Hi @Katie_11   Thanks for reaching out! If you're new to Lightroom Classic, this video will guide you through using Publish Services: https://adobe.ly/4jhyDho   If it doesn’t work as shown, try resetting your preferences using the steps here: https://adobe.ly/42hkRFp   Hope this helps!   Regards, Srishti       ... View more

Hi @temosmemos   Thanks so much for reaching out! We've shared your request with the product team and marked this post as the parent thread so other users can upvote it as well. The more votes it gets, the higher the chances of it being considered for implementation. We really appreciate you taking the time to share your feedback!   Reagrds, Srishti ... View more

Hi @hannapettyj   Sorry to hear you're experiencing this issue. I’d really appreciate it if you could share a few more details as mentioned above—it'll help us better understand what’s going on. Also, could you please confirm if the problem is happening with just one specific file or with newly created files as well? If possible, please share a sample file with us. You can upload it to Creative Cloud or any file-sharing service like Google Drive or Dropbox and send us the download link. If the file contains confidential information, feel free to share it via DM.   We’re here to help!   Regards, Srishti ... View more

Glad to hear you're back on track! I completely understand how frustrating it can be when you're unable to use the app. Issues like this are often caused by internet-related factors such as slow speed or firewall restrictions. However, since you’ve already tried using different machines and internet connections, that helps us rule out both the internet and the machine as the source of the problem. If the issue happens again, please feel free to reach out—we’ll be more than happy to investigate further and help you get back up and running.    Regards, Srishti ... View more

Thanks so much for sharing those details, @Cristian27702968trfe . Before we move forward, I’d like to confirm a few more things with you to better understand what might be going on:   Could you please try turning off GPU Performance in Photoshop? To do this, go to Edit > Preferences > Performance (on Windows) or Photoshop > Preferences > Performance (on macOS), and uncheck Use Graphics Processor. After that, try loading the images again and let us know if you notice any difference. You mentioned that everything was working fine last week—were there any changes made to your machine recently? This could include system or app updates, antivirus updates, or installation of any new applications or extensions. How does Photoshop behave when you launch it in Safe Mode? Also, where are the files you're trying to load currently saved? Do you see the same behavior with a newly created file saved directly to the Desktop?   We appreciate your patience as we troubleshoot this. We want to make sure we cover all possible angles to resolve this quickly. Regards, Srishti ... View more

Hi @default43828864yxvusr   I'm sorry about the inconvenience. Could you please confirm which OS and version of Photoshop you are using? Also, can you check if you can open the Generate Image panel from the Edit menu (Edit > Generate Image)?       Regards, Srishti ... View more

No worries! When you can, please review the steps shared here and let us know how it goes.  ... View more

Hi @Dimurza   Thanks for sharing your feedback. I've passed this idea on to our team.    Regards, Srishti ... View more

Hi @1tri-k-sion   Sorry to hear you're running into this issue. A "program error" can occur due to various reasons. Could you please share a few more details to help us troubleshoot better? What operating system and version of Photoshop are you using? Does the error appear when launching the app or while performing a specific task? When did the issue begin? Were there any recent changes to your system—such as OS updates, antivirus changes, or installation of new extensions or desktop management apps?   In the meantime, please try the steps outlined in this article and let us know if it helps. Regards, Srishti ... View more

Hi @Tom_Grundy7796   Sorry to hear you're facing this issue. Could you let us know when it started? Were there any recent changes made to your system—like OS updates, antivirus modifications, or the installation of new extensions or desktop management apps—after which the crashes began? Also, please try disabling GPU performance in Lightroom Classic and see if that helps: Launch Lightroom Classic. Go to Edit > Preferences > Performance In the Use Graphics Processor drop-down, select Off. Quit and relaunch Lightroom Classic.   Let us know how it goes!   Regards, Srishti ... View more

Hi @Kyera25299045qs1u   Sorry to hear you're running into these issues. It's definitely unusual that you're seeing these errors even while using the latest version of Photoshop.   I have a few quick questions to help us troubleshoot: What operating system are you working on? Where are the files saved (e.g., local drive, external drive, cloud storage)? Would it be possible for you to share one of the sample files with us? I'd like to try opening it on my end to see if I can reproduce the issue.   Looking forward to your response! Regards, Srishti ... View more

