Hi @ToutEstDansTout   Thanks for sharing the details. I also have the same question as @Jim Wilde To help narrow this down and see what’s blocking the sync on iPad, could you please share a bit more information? How do you identify that some photos are missing? You see them in your photo app and not in Lightroom? Lightroom app version on the iPad iPadOS version you’re currently running. File type and size of the photos that are not syncing (for example: RAW format like ARW/CR3/NEF, approximate MB size). Are the photos imported directly into Lightroom iPad or imported via Files app / Photos app? Have you checked Lightroom Web (https://adobe.ly/3Nfxf3H) to see if those images appear there or show errors?   Once I have this, we can assist you better. Let us know if the issue is fixed or you still need assistance.   Regards, Srishti ... View more

Hi @Imaginerie   Thank you for reaching out. I understand how frustrating this issue can be. Let's try to resolve it together. First, please close all Adobe apps and navigate to C:\Program Files\Common Files\Adobe\UXP. Once there, rename the UXP folder to ~UXP.   If that doesn’t solve the problem, consider resetting your Photoshop preferences after backing them up. You can find the steps here: https://adobe.ly/4qN7RRh   Please let us know how it goes.   Regards, Srishti ... View more

Hi @roverdublin   Thanks for reaching out and you have already reached one of the support channels. If you want, you can send the report to me via DM. Click on my name; it will open my profile where you get the option to send me a message.    Also, please share what exactly is happening. You said it's not giving any errors, but what exactly is happening? Is it not showing synced photos or is the sync stuck? Where are the photos you are trying to sync saved?    We're here to help!   Regards, Srishti ... View more

Hi @lukas_8920,   Thanks for reaching out. This is a generic message that usually appears due to a service or network-related issue. Could you please confirm whether you’re able to sign in and use other Adobe apps, such as Adobe Express or Photoshop? Let us know if sign-in works there.   Also, please try connecting to a different network (for example, a mobile hotspot or another Wi-Fi connection) and check if the issue persists. Do let us know how it goes so we can assist you further.   Regards, Srishti ... View more

Hi @Carsten_Braun9233   Thanks for reporting this, and sorry for the frustration this is causing. Does it happen on launch, while working on it, or while using some particular feature? If it happens on launch, press and hold Shift + Alt keys and launch Lightroom to reset Lightroom Preferences, and let us know how it goes.    Regards, Srishti ... View more

Hi @scott_1212   Thanks for reaching out. To help us narrow down what’s changed, could you please share a few more details? System Info from Lightroom Classic Help menu (Help > System Info > Copy-Paste the whole report here) Camera models that recorded the MP4 files Have you confirmed the files play normally outside Lightroom (for example in Movies & TV / VLC)? Are the MP4s stored on a local drive, external drive, or network location?   In the meantime, please try the steps suggested on this similar discussion: https://adobe.ly/3YrYudP   Hope it helps!    Regards, Srishti   ... View more

Hi @chufeybartender   Sorry you’re running into this, I know missing presets can be really frustrating. To help narrow this down, could you please share a bit more detail? Lightroom Classic version (Help > About Lightroom Classic) Photoshop version Are these Adobe presets or third-party presets? Do the presets appear in Lightroom Classic under Develop > Presets, or are they completely missing? Have you recently updated Lightroom Classic, Photoshop, or Windows, or moved to a new computer? Are you signed in with the same Adobe ID in both Lightroom Classic and Photoshop?   Also, in Lightroom Classic, please check: Edit > Preferences > Presets → Is “Show partially compatible develop presets” enabled? In the Presets panel, click the “+” menu > Manage Presets and confirm the preset groups are checked.   Once you share these details, we’ll be able to assist you better.   Regards, Srishti   ... View more

Hi @FinsFan   Thank you for reaching out. I understand how frustrating this situation can be. It looks like your NVidia driver has updates available, so please try updating to the latest version. If that doesn’t resolve the issue, you might want to manually reset your preferences after creating a backup. You can find the steps here: https://adobe.ly/4qKD2wC   Regards, Srishti ... View more

