Hi @hannam72286915   Thanks for sharing the details. One thing you could try is updating the BIOS: https://adobe.ly/48qzN7m If that doesn't help, I would suggest uninstalling PS using a cleaner tool and reinstalling Photoshop from the Creative Desktop app. Regards, Srishti ... View more

Hi @Julia_Langianni   Thank you for your message. The screenshot you provided displays two layers; could you please specify which one you would like to remove? Additionally, we would appreciate it if you could share before-and-after screenshots along with the operating system and version of Photoshop you are using.   Regards, Srishti ... View more

Hi @Murugan_Saturdaysilooet   It appears that you are trying to open a file created in an older version. Could you please confirm which version of Photoshop you are using and in which version this file was created? You may also try the steps shared here: https://adobe.ly/44deNyl   Hope this helps!   Regards, Srishti ... View more

Hi @Mario284044848r97   They are indeed cloud-based tools. The processing is performed using Adobe’s AI models on secure Adobe servers, not locally on your device. All operations follow strict safety, privacy, and compliance standards. You can read more here: https://adobe.ly/3MKVKFy https://adobe.ly/44Kn2lC   Regards, Srishti ... View more

Hi @satisfied_Gem0849   Thank you for your message. I have verified that the Embroidery Parametric Filter is available in the beta version. Please ensure that you are not using the general version by mistake, as this feature is exclusive to the Beta version. If you are using Beta and still cannot locate this file, please click on the three lines to open options and select 'Restore Default Filters' to see if that resolves the issue.        Regards, Srishti ... View more

Hi @Carlos31316288jqvu   Thanks for reaching out. I agree with the steps suggested by @Ged_Traynor. If that doesn’t resolve the issue, please share a screenshot of what you’re seeing. You can also try resetting Photoshop preferences after creating a backup. The steps are shared here: https://adobe.ly/48sAoEl   Regards, Srishti ... View more

Hi @benjamin37694147eljw   Thanks for reaching out. Please share the link shared by @Ged_Traynor with your administrator. It has steps to follow and remove the restrictions.    Regards, Srishti ... View more

Hi @Yak Yakowsky   Thanks for reaching out. I agree with the steps suggested by @Ged_Traynor. If that doesn’t resolve the issue, please share a screenshot of what you’re seeing. You can also try resetting Photoshop preferences after creating a backup. The steps are shared here: https://adobe.ly/48sAoEl   Regards, Srishti ... View more

Hi @susana75206835   Thanks for reaching out! Background saving is a feature that allows you to continue working in Photoshop after you have hit the Save command. You don’t have to wait for Photoshop to finish saving the file. To better understand the issue you are facing, could you please share a bit more about what’s happening? Do you get any error message when you try to print? Which OS and Version of Photoshop are you using?   Regards, Srishti ... View more

Hi @Kuttyjoe   We truly understand how frustrating this situation can be. You may try installing the 2025 version while keeping your current one to see how it works for you. Please share your thoughts with us. Also, please check if there are any BIOS updates available and install them: https://www.intel.com/content/www/us/en/gaming/resources/how-to-update-bios.html#:~:text=discovered%20security%20flaws.-,How%20to%20Update%20Your%20BIOS,-The%20method%20for     Regards, Srishti ... View more

Hi @default46970063pqstuw   Thanks for reaching out! Could you please share a bit more information so we can help you better? What exactly happens when you try to load Photoshop on the web? Are you seeing any error messages, or does the page freeze or stay blank? Which browser and device are you using? Did you try using different browsers and different networks?   These details will help us narrow down the issue.   Regards, Srishti ... View more

Hi @thomasp48330773   Thanks for sharing the details. I would suggest trying a different mouse to rule out any hardware-related issues. Also, please check by turning off GPU Performance (Edit > Preferences > Performance) to see if the behavior persists. You can also try exporting the file and verifying whether the same strokes appear in the final artwork. Sometimes, it may just be a display or graphic glitch.   If none of these steps help, try resetting Photoshop preferences after creating a backup: https://adobe.ly/3XuAm9T   Regards, Srishti ... View more

Hi @Brent Dutton   Thanks for reporting this. Sorry to hear about the lag, let’s get a bit more information so we can narrow this down. Does the same lag happen in all files, or only in specific documents (e.g., large canvases or many layers)? Are you noticing the issue with all brushes, or only certain ones?   A few quick checks that might help: Free up storage: Low iPad storage can impact brush performance. Go to Settings → General → iPad Storage and check how much free space is available. Close other apps running in the background to free up memory. If nothing changes, please try reinstalling Photoshop (make sure all your documents are synced to the cloud before doing so).   Hope this helps!   Regards, Srishti ... View more

Hi @Daniele5C18   We’ve seen a few other users report similar issues, so I’ve merged your post with the existing thread. I’ve already flagged this to the Product team, and we request a little time to investigate it further. In the meantime, please share your System Info from the Photoshop Help menu—this will help us look into the issue more effectively.   Regards, Srishti ... View more

Hi @Abdicator,   Thanks for reaching out. Here is a quick tutorial that might help: https://adobe.ly/4omvdM4 Regards, Srishti ... View more

Hi all   Thank you for your patience on this issue. I understand how this can impact your workflow. As mentioned above, the team is aware of the problem and is already working on a fix that should be included in a future releases. I’ll update this thread as soon as we receive any further information from them.   Regards, Srishti ... View more

