Hi there,   Sorry about this experience, and thanks so much for sharing all the details and what you've tested so far. Possible reasons could include cached files, background saves, cloud documents, or Adobe CC services running in the background. I’ll share this with the team for further investigation and clarification. In the meantime, since you’ve tried a lot already, one more thing you could try is adjusting some performance settings in Photoshop, like changing cache settings: https://adobe.ly/4nkBjNl Let me know how it goes.    Regards, Srishti ... View more

Hi there,   Sorry about this experience. This has been reported by a few other users too. To better understand, could you share a bit more information? Which exact version of Lightroom are you using? What operating system and version are you on? Does this happen with all images or only certain types (e.g., products with shiny surfaces, complex reflections)? Could you provide an example screenshot showing the selection and the altered result (if possible)?   This will help confirm whether it’s a broader issue with the latest update or something specific to your file.   Regards, Srishti ... View more

Hi @Ines_D.,   Thanks for sharing the details. From the error messages, this does look like it could be a compatibility issue between the plug-ins and the latest release of Lightroom Classic.   As a quick test, could you try reverting to a previous version of Lightroom Classic and see if the plug-ins work there? If they do, that would confirm it’s a version mismatch. In that case, I’d suggest reaching out directly to Excire support so they can confirm compatibility and provide a fix or update.   I couldn’t find an official help article or documentation about supported versions, so their support team may be able to better guide you through this.   Regards, Srishti ... View more

Hi @EricAliasRico,   Sorry to hear you’re running into this catalog error. To help us troubleshoot, could you share a bit more information? Which version of Lightroom are you using (Lightroom Classic or Lightroom Desktop, and the exact version number)? What operating system and version are you on (Windows or macOS)? What exact error message do you see when you try to open the catalog? Did this start happening after an update, crash, or system change? Have you tried opening a backup catalog, and if so, does it open?   With these details, we’ll be able to guide you better.   Regards, Srishti ... View more

Hi @?????_9292   Sorry to hear about the trouble with Lightroom CC. Let’s try to pinpoint what’s going on so we can fix this. Could you share a few more details: Which macOS version are you running (and the build number)? Did Lightroom CC ever work on this MacBook Air before, or is this a fresh install? When did the issue start (after an update, after installing new software, etc.)? Are there any plugins or third-party add-ons installed? Does anything show up in your Mac’s Console app (logs) when Lightroom tries to open (any crash reports)?   In the meantime, you might try some of these steps from Adobe’s troubleshooting guide they often help resolve launch issues: Lightroom Basic Troubleshooting – Fix Most Issues. Let us know how it goes.   Regards, Srishti ... View more

Hi @jacevedo_1185,   Thanks for reaching out, and sorry to hear Photoshop isn’t opening on your Windows 11 machine. To better understand what’s going on, could you share a few more details? Exact version of Windows 11 (with build number, you can find this under Settings > System > About). Which version of Photoshop are you using? Was Photoshop working fine before? If yes, when did this issue start happening? Were there any recent changes to your machine (Windows updates, antivirus, drivers, extensions, etc.)? Does Photoshop open in Safe Mode? If you’re using third-party plugins, what happens if you click Yes when asked to skip loading them? Is this a personal computer or an office device connected to a server/domain?   If nothing helps, I’d suggest running the Cleaner Tool again to fully remove Photoshop, then reinstalling it with Administrator rights.   Let us know so we can help you further!   Regards, Srishti ... View more

Hi @ChrisPhotoClimb   Sorry for the delayed response. I agree with all the helpful suggestions shared by Kyla, and Kyla, I’m sorry to hear about your experience too. Sync issues in Lightroom Classic can involve multiple factors, and we do have a detailed article that explains how sync works here: https://adobe.ly/4gAG3LX;   I’d love to know if the steps shared above helped resolve the issue for you. Also, I’m sure you may have already tried this, but sometimes a simple sign-out/sign-in to the Creative Cloud app, or even switching networks, can help clear up these sync hiccups.   We’re here to help, so please let us know how things are going!   Regards, Srishti ... View more

Hi @AroraTheExplorer    Just checking in to see how things went with your edits. Were the earlier suggestions helpful, and did you notice any improvement?   Let me know if you still need a hand, happy to help further if needed!   Regards, Srishti ... View more

Hi @Exuberant_beauty5FF9,   Thanks for sharing the details. To help us troubleshoot, could you let us know a bit more about your setup? Which exact version of Lightroom Classic are you using? (Help > System Info) Which operating system and version (Windows/macOS)? Is the issue happening with every shot or only occasionally? When you click the photo, does it save only to the camera’s card, or not at all? Does the selected destination folder have full read/write permissions?   This info will help narrow down whether it’s a software, permissions, or connection issue.   Regards, Srishti ... View more

