Illustrator CC 2017 freezing and crashing constantly

[valerios27574466]

Windows 7 professional

illustrator 22.1 (64 bit)

64Gb

i7-6700 3.40 GHz

nvidia Quadro P2000

no plugin

no printer or scanner connected

Suitcase Fusion 8 for font

Illustrator CC 2017 freezing and crashing constantly

- I open Illustrator, and I can not use it for the first thirty seconds, because no keyboard commands work.

- Amount a photo, or save a document and the software hangs and for over a minute does not work, at that precise moment the monitor screen becomes all white.

[valerios27574466]

My pc installed a black and white laser (ethernet) online.
I have the "pdf printer" installed.

[valerios27574466]

Windows 7 professional

64Gb

i7-6700 3.40 GHz

nvidia Quadro P2000 391.58

no plugin

no printer or scanner connected

Adobe Creative CC 2017

illustrator 22.1 (64 bit)

Suitcase Fusion 8 for font

Illustrator CC 2017 freezing and crashing constantly

- Quando apro illustrator oppure photoshop, per circa venti secondi la tastiera non funziona

- ogni volta che importo un pdf, tiff, psd, illustrator "non risponde" per alcuni minuti

- ogni volta che creo un pdf, illustrator "non risponde" per alcuni minuti

- ogni volta che salvo in .ai, illustrator "non risponde" per alcuni minuti

- quando "non risponde" lo schermo diventa completamente bianco

https://www.youtube.com/watch?v=4xkrlFAu2nI

[valerios27574466]

Monika, an Adobe manager, does not read this my post?
Are users who need to help other users?

[Monika Gause]

More than 95% of people in the forum are not Adobe Staff. Only folks marked as "Staff" are staff.

The link to Customer Care has already been posted. Use it to talk to Adobe staff. They can log into your system.

Contact Customer Care

People on Mac OS also have reported that connecting a printer solved this issue. So I would definitely try that.

[valerios27574466]

Thanks for everything, the printer has been connected but we have not solved the problem. We would like to contact someone in Adobe, but nobody in my company speaks English. We have noticed that the "chat" tool is disabled ...
How could we do?

[Monika Gause]

Are you on a Team subscription?

Maybe srishtib8795206​ can assist you in starting the chat? Thank you.

[Srishti Bali]

Hi Valerio,

Did you tried these steps to initiate chat: https://indd.adobe.com/view/71f09a02-3841-4249-b701-14276522cf0e

If yes, let me know where you got stuck?

Regards,

Srishti

[valerios27574466]

[Srishti Bali]

Hi Valerio,

It's working now. Please try again.

Regards,

Srishti