Hi @scott_5978 , Thanks for reaching out! As @Semaphoric and @pixxxelschubser mentioned, we’ll need a few more details to assist you better. In the meantime, here are a couple of helpful resources that might guide you: This short tutorial on using the color picker in Photoshop This help article on customizing color pickers and swatches   Let us know if you’re still facing issues after going through these!     Regards, Srishti ... View more

@Holly326637175nwr    Sorry to hear about the crash! To help us investigate further, could you please share a few additional details:   A crash report: Submit a crash report Is the issue specific to this file? Have you tried adding bullets and numbering in a new file—does it crash there too? Where is the file saved (e.g., local drive, network, or cloud storage)? If the issue seems to be limited to this file, would you be able to share it with us? We’ll try recovering it on our end.   Thanks! Srishti ... View more

Hi @kenneth21884851e8p5   Sorry about these errors. This issue is commonly observed on older machines. Would you mind sharing your system information so we can better understand your setup?    Here’s where you can find it:   For Mac: Follow the steps in this guide: View system information on Mac   For Windows: Type msinfo32 in the Search box. Click System Information.  Go to File > Save > Save NFO on your Desktop.   Once you have the info, feel free to share it here via the downloadable link. This will help us guide you more accurately.     Regards, Srishti ... View more

Hi @Biacanti   Thanks for reaching out! To update your Date of Birth, please visit this page: Update your Date of Birth. You’ll find a few options there to make the update. Once your Date of Birth is updated, simply relaunch the Photoshop app, and the Generative Fill feature should be enabled.   Hope this helps!   Regards, Srishti ... View more

Hi @shige_ue   Sorry to hear you're running into this issue. Could you please try resetting the Text tool and also share the link to the font you downloaded? That will help us troubleshoot more effectively.   To reset the Text tool: Select the Text tool from the Tools panel. Right-click the Text tool icon in the options bar (not the Tools panel). Click on settings (gear icon) and click Reset Tool. You can find more details on tool reset here: Basic Troubleshooting – Reset Tools Let me know if that helps!   Regards, Srishti ... View more

Hi @Beemrider   Sorry to hear you're running into this error—I know how frustrating that can be. You're right that uninstalling and reinstalling Photoshop is done via the Creative Cloud app. However, this issue might be related to corrupt preferences, and we can try resetting them and keeping a backup. Here’s what I suggest—please follow these steps one by one and let me know how it goes:   First, close both Lightroom and Photoshop, along with any other Adobe apps that may be running. Then, navigate to the Photoshop Preferences folder: macOS: Users/[your username]/Library/Preferences/Adobe Photoshop [version] Settings Windows 10: Users/[your username]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings 3. Backup your preferences by dragging the entire Adobe Photoshop [version] Settings folder to your desktop or another safe location. 4. Now, restart Lightroom and Photoshop to see if the issue is resolved.     If that doesn’t help, go ahead and uninstall Photoshop via Creative Cloud, then reinstall it to see if that makes a difference.   Let me know how it goes—happy to help further if needed!   Regards, Srishti ... View more

Hi @DK12drfdrt   Sorry for the inconvenience caused—I completely understand how frustrating this must be. I’ll do my best to assist you!   Before we proceed, could you please confirm whether you need help with your subscription or with the Photoshop or Lightroom apps specifically?   Regards, Srishti ... View more

Hi @samuel_9706     Apologies for the delayed response. I noticed that the folder you moved to the external drive is the one that stores app preferences for most Adobe applications. We generally don’t recommend changing the default location of this folder, as it contains crucial files necessary for the proper functioning of the applications.   The "program error" you're encountering in Photoshop can stem from various causes — ranging from corrupted preferences to incompatible system components. You can find more information on this issue here.   Since the app was working earlier, hardware seems less likely to be the root cause. It’s quite possible that the issue is due to changed Photoshop preferences. If the issue still persists, I’d recommend trying the following steps in the given order and sharing your observations afterward:     Change the preferences folder path back to its original location. Remove the external device. Perform a clean uninstall of Photoshop. (Use the Adobe Cleaner Tool to ensure all related files are removed.) Go to the Roaming folder at Users\[your username]\AppData\Roaming\Adobe\Adobe Photoshop [version] . Back up (copy -paste on Desktop) and delete the Photoshop folders. Restart your machine. Reinstall Photoshop via the Creative Cloud desktop app.   I hope this helps resolve the issue! Let me know how it goes or if you run into any roadblocks—I’m happy to assist further.   Regards, Srishti ... View more

