Hi @miah_7717   Apologies for the delay! I hope the issue is resolved by now. If not, I'm here to help. Ton's suggestion to preview on CPU is a good one, as it might just be a graphic glitch rather than an issue with the actual artwork. If switching to CPU Preview hasn't helped, could you try placing the same PNG on a new file with a colored background to see how it looks? If that doesn't work, please share the PNG file with us so I can check it on my end.   Regards, Srishti ... View more

Hi @oscar_9945   Sorry for the delayed response! I hope the issue has been resolved for you. If not, Ton has requested a screenshot of your entire screen, including the Layers panel, similar to this.       Regards, Srishti ... View more

Hi @dripOne   Sorry about this issue! A few other users have reported similar behavior, but mostly with previous versions. Could you please confirm which version of Illustrator you're using? If you haven’t updated to the latest version (29.3.1) yet, I’d recommend doing so and trying again.   If the issue persists, could you share a few more details? Operating system you're working on Does this happen with a specific prompt, or have you tried different prompts? Have you tested it with a new file?   We're here to help—just need a few more details to troubleshoot effectively!     Regards, Srishti ... View more

Hi @Michelle365358921gmf   Sorry for the delayed response! I hope the issue has been resolved by now, but if not, I’d love to help. I see that Ton has already shared some helpful steps. If those didn’t work, I might be able to assist further if I can take a look at the document. Could you please package the file and share it with me? You can save the package on Creative Cloud, Dropbox, or a similar service and share the download link here or via DM (if file has confidential data). Let me know, and I’d be happy to take a closer look!     Regards, Srishti ... View more

Hi @Michelle365358921gmf   Sorry for the delayed response! I hope the issue has been resolved by now, but if not, I’d love to help. I see that Mike and Monika have already shared the Smart Guides settings to snap objects to guides. If it's still not working, could you check if Snap to Grid is turned on? If so, try turning it off and see if that makes a difference. Also, please test if the issue persists in a new document. If nothing works, you might consider resetting preferences. I noticed you've already tried that—could you confirm if you followed the method shared on this page? If so, no need to redo the steps. Just ensure you back up any customized settings, presets, or workspaces before making any changes. Let me know how it goes—I’m happy to assist further!   Reagrds, Srishti ... View more

Hi @graphicd22604340,   I'm sorry you're facing this issue—it does sound unusual. Before diving into troubleshooting, I’d recommend updating Illustrator to the latest version (29.3.1) and seeing if that resolves the problem. If the issue persists, could you share a few more details? Which operating system (exact version of macOS) are you using? When did this issue start? Were there any recent updates or new app extensions installed? Does turning off GPU Performance (Cmd + E) improve the situation? We’re here to help and will do our best to get this sorted for you!   Regards, Srishti ... View more

Hi @Dmitrii35956449d9tl     Sorry about the trouble! I tested the same prompt on my end using version 29.3.1 on Windows 11 machine, and it worked fine—I’ve attached the generated image for reference. AI-generated images can sometimes be unpredictable. Could you try running the same prompt in a new file and see if the results are different? Also, could you confirm which version of Illustrator you're using? I’d love to help figure this out with you!       Regards, Srishti     ... View more

Hi @A_B0606   I'm sorry you're experiencing this issue. It's good to hear that the files are opening in Photoshop—are they fully editable there? If so, that’s a positive sign that the files are intact, and we can focus on troubleshooting Fresco. Could you also let me know which version of Fresco you're using and whether you're on iOS or Windows? I'm happy to help!   Regards, Srishti ... View more

Hi @Teo116    Thank you for reaching out! You might find this similar thread helpful: InDesign CC 2017 Color Management Issue. It includes quick tips on color management in InDesign and steps to resolve related issues. I hope this helps! Let me know if you need further assistance.   Regards, Srishti ... View more

Hi @The Smart Studio     Apologies for the inconvenience. Are you encountering this error while launching Illustrator? If so, please navigate to the following location: C:\Program Files (x86)\Common Files\Adobe\Startup Scripts CC Rename the folder Startup Scripts CC to Startup Scripts CC.old and try again. Let me know if this resolves the issue or if you need further assistance.   Regards, Srishti   ... View more

Hi @appalachian_bouqcakes   Sorry to hear about the inconvenience you're facing. Could you please provide a few more details so we can assist you better?   What is your operating system and the version of Illustrator you're using? Could you share a screenshot to explain what happens when you click File > Open? Does it show a blank screen, or does nothing happen at all? When did this issue start occurring? Have you recently installed any apps, web extensions, or antivirus software that might be affecting Illustrator?   We're here to help; we just need a bit more information.   Regards, Srishti ... View more

Hi @James_smith6112    Thanks for reaching out! Here are a few resources that might be helpful: Creating Brand Assets/Marketing Materials: Design Mockups in Illustrator with Real-Life Objects Preparing an Illustrator File for High-Quality Print: YouTube Tutorial   Regards, Srishti ... View more

Hi @juj88675598   Thanks for reaching out! In this video, the background object is locked, and the presenter is creating a perspective aligned with that object. Later, additional objects will be placed within the perspective. Could you share more details about where you're encountering difficulties?   Regards, Srishti ... View more

