm still able to work on the art files. But whenever I change tabs to another layout the dialog box pops up again. The strange thing is it doesn't pop up on every file. But I can't figure out what the difference might be in files that don't display the error message. I do use some larger size art boards, but nothing that really pushes the 227" X 227" maximum. This error is happening on a PC running Windows 10 Pro with all the latest updates.

[Raghuveer_Singh]

Hi Bobby,

Can you please drop an email to ShareWithAI@adobe.com with the information on the issue you are observing?

Thanks & Regards,

Raghuveer Singh

Illustrator Team

[Bobby Henderson]

I just sent an email. Thanks for the email address.

[The Cover Counts]

Same issue here too. It's seriously negatively affecting my ability to use Illustrator at all and it just started when I upgraded to 2017.

MacBook Pro Retina, OS X 10.12.1 Illustrator 2017

[jcop99]

I am having the exact same issue. The error message also pops up when I start Illustrator 2017. I did try opening Illustrator in administrator mode, and the problem went away— but then I was not able to open any files by clicking on them in Windows Explorer. The only way I could open a file was by going through Illustrator's File>Open menu. I even tried right-clicking and selecting Open With>Illustrator 2017 without luck. And .AI files are set to open with Illustrator 2017.

Update: I have noticed that this problem also occurs when running Illustrator in administrator mode.

[3DHansd]

I have the same issue. Please let us know when a resolution is found, or if I can help in some way.

[3DHansd]

This drove me crazy, For the first time ever, I regressed to an earlier version of an Adobe App.

See: Install a previous version of any Creative Cloud application

Illustrator 2015.3 - error is gone.

[Bobby Henderson]

Yeah, the error box is really pretty annoying. I'm also pretty annoyed at how much longer it takes for Illustrator CC 2017 to launch. I have to go on to other things, like checking my email or getting a soft drink, while Illustrator loads.

But I suppose things could be worse. CorelDRAW X8 has been a pretty excruciating upgrade. Its "font playground" and some other bells and whistles have bogged down the problem badly. I often have to jump back to version X6 to be productive which sort of defeats the purpose of upgrading in the first place.

[AshutoshChaturvedi · Accepted solution]

I am sorry to hear that you have been facing issues with Illustrator CC 2017.

LINK: Adobe Prerelease

We believe we have a fix for the issue. Can you please visit us on this link and validate the fix

[jcop99]

Every time I try to go to that link, I arrive at an 'Access Denied' page.

[AshutoshChaturvedi]

Please try this link: Adobe Prerelease

[Bobby Henderson]

jcop99, this is a pre-release version of Illustrator. In case you haven't already signed up for the pre-release program, visit the "invitation to pre-release" link at the Illustrator forum's home page and follow its instructions. That should remove the denials for access.

As to whether this pre-release solves the error box problem shown at the top of this thread: SUCCESS!
No more annoying error boxes.

[jcop99]

Thanks for the info! So we can expect a future Illustrator update to resolve this?

[3DHansd]

I finally had a chance to test the prerelease version - this has addressed the issue for me. Thanks for the support - I look forward to seeing the .1 update released....