Hi all,   We’re sorry to hear about your experience with the new Generative Fill. To help us better understand and investigate the issue, we’d appreciate it if you could share a screen recording of your complete workflow. Please make sure the recording includes: The prompts you’re using The Layers panel   Additionally, please share your system information from Photoshop by going to Help > System Info, then copy and paste it here. This information will help us reproduce the issue on our end and escalate it to the Product team.   Regards, Srishti ... View more

Hi @soothing_helper76034   Thanks for reaching out and sorry to hear you’re running into this issue. To better understand what’s going wrong, could you please share a few more details? Your OS and exact Photoshop version The video file format and codec you’re using Whether the video is embedded or linked in the mockup Looking forward to your response.    Regards, Srishti ... View more

Hi @Troy22932790qu23   I’m sorry you’re running into this error. Could you please check whether your file contains any Smart Object layers? This error commonly occurs when a document includes a linked Smart Object and Photoshop is unable to locate its original source file. To troubleshoot this: Right-click on the Smart Object layer. Select Replace Contents. Navigate to the original file location and relink the source file.   If the issue persists after relinking, I’d recommend trying the additional troubleshooting steps outlined in this Adobe HelpX article, which covers common causes of program errors: https://adobe.ly/3LdazAv   Please let us know how it goes, we’re happy to help further.   Regards, Srishti ... View more

Hi @MikeBarth   Thank you for sharing these details. To help narrow this down, could you please try the following steps: Temporarily disable any active VPN and check if performance improves. Test the behavior on a different network (for example, using a mobile hotspot) Disable any third-party plugins and restart Lightroom Classic Reset Lightroom Classic preferences and relaunch the application. Press and hold the Shift + Alt keys while launching the app.   Let us know how it goes.   Regards, Srishti ... View more

Hi @pierre_scheys3552    Thanks for reaching out. To reconfirm, are you referring to the Generative Remove tool? If yes, could you please share a few more details like:   System info from Photoshop Help menu (Help > System Info  copy paste the details here) What type of file are you working on (PSD, JPEG, PNG, TIFF)? Is the layer you are working on a pixel layer, Smart Object, or adjustment layer?   A few basic checks you can try in the meantime: Make sure you’re signed in to the Creative Cloud app. Disable any VPN, proxy, or firewall temporarily and test again. Try a different network if possible. Try rasterizing the layer (if it’s a Smart Object) and test.   Once you share the system info and results of these tests, we will be able to assist you further.   Regards, Srishti ... View more

Hi @reinharde48246492   Thanks for posting. To better understand what you’re trying to do, could you please share a bit more detail? What exactly would you like to change about _DSC0073-9.NEF ? Are you importing the same photo multiple times into the same catalog, or into different catalogs? Where are the photos stored (local drive, external drive, network/cloud)? Lightroom Classic version and Windows version?   Once we have this information, we can guide you with the correct workflow.   Regards, Srishti ... View more

Hi @DingoDango   Thank you for providing this solution here, and I'm glad to hear that everything is back on track for you. Don't hesitate to reach out if you have any further questions.    Regards, Srishti ... View more

Hi @Edgar_1992    Thanks for reporting this. To help narrow it down, could you please share a few more details from your side? For example:   System Info from Lightroom Classic (Help > System Info – you can copy/paste the text) Where is your catalog stored (local drive, external drive, network/cloud)? Does this happen with all photos or only specific ones (RAW/JPEG/HEIC, very large files, etc.)? Are you behind a VPN, proxy, firewall, or corporate network?   Basic troubleshooting steps to try in the meantime:   Temporarily disable VPN/proxy/firewall and try again. Sign out of Creative Cloud, restart your system, then sign back in. Ensure Lightroom Classic and the Creative Cloud app are fully up to date. Restart Lightroom Classic and your system. Create a new test catalog on a local drive. Make sure both the catalog and the image are stored locally (not on a network or synced folder). Import a small JPEG from your local disk and test Remove Distractors / Generative Removal there. Go to Preferences > Performance and temporarily disable GPU to test.   Once you share the system info and results of these steps, we can guide you further or escalate if needed.   Regards, Srishti ... View more

Hi @?.m    Thanks for reporting this. To help us understand what’s causing the inaccurate particle/grain preview, could you please share a bit more information? App version number Windows version File type you’re editing (RAW/JPEG/HEIC, etc.) Whether this happens with all photos or only specific ones?   In the meantime, you can try these basic checks: Zoom to 100% or higher. Grain/particle effects are only accurately visible at 1:1 or above. Toggle GPU acceleration: Go to Preferences > Performance. Turn Use Graphics Processor off, restart Lightroom, and check the preview again. Reset Preferences (as a test): Hold Shift + Alt (Windows) or Shift + Option (macOS) while launching Lightroom and confirm reset.   If possible, please also share a short screen recording showing how the grain looks in the app versus the exported result.    Looking forward to your response!   Regards, Srishti ... View more