Hi @ruba38298578yl3w ,   Sorry to hear about your experience. Please try the solution provided on this page: Blank Screen on Illustrator on macOS and let us know if it resolves the issue or if you still need assistance.     Regards, Srishti ... View more

Hi @@Francesco_Quattrini2753   This does appear to be a display glitch. In such cases, moving the content to a new file often resolves the issue. Have you had a chance to try that yet?   Regrads, Srishti ... View more

Hi @Ofsance     Thank you for sharing the video and providing clarification. I tried replicating the issue but wasn’t able to.   Would you mind sharing the file with us? If the file contains confidential information, you can copy this text into a new file and share that instead. You can upload the file to Creative Cloud or a similar service like Dropbox and share the download link with us.   Regards, Srishti ... View more

Hi  @DEAR BD   Thank you for reaching out! I’ve responded to your query in another thread: Illustrator Error: "An unknown error has occurred". Kindly share the requested details there so we can proceed with further troubleshooting.   Regards, Srishti ... View more

Hi @奇睿295428958rs0   Apologies for the error you're encountering. This doesn't appear to be a permissions issue. After translating the error, it seems related to the auto-save function. Is this document particularly large?   Could you confirm the file size of the document? This erorr often pops up when the file size is substantial, making the auto-save process more demanding on the processor.   Regards, Srishti ... View more

Hi @DEAR BD    Apologies for the inconvenience! Could you please share a few more details to help us better understand the issue? What is your operating system and the version of Illustrator you're using? When does this error occur? Is it while working on a file, using a specific tool, or during saving/exporting?   We’re here to assist, and with a bit more information, we’ll work to resolve this for you.   Regards, Srishti  ... View more

Hi @miquelfuster    I’m sorry to hear you’re experiencing this issue. We’ve recently noticed similar problems on machines using desktop management utilities like Rectangle or Magnet. Are you using any such app? If so, please try turning it off and let us know if that resolves the issue.   Regards, Srishti ... View more

Hi @fayelh   I’m sorry to hear about the missing images in your file—it must be frustrating! Could you please share a few more details to help us investigate this issue? What version of iOS and Illustrator are you using? Are you able to see your file on Creative Cloud? You can check here: Creative Cloud Files If the file is visible, could you try downloading it onto your desktop and opening it there?   We’re here to assist you, and with a little more information, we’ll do our best to resolve this for you!   Regards, Srishti ... View more

Hi @gabriell_2407   Thank you for sharing the recording, and apologies for the delayed response. It appears to be a locked asset. I hope you’ve managed to resolve the issue, but if not, please share the file with us, and we’ll investigate it on our end.   Regards, Srishti ... View more

Hi everyone,   Thank you for sharing the screenshots and details. We’ve forwarded your feedback to the team, and they’re actively working on a solution. In the meantime, please continue upvoting this page and stay tuned for updates. We truly appreciate your patience and understanding!   Regards, Srishti ... View more

Hi @AFrack     This behavior is expected. The second link is an internal link that works only with your profile. To share with others for review, you’ll need to generate and share a public link from InDesign.   Regards, Srishti ... View more

Hi @G_Man   We reached out to the team, and there’s no official release date announced yet. The build is currently undergoing testing and will be made available once it’s ready to go live.   Regards, Srishti ... View more

Hi @FPClaire   Thank you for sharing the screenshot. I can see the images have shifted slightly to the left. When I tested this on my machine, everything appeared fine. However, as Abhishek mentioned earlier, he was able to replicate the issue with the file shared by @davide33779291. The issue has already been escalated to the team, but I’d also request you to share your file. You can upload it to a network drive like Creative Cloud or Dropbox and share the download link. This will help us replicate the problem in-house and identify the root cause.     Regards, Srishti ... View more

Sorry for this experience, @Mrki . Let me check the case details and get back to you.    Regards, Srishti ... View more

Thanks for sharing this. Let me get this checked and get back to you.  ... View more

Hi @charlon_6819,   Apologies for the crash—we understand how frustrating technical issues can be. To assist you effectively, I’d need a bit more information: Version of InDesign and Illustrator: Did this start after the latest release? Recent changes: Have there been any updates to your system, new app installations, or antivirus changes? Other Adobe apps: Are they working fine?   Since you’ve already reset preferences, I recommend uninstalling the apps using the Creative Cloud Cleaner Tool. Please note that this will remove all workspaces and preferences, so consider backing them up before proceeding. You can download the tool and follow the steps here: Creative Cloud Cleaner Tool. After uninstalling, reinstall the apps from Creative Cloud and let us know how it goes. If the issue persists, please share your observations. Looking forward to your response!   Regards, Srishti ... View more

Hi @idunnasgeirs   Apologies for the trouble you're facing. Bill has provided helpful guidance on resetting preferences. If you still need assistance, you can follow the steps in this tutorial: Reset Preferences Tutorial. From my experience, shortcut key issues are often caused by conflicts with third-party apps. Have there been any recent changes made to your system, such as installing new apps, antivirus software, or updates? Additionally, you might try booting your system in Safe Mode before resetting preferences. If the issue doesn’t occur in Safe Mode, it’s likely due to a conflict. You can find steps to start your machine in Safe Mode here: Safe Mode Guide.   Regards, Srishti ... View more