Hi @MARCEL34521755ixpi   Thanks for reporting this. To better understand the issue, could you please share a bit more detail: Which version of Lightroom Classic are you using? Does the white border appear with every sky/landscape photo or only certain images? Can you share a screenshot or a small video of the mask/selection and the resulting halo effect?   This will help us understand the issue better and help you accordingly.   Regards, Srishti ... View more

Hi @GraceAndCorbett,   Thanks for reaching out. Looks like a Profile Mismatch issue. To help narrow down the cause, could you provide a bit more detail: Which exact version of Photoshop 2025 are you running (e.g., 26.9, 26.10)? Do you notice this with all file types (JPG, PNG, TIFF, PSD) or only certain formats? Does the issue happen when you open a file directly, or only when importing/placing it? What color space are the files in (sRGB, AdobeRGB, etc.)? Please go to Edit > Assign Profile and share a screenshot.   This will help us determine if it’s a display/profile mismatch or something else.   Regards, Srishti ... View more

Hi @ppdix,   Sorry for the delayed response. I tested this on my Windows machine and it worked as expected, so I just wanted to check if you’re still running into the same issue. If yes, could you please share a few more details so we can investigate further? The exact version of macOS you’re using. Just to confirm, are you working with Lightroom Desktop or Lightroom Classic? Does this happen with all file types (RAW, JPEG, TIFF), or only certain ones? Have you tried resetting the preferences for Photoshop to see if that helps? Steps are shared here: https://adobe.ly/46Ibhxu.   This information will help us narrow down whether it’s related to your workflow, OS, or the apps themselves.   Regards, Srishti ... View more

Hi @Luke319214285si2   Sorry for the delayed response! From your earlier responses, it looks like you're using Photoshop Beta on a Windows machine. I’d love to know if the suggestions shared by @ffdlhoz21 helped resolve the issue.? If not, to assist you better, could you please share the following details: Do you have a multiple-screen setup? What’s the version of Photoshop Beta you're currently using? Does the same issue occur on the General Availability (GA) version of Photoshop? We’ve recently released version 26.10, do you see this behavior on the latest version as well?   If the issue persists, we recommend resetting Photoshop preferences. Please make sure to back up your settings before doing so. Here’s how to reset preferences: Close Photoshop. Navigate to the Preferences folder: Windows: Users\[your username]\AppData\Roaming\Adobe\Adobe Photoshop [version]\Adobe Photoshop [version] Settings Move the Adobe Photoshop [version] Settings folder to a safe location like your Desktop. Reopen Photoshop, new preference files will be created automatically.   Let us know how it goes, we’re here to help! Regards, Srishti ... View more

Hi @epic_epicness5CFA   Thanks for reaching out! To better understand the issue, could you please let us know: Which device and version of Android OS are you using? The Lightroom version currently installed? Whether the issue also occurs when you sign in at https://adobe.ly/46jh6l3   In the meantime, you can try the suggestions listed here: https://adobe.ly/4gteLXR;   Let us know how it goes so we can assist you further!   Regards, Srishti ... View more

Hi @Moose204,   Thanks for reporting this! To help us look into the crash, could you share a few more details: Which version of Lightroom Mobile are you using? Your Android OS version on the Pixel 10 Pro XL. The format/codec of the video file you’re trying to open (e.g., MP4, MOV, HEVC). Approximately how large are the video files that cause the crash? Does the crash happen with all videos or only certain ones?   This info will help us test and figure out whether it’s a compatibility issue or a possible bug.   Regards, Srishti ... View more

Hi @Shirsendu97   Thanks for sharing this. To help us troubleshoot further, could you provide a bit more information? Which iPadOS version are you running? The Photoshop / Fresco app version you have installed. A screenshot of your Brush Settings panel in the app. A screenshot of your Apple Pencil settings under iPad System Settings. These details will help us narrow down whether this is a settings issue or something app-specific.   Regards, Srishti   ... View more

Hi @ShootingPixelsAndy   Thanks for reporting this! To help us better understand what’s happening, could you share a few more details: Which Lightroom version (and build number) are you using? What’s your operating system and version? Does this happen with all files or some specific ones?   This will help us test on our end and help you accordingly.   Regards, Srishti ... View more

Hi @Karin27817495vpwn   Sorry for the delayed response. I hope you've been able to recover your files. If not, you can try checking the Deleted folder on Lightroom.adobe.com if the files are still there, you should be able to restore them. If they're not, unfortunately, it may not be possible to recover them.   Regards, Srishti ... View more