Hi @nongj70857852   Thanks for reporting this. To help narrow down what’s going on, could you please share a few more details?   In Lightroom Classic, go to Help > System Info and copy-paste the details here. Are these photos newly imported after updating to LrC 15.1, or were they already in the catalog before the update? Does this happen with all photos or only specific ones (for example, certain file types like RAW vs JPEG, or photos from a specific camera)? If possible, please share a short screen recording showing the exact steps you’re following when you try to create a People mask. This helps a lot in spotting patterns. Try temporarily disabling GPU acceleration: Edit > Preferences > Performance > Use Graphics Processor → Off, restart Lightroom, and see if People masking works any differently.   Once we have this info, we'll be able to assist better.   Regards, Srishti   ... View more

Hi @fredrik_0624   Thanks for reporting this, Fredrik. That definitely sounds frustrating, and the video is very helpful. To investigate this further, we’ll need a few more details from you: Exact Photoshop version number (Help > About Photoshop), not just 2026 Operating system. Does this happen: Only with Exposure adjustment layer or also via Image > Adjustments > Exposure? On all images or only specific files? Have you tried the following, and if yes, did it make any difference? Disabling Use Graphics Processor (Preferences > Performance) Switching the document bit depth (8-bit vs 16-bit)   Also, please confirm whether this issue started immediately after updating to the latest version. We're here to help.    Regards, Srishti ... View more

Hi @Dumonteil   Thanks for sharing these details and tryingt he steps suggestd earlier. This sounds more like a permissions-related issue. Please try granting full access to the Photoshop app folders and related Adobe folders.   Follow these once for each folder listed below: C:\Program Files\Adobe C:\Program Files (x86)\Adobe C:\ProgramData\Adobe C:\Users\<your-username>\AppData\Roaming\Adobe Note: You may need to enable hidden folders first.   Close Photoshop completely. Open File Explorer → View → enable Hidden items. Navigate to one of the folders listed above. Right-click the folder → Properties. Go to the Security tab → click Edit. Select your user account. In the permissions list: Make sure Full control is allowed Ensure Deny is not checked Click OK to apply changes. Repeat for each folder listed. Launch Photoshop and test. If the issue persists, test Photoshop from a new Administrator account to confirm whether this is user-profile specific: https://adobe.ly/4sdOZMS Let us know how it goes!   Regards, Srishti ... View more

Hi @Art of Walls   Thanks for flagging this. Could you please share a bit more detail? Which Photoshop version are you using? (Help → About Photoshop) Windows version  Does this happen with a specific file or file type? Can you share a short screen recording showing the workflow?   Once we have these details, it’ll be easier to reproduce and investigate the problem.   Regards, Srishti ... View more

Thanks for sharing this, Joseph! A few things you could try: I saw 4 Plugins: Temporarily disable all third-party plugins and check if the issue persists. Version 15.0.1: This version is quite old and should be updated to the latest 15.1 macOS version: You’re on 26.1, consider updating to 26.2, which is reportedly more stable. Let us know how it goes. ... View more

Thank you, Joseph. By System Info, I was referring to the detailed report available in the Lightroom Classic Help menu. Please navigate to Help > System Info and copy and paste the information here. ... View more

Hi @Joseph Allen-Keys   Thank you for sharing the details. We still need a bit more information from your end to proceed further. Could you please help us with the following: System Info (from Help > System Info, please copy and paste it here). Please confirm where your files and catalogs are saved (local drive, external drive, network drive, or cloud storage). Try creating a new catalog with a small set of images stored on your local hard drive, and let us know if you observe the same issue.   Looking forward to your update so we can assist you further.   Regards, Srishti ... View more

Hi @SPORT00180   Thank you for reaching out! Could you please try these steps: Find C:\Users\your username\AppData\Local\Adobe\CameraRaw\Cache2, and delete the Cache2 folder.  Find the camera raw plugin in the file explorer C:\Program Files\Common Files\Adobe\Plug-Ins\CC\File Formats\Camera Raw.8bi and delete this .8bi file. This would remove Camera Raw. Now we re-install the plugin by following the steps here:  https://adobe.ly/4mGBP7m   Let us know how it goes!    Regards, Srishti ... View more

Hi @Olaf Sp�llmink @MWPhotography   Thank you for providing these details. I attempted to replicate this behavior on my Windows machine, but was unsuccessful. However, I was able to reproduce the issue on a Mac machine running macOS Tahoe. I have escalated this matter to the product team for further investigation. We will keep you updated as soon as we have any information.   Regards, Srishti ... View more

Hi @VoiceOfClayton   Thank you for providing the information. I have reviewed several versions and can confirm that this is how it works in older versions as well. I believe it would simplify workflows if we could select colors directly from the library. I will move this to the Ideas section so that other users can upvote, which may assist in getting this prioritized.   In the meantime, you can move the library items to the canvas and pick colors from there.   Regards, Srishti ... View more