Hi @TheSailingChannel.TV   Thanks for reaching out. The link you shared above is not showing any video; it is giving an error. You can attach the video directly to your response. Also, please share more details, like which app you are looking for help with, and the version of the OS and app.    We're here to help, we just need more info.   Regards, Srishti ... View more

Hi @Koen Willemsens   Sorry for the delayed response, and thank you for sharing the troubleshooting steps you’ve already tried. I’m hopeful the issue may be resolved by now, but if not, could you please provide a few more details? Are you seeing any error messages or a specific status in the Sync panel? How many photos are currently stuck while syncing? Could you please check if the images appear in the web version of Lightroom or try uploading the files there?   These details will help us narrow down the cause and guide you toward the right solution. We're here to help!   Regards, Srishti ... View more

Hi @josantgomez   Thanks for trying the steps shared. In this scenario, we must try some basic troubleshooting steps: Let's start with resetting preferences after creating a backup: https://adobe.ly/4p2nNhX If that doesn't help, please try uninstalling and reinstalling Photoshop from the Creative Cloud desktop app.   Let us know how it goes.    Regards, Srishti ... View more

Hi @Passionate_Phoenix4018   Thank you for sharing these details. I tried reproducing the issue on my end, but wasn’t able to. I could add a decimal value without any problems. Could you please confirm what exactly happens when you try to enter a decimal value? Do you see any error message?   Also, how does it behave when you assign a feather value from the top options/control bar? If possible, could you share a short video of your complete workflow? That would help us understand the issue more clearly.   Regards, Srishti ... View more

Hi @JulianaSwenson   Thanks for reaching out and for sharing what you’ve tried so far. To help us better understand what’s happening, could you please provide a few more details? Which version of Photoshop are you currently using? Does the issue occur with all images or only specific ones? If possible, please share a short video showing your workflow so we can see exactly when the artifacts appear.   This information will help us narrow down the cause and guide you more accurately. We're here to help!   Regards, Srishti ... View more

Hi @Kuttyjoe   Sorry for the delayed response. Thanks for sharing these details, and I understand how frustrating recurring freezes and crashes can be. To begin, please try the steps outlined in this help article, which covers the most effective troubleshooting methods for Photoshop crashing or freezing: https://adobe.ly/48kj7gf   Also, the installed RAM you mentioned (32 GB) is more than sufficient to run Photoshop, so upgrading RAM should not be necessary at this point. Once you’ve gone through the steps, let us know how Photoshop behaves or if the issue continues. We're here to help!   Regards, Srishti ... View more

Hi @lovephotoshopCC   I wanted to follow up to see if the steps provided earlier worked for you or if you need any further assistance. If the issue persists, please share the system info from Photoshop’s Help menu (Photoshop > Help > System Info) and copy-paste the full report here.   We’re here to help!   Regards, Srishti ... View more

Hi @SM24monkeys     I appreciate you sharing this information with me. It seems your system has some pending OS updates, so please take a moment to update your machine so the drivers can also be refreshed. Before you proceed, could you please share a screenshot of the file handling preferences from your Photoshop settings? Also, it would be helpful if you could confirm the file size of the file you created.    Regards, Srishti ... View more

I am sorry for the delayed response. I have shared the details with the Product team; they're looking into it.  ... View more

Thank you for the prompt response and for sharing these details. I’m glad to hear that you were able to update your drivers. Next, please try the following steps: Update Photoshop to the latest version (27.1) if you haven’t already. Reset Photoshop preferences after creating a backup of your current settings: https://adobe.ly/4p8GrF6   ... View more

Hi @Merygrise   Thank you for sharing these details. I also wanted to let you know that I’ve merged your two posts into one so everything is in a single place for better visibility. I’m not sure if the earlier suggestions helped, but I did review your system info, and it shows that your graphics driver hasn’t been updated in about 35 months Thank you for sharing these details. i want to inform you that I have merged 2 of you posts into 1 for better visibily. I hpe that the suggestions shared above have help you already but I check the system info and it says you are using a Graphic driver that was last updated 35 months ago. That can definitely cause performance related issues.   Here’s what I recommend: Update your graphics driver to the latest version. Please close all Adobe apps (and any other open applications) before updating. You can download the correct driver directly from Intel here: https://adobe.ly/4adADFA Note: Laptop/Notebook drivers may have different names than desktop versions. Restart your machine once the driver update is complete. Update Photoshop to the latest version (27.1) if you haven’t already. Reset Photoshop preferences after creating a backup of your current settings: https://adobe.ly/3M05xHC   After doing these steps, please launch Photoshop from the Creative Cloud app and let us know if the performance improves.   Regards, Srishti ... View more

Hi @Cam24880745sc47   I’m really sorry you’ve had such a frustrating experience. I completely understand how disappointing it can be. Let’s take a closer look so we can get this working the way it should for you. Could you share a few details when you get a chance? Your operating system (macOS or Windows + version) The Photoshop version you’re currently running Whether this happens with every image or only certain files Screenshots of before and after with the promt used. A small video sharing the workflow.   Thank you for your patience,  we’ll do everything we can to help get this sorted.   Regards, Srishti     ... View more

Hi @barbarac13531317,   Thanks for reaching out. To help us narrow this down, could you please share which operating system you’re using (Windows or macOS, and the version)? Additionally, we’ve recently released updates for both Lightroom Classic and Photoshop. Please update both apps to the latest versions. After updating, try moving the files again in LrC and let us know if the issue persists.     Regards, Srishti ... View more