Hi @iskuroi   Thanks so much for sharing this! We’ll go ahead and convert this into an parent Ideas thread and share it with the team. This will also allow other community members to add their votes — the more votes it gets, the higher the chances of it being prioritized. Really appreciate you taking the time to share your feedback!     Regards, Srishti ... View more

Hi @erica_2005   Sorry for the inconvenience — this does seem unusual, and I haven’t come across this issue before. To help us get to the bottom of it, could you please share a few more details? Which operating system are you using? A screenshot of the "Solve it" error message would be really helpful. Is the issue limited to a specific file? If so, would you be comfortable sharing the file with us for a closer look? If it's confidential, feel free to send it via DM. You can upload it to Creative Cloud, Dropbox, or any similar service and share the link here. We’ll do our best to get this resolved quickly!     Regards, Srishti ... View more

Hi @barryg40356367,   Thanks for sharing these details, and apologies for the delayed response! If I’m understanding correctly, you’re trying to open a file in Photoshop from Lightroom using the "Edit in Photoshop 2025" option, but you’re encountering this disk error. To help us better understand and troubleshoot the issue, could you please share a few more details?   Where is the file currently saved (e.g., internal drive, external drive, cloud storage)? Are you able to open the same file directly in Photoshop using File > Open, instead of going through Lightroom?   This information will help us get a clearer picture of what’s going on and provide more accurate assistance.   Regards, Srishti ... View more

Hi @THOMAS34973035v21k   Thanks for reaching out. This behavior is expected and comes down to how clipping masks interact with groups in Photoshop. When you apply a clipping mask to a group, whatever you’re clipping is effectively being applied to the entire group. Since adjustment layers don’t have pixel data, the clipping might not behave as expected. Would you mind sharing a bit more about what you're trying to achieve? I’d be happy to suggest a workaround that fits your goal!   Regards, Srishti ... View more

Hi @JamesGrayPh   Apologies for the delay —I understand how frustrating it must be. I appreciate the steps you've already taken, like granting Photoshop Full Disk Access and disabling GPU Performance, though it’s unfortunate that the problem still persists. I wanted to check—have you had a chance to submit any crash reports, as Nikunj suggested earlier? If not, I’d recommend doing so using the same email address you use for the community. You can find the steps here: Submit Crash Reports. This will help the team analyze the issue further. Additionally, resetting Photoshop preferences might help. Before doing so, make sure to back up your settings and presets. You can follow the steps here: Reset Preferences. I hope this helps! Let me know how it goes.   Regards, Srishti ... View more

Hi @lidm,   Thanks for reaching out! This seems to be a file-related issue. Could you share the file with us? You can upload it to Creative Cloud or a similar service like Dropbox and share the download link.   If the file is confidential, please send it via DM—just click on our names and use the "Send Message" button on our profiles.   Regards, Srishti ... View more

Hi @Laura Delacruz   I agree with Ton’s suggestion. If that doesn’t resolve the issue, please share the file with us. You can upload it to Creative Cloud, Dropbox, or a similar service and provide the download link here or via DM.   Regards, Srishti ... View more

Hi @BibbidiBobbidiBob   Thanks for reaching out! It seems like you want to edit image colors without tracing them in Illustrator. Since Illustrator is a vector editing tool, it doesn't support direct image editing, regardless of the Content Aware option. Could you share more details about your workflow in relation to vector editing? I’d be happy to pass it along to the team. Additionally, I recommend sharing this on our UserVoice page so we can explore it further.   Regards, Srishti ... View more

Hi @Tinman1028 and @Tyler Licata   Apologies for the inconvenience. Please navigate to the following location, delete the Illustrator 2025 folder, and restart the app: C:\Program Files (x86)\Common Files\Adobe\Startup Scripts CC   Let us know if this helps!    Regards, Srishti ... View more