Hi @rust-4811   Thanks for sharing these details and the steps you’ve already tried. To better understand what’s happening, could you please provide a screenshot or, if possible, a short video showing the issue in action? That would help us see exactly when the “forbidden” cursor appears and narrow down possible causes.   Just to confirm—does this happen with every image you open or only with certain files?   Regards, Srishti ... View more

Hi @welk171   Sorry to hear you’re running into this issue, and thank you for sharing details about your setup. Could you please share a short video showing the error, along with a sample file if possible? Also, can you confirm whether this happens with all files or only specific ones? This information will help us reproduce the issue on our end and share the details with the Product team.   Regards, Srishti   ... View more

Hi @rylan_3327   Welcome to Lightroom! It’s a powerful tool with a lot to explore. If you’re looking for specific tips or tricks (like editing, organizing, or exporting), let us know what you’d like to focus on and folks here can share more tailored suggestions. In the meantime, you might enjoy browsing these resources for inspiration and learning: Lightroom Academy Lightroom Learn & Support   Regards, Srishti   ... View more

Hi @dennish53601447   Sorry to hear you’re running into trouble with Libraries. Could you please check if your files and assets are still available in your account here: Adobe Creative Cloud Libraries   This will help confirm whether the content is intact in your library and just not syncing correctly with the apps. Please let us know what you find so we can guide you on the next steps.   Regards, Srishti ... View more

Hi @wobke362   I would like to know if the steps above helped resolve the issue, or do you still need assistance? If you found something that worked, it would be great if you could share it, as it may also help others facing the same problem. I look forward to your response.   Regards, Srishti ... View more

Hi @nova_4440   Sorry to hear Lightroom Mobile is crashing on your new phone. Thanks for already trying to reinstall and clear the cache. That’s a great first step. To help us dig deeper, could you please share a few details: How much RAM is available on your device? How much free storage space do you currently have on your Pixel 8 Pro? Does your device meet all the system requirements mentioned here? For the syncing issue, I’d also suggest trying on a different network (for example, a mobile hotspot) to rule out connection-related problems.   Once we have these details, we’ll be able to guide you better.   Regards, Srishti ... View more

Hi @Jo Jacobs   Sorry to hear you’re facing this issue. To help us better understand, could you please share a few details: Your system info (Photoshop > Help > System Info → copy/paste here) The destination folder you’re exporting to (is it on your system drive, external drive, or a network location?) Did this start happening after the recent update to 26.10.0, or were you seeing it before as well?   You can also try resetting Photoshop preferences (sometimes this resolves unexpected behaviors). Please make sure to back up your preferences first before resetting. Steps are shared here: Back up and reset Photoshop preferences   Looking forward to your response.     Regards, Srishti ... View more

Hi @wiaan_2281   Thanks for sharing your feedback! We’ll make sure to pass this suggestion on to the team. In the meantime, you can try upsampling your results using the steps shared here: Resample images in Photoshop   Let us know if that helps improve the output.   Regards, Srishti ... View more

Hi @mikej4252593   Sorry to hear you’re running into this issue after updating. Could you please share your system info (you can copy-paste it from Lightroom: Help > System Info) and let us know if you see any error messages when it fails to open?   I would also suggest trying the steps in this troubleshooting guide, which covers common crash or freeze issues: https://adobe.ly/3JCUDGq   Let us know how it goes!   Regards, Srishti ... View more

Hi @C�line Grimault   Sorry to hear you’re experiencing this issue. I’m hopeful that the suggestion by @dj_paige  will help. If it doesn’t, could you please share a few details to help us understand the problem better: Your operating system and the version of Lightroom Classic you’re using. Whether this happens with all photos or only certain ones Where these files are saved (local drive, external drive, network location, etc.)   Once we have this information, we’ll be in a better position to assist you.   Regards, Srishti ... View more

Hi @Gerritje   Sorry to hear you’re experiencing this issue. To help us understand it better, could you please share: Your OS and the versions of Photoshop and Lightroom Classic you’re using Whether this happens with all files or just certain ones The type of files (JPEG, PNG, PSD, etc.)   Once we have this information, we’ll be in a much better position to assist you!   Regards, Srishti ... View more

Hi @practical_parent0D4C    I’m not entirely sure where the issue lies. In the meantime, please check out these resources on how rulers work in Photoshop: Adobe Help: Rulers in Photoshop Video tutorial on rulers   If this doesn’t resolve your problem, could you share a bit more detail—such as a full screenshot and an example of how you’d like the ruler to appear? That will help us guide you better. Regards, Srishti ... View more