Hi @fil_2728   Thank you for reaching out. I’ve moved your post to a new thread and placed it in the Ideas section so it has better visibility with the product team. This also allows other users to discover the idea and upvote it. More upvotes definitely help increase the chances of the request being considered and implemented sooner.   Regards, Srishti ... View more

Hi @ralphlouzon   Thanks for reaching out. Looking at your screenshot, I can see that you’ve selected the Custom option for GPU usage and enabled all available GPU options. This doesn’t mean GPU acceleration is partially enabled—in fact, it means Lightroom Classic is being forced to use the GPU for all supported operations. When GPU is set to Auto, Lightroom Classic decides how and where to use the GPU based on your system’s available RAM, GPU capability, drivers, and overall hardware resources. In this mode, Lightroom may use the GPU only for specific tasks where it’s expected to improve performance.   When you switch GPU to Custom and enable all options, you are essentially forcing Lightroom to use the GPU for all supported features, even in scenarios where the CPU might actually perform better. On some systems, this improves performance, but on others, it can introduce delays.   This is why behavior can vary so much between systems. Performance depends on several factors, including: GPU model and driver Operating system version Storage configuration (SSD vs HDD, internal vs external) Monitor resolution and scaling   Because every system has a different hardware combination, Auto is kept as the default setting. Adobe’s recommendation is a general guideline and may not deliver the best results in every case. To understand what’s happening on your specific setup and investigate further, we’ll need a bit more detail. Please share your System Info from Lightroom Classic. Go to Help > System Info, copy the information and paste it here.    Regards, Srishti ... View more

Hi @Aventuphoto   Thank you for reaching out. I understand how frustrating this situation can be. Please take a look at the solution provided here: https://adobe.ly/4qiXWmS; and let us know how it works for you. We are here to help.   Regards, Srishti ... View more

Hi @dje8491958   Thanks for the detailed description and screenshots. Could you please check and confirm whether the photos appear on the web at https://adobe.ly/3LjeoEo? If they do, please try resetting Lightroom preferences, as this often resolves issues like black thumbnails or photos not loading correctly: Quit Lightroom Relaunch the app while holding Shift + Option When prompted, confirm the preference reset.   Once Lightroom restarts, give it a few moments to reload previews and check if the photos display correctly. If the issue persists, we can look into next steps.   Regards, Srishti ... View more

Hi @Amyleigh37417781v9ac   Thank you for contacting us. It would be beneficial if you could provide additional details such as what happens when you save the file? Do you encounter any error messages or does nothing happen? Which browser are you currently using?   With this information, we will be able to assist you more effectively.      Regards, Srishti ... View more

Hi @vishavjeet_naddha7238   We apologize for the inconvenience. This problem may arise due to a temporary service issue or if your Generative credits have been exhausted. You can verify your available credits by logging into your Adobe account and selecting Account from the top-right corner.   You might also consider switching to a different network, such as a mobile hotspot.    Please inform us of the outcome.   Regards, Srishti ... View more

Hi @John25058355xhhk   Thanks for reaching out. I can understand how frustrating this must be. What you’re describing usually points to a Lightroom Classic cloud sync issue. Reinstalling Lightroom doesn’t always help in these cases. Let's a few things and share your observations:   Check Sync status panel in LrC, look for stalled counts or errors Pause sync → restart LrC → resume sync Sign out of Creative Cloud → sign back in Test syncing a brand-new empty catalog with 2–3 test images.    Let us know how it goes.    Regards, Srishti   ... View more

Hi @Deltaphiro   We're extremely sorry about this experience. The screenshot doesn't display the complete email address due to security reasons. I checked the email address with which you are signed in on community, and it doesn't show any active subscription. If you are using any other email address, please confirm and share via DM.   Regards, Srishti ... View more

Hi @ashok_patel3869   Thank you for your message. You posted this query on an older thread with a different error message. I have moved your post as a new thread for better visibility. To assist you further, could you please provide additional details, such as the operating system and version of Photoshop you are using? Are you encountering this error when selecting a subject in a specific file or across all files?   I look forward to your response!   Regards, Srishti ... View more