Hi @fabricea4351335   Thank you for reaching out, and sorry for the trouble you are experiencing. To help us identify the root cause, could you please share a few details? Photoshop version (Help > About Photoshop) Operating System Does this happen with all files or specifically with NEF (RAW) files? Are you using Camera Raw, and if so, what version? Did this start after the latest update? Try the steps in this guide to back up and restore preferences safely: https://adobe.ly/4p2nVgF;   Let us know how it goes!   Regards, Srishti ... View more

Hi @charlene_mortelez2259   Thank you for reporting this and for the detailed explanation. We understand how disruptive this can be, especially in workflows that rely heavily on rulers. I just checked on multiple versions; it is working as expected. It might be some glitch. Please try resetting preferences for Photoshop after creating a backup. Steps are shared here: https://adobe.ly/4qo9pRF;   Let us know how it goes.    Regards, Srishti ... View more

Hi @steel_man_161   Thanks for reporting this and for sharing the screenshot. I’m sorry you’re running into repeated Generative Fill errors. To help us investigate further, could you please share a few details? Photoshop version (Help > About Photoshop) macOS version Whether this happens with all files or only a specific document. Does the error occur consistently, or does it work after retrying later?   In the meantime, you can try the following steps and let us know if anything helps: Sign out of your Adobe account and sign back in. Restart Photoshop and your system. Check your internet connection and try switching networks (for example, a mobile hotspot). Disable any VPN or firewall temporarily and test again. Try the same action in a new, smaller test document to see if the behavior changes. Make sure Photoshop is updated to the latest version via the Creative Cloud app.   Once we have the details above, we’ll be in a better position to narrow down the cause. Thanks for your patience, and we’ll look into this with you.   Regards, Srishti ... View more

Hi @Callum27512732dcky,   Sorry to hear you’re running into this issue. To help us look into why Photoshop isn’t launching, could you please share the following details? Photoshop version Operating system and version Does this happen every time you try to launch Photoshop? Did this start after a recent update (Photoshop, OS, or driver)?   In the meantime, you can also try these quick checks: Restart your system and try launching Photoshop again Temporarily disable any antivirus or third-party plugins and test Reset Photoshop preferences after taking a backup of preferences. Steps are shared here: https://adobe.ly/3Y8IvB6;   Looking forward to your response so we can assist you further.     Regards, Srishti ... View more

Hi @Foxino   Sorry to hear you’re running into this issue. At the moment, Photoshop and other Adobe apps have not yet received full compatibility updates for macOS Tahoe. As a result, several users are experiencing similar problems. You can follow the discussion here for more context: https://adobe.ly/48PBawu In the meantime, could you please confirm where these files are being saved (for example, local drive, external drive, or cloud storage)?   Thanks for your patience, and looking forward to your response.   Regards, Srishti ... View more

Hi @Stephen_Elsworth4502   Thanks for reaching out, and apologies for the delayed response. As Myra mentioned, please make sure that your system meets the Photoshop web system requirements shared here: https://adobe.ly/45bnTfm   Additionally, please confirm whether the issue occurs only in this specific document or in all documents, including newly created ones. You can also try the following steps and let us know the results: Test using a different browser (Firefox, Edge, or Safari) Try opening Photoshop in an incognito/private window Connect to a different network (for example, a mobile hotspot).    Looking forward to your update so we can assist you further.     Regards, Srishti ... View more

Hi @tomasz_1069,   Thanks for reaching out and for reporting this issue. To help us investigate this further, could you please share a few more details? Photoshop version (Help > About Photoshop) Operating system and version Which browser are you using? Whether this happens in a specific document or in all files? The exact steps you’re following (for example: right-clicking the eye icon → choosing Show/Hide Layers → what action breaks the state). If possible, a short screen recording or screenshot showing the behavior would also be very helpful.   Looking forward to your reply so we can dig into this further.   Regards, Srishti ... View more

Hi @Eyd�s_Gu�mundsd�ttir1269   Thank you for sharing these details. Could you please try creating a new action and check if the behavior is the same there? Also, did this start happening after the recent update to version 27.2?   If you haven’t already, I’d also recommend resetting Photoshop preferences. Please make sure to take a backup of your folders and settings before doing so. You can follow the steps here to reset preferences: https://adobe.ly/4j713eC .   Let us know how it goes, and we’ll be happy to assist further.   Regards, Srishti ... View more

Hi @Oph�lie_Leroy2128    Sorry about the trouble. That definitely sounds frustrating. Did you get a chance to try the steps shared above? To help us investigate further, could you please share a few more details: Photoshop version Operating system (Windows/macOS and version) Does this happen with all brushes or only specific ones? Does the issue occur in a new blank document as well? Screen recording of the issue, if possible.   Once we have these details, we’ll be happy to look into this and assist you further.   Regards, Srishti ... View more