Hi @Pedro369032337muj   Thank you for your message. Could you please provide a screenshot of the image along with the Layers Panel? Additionally, is this issue occurring with just this one image or multiple images? If it is only one image, it would be beneficial for us to examine it. You may share the image here or via direct message if it contains sensitive information.   Also, I noticed that you are using an older version of Photoshop. Is there a particular reason for this? If not, please update to the latest version 27.2 and let us know the outcome.   We look forward to your response.   Regards, Srishti ... View more

Hi @mwvandam   Thank you for reaching out and reporting this. This looks unusual, but this image has a lot of whites. Could you please confirm if the same thing happens with other images too? Also, please check if it shows the same behavior when the GPU performance is turned off (Edit > Preferences > Performance > Turn off Use Graphic Processor)?      Looking forward to your response!   Regards, Srishti ... View more

Hi @happY_heart0020   Thank you for contacting us. Could you please provide additional details about the issue you are experiencing? Specifically, when does the error occur, and which application and operating system are you using?   Regards, Srishti ... View more

Thank you for sharing this information. Please provide a screenshot of the error message that appears when you use the remove tool.     ... View more

Hi @Alice25952881lg8c   Thanks for the detailed explanation. To help clarify what’s happening and figure out the best next steps, could you please share a few more details? Lightroom Classic version used for the migration Lightroom (cloud) version and macOS version Approximately how many photos were in the Classic catalog you migrated During migration, did Lightroom report that the process completed successfully, or were there any warnings/errors? Are the original photos in Classic stored on a local drive, external drive, or network drive? In Lightroom Classic, were the photos showing as online and available, or were any marked as missing? Is sync enabled in Lightroom Classic (cloud icon in the top-right), and were these collections part of synced collections?   Looking forward to your response!   Regards, Srishti ... View more

Hi @margherita_dalipi   Thanks for the detailed description, and sorry to hear how disruptive this has been. To help narrow this down and investigate further, could you please share a few more details?   System Info From Lightroom Help Menu (Help > System Info > Copy, Paste it here). Are the images local or cloud-only when you apply Denoise? File type(s) being denoised (RAW, DNG, HEIC, etc.) Approximate file size and camera model Does the freeze happen when denoising a single image, or only when multiple images are selected? Do you see any error message, or does Lightroom become unresponsive and need to be force-quit? Have you tried restarting Lightroom and the system, or resetting Lightroom preferences? If not, please Quit Lightroom, press and hold the Shift + Option keys. While holding down the keys, launch Lightroom. A dialog box will appear to ask if you want to reset preferences. Let us know how it goes.    Once we have these details, we can assist you better.    Regards, Srishti     ... View more

Hi @prabhat_07   Thank you for contacting us and providing this information. It would be helpful if you could share the following details. Lightroom Mobile version Device model and OS version Where the exported image is viewed (Photos app, browser, social app, etc.) A sample file or metadata screenshot showing the gain-map values   This will help us understand the issue and proceed accordingly.   Regards, Srishti ... View more

Hi @KiaKai ,   Thanks for reaching out. When exporting files from Lightroom on iPhone, you can choose Export As and then select or create a new folder in the Files app. Saving exports this way keeps them separate from the original import album (such as the Sony Creators App folder) and prevents them from being deleted when you remove the original RAW files from Photos.   Let us know if that helps, or if you need any further details.   Regards, Srishti ... View more

Hi  @justin_peak   Thanks for sharing this idea, glad to hear you’re enjoying the masking tools in Lightroom mobile. To help the team better understand your use case and evaluate this request, could you please share a bit more detail? Which objects do you most often select on the desktop (for example: people, specific subjects, products, etc.)? Are there any specific workflows on mobile where the lack of Object Select blocks or slows you down? Is this something you need mainly for on-the-go edits, or as a continuation of edits started on desktop?   The more context you can provide around how and why you’d use Object Select on mobile, the more helpful it’ll be for product teams reviewing this idea. Thanks again for taking the time to share your feedback!   Regards, Srishti ... View more

Hi @DIsneyreject   Thanks for trying this. Please confirm how it works in Safe Mode with Networking with your account. Once we have these details, we will be able to assist you further.   Regards, Srishti ... View more

Hi @Another_ACR_User,    Thank you for providing these screenshots. I will forward them to the Product team for their review. I will keep this thread updated as soon as we have any information.   Regards, Srishti ... View more