Hi @Edmund_Bruckm�ller2029   Sorry for the inconvenience! We’re aware of this issue and our team is currently investigating it. I’m moving your post to the existing thread so we can keep all updates in one place.   Regards, Srishti ... View more

Hi @adri�n_8729    Sorry to hear you're facing this issue. Could you please share a few more details: The Lightroom Classic version you installed. Windows version (e.g., Windows 10/11 + build number if possible) Do you see any error message when launching, or does the app just not respond at all? Have you tried restarting your computer or launching Lightroom Classic as Administrator? You may also try resetting preferences for Lightroom. Make sure to back up the folders. Steps are shared here: https://adobe.ly/43PMJAH   Let us know how it goes.    Regards, Srishti ... View more

Hi @bart_8542,   Thanks for reporting this issue. To help us understand what’s happening, could you please share a few more details: Version of Lightroom and Photoshop you are using? Version of macOS How are you trying to open the RAW file from Lightroom into Photoshop (e.g., Edit in > Photoshop, drag & drop, etc).    In the meantime, you can also try the steps shared here to rule out system-related issues: :link: https://adobe.ly/47GWNxf   Let us know how it goes.   Regards, Srishti ... View more

Hi @Simona_Rusciano7741,   Thanks for reaching out. I know how stressful it can be when your photos seem to disappear. Let’s figure this out together. When you sign in with a different Adobe ID, your Lightroom cloud library won’t transfer automatically, so any photos uploaded under the previous account won’t show up. To help locate your files, could you please confirm the following: Did you previously use a different Adobe ID (email address) to store your photos in Lightroom? Are you currently signing in on your iPhone with an Apple ID, Google account, or email and password? Sometimes we unknowingly create multiple Adobe accounts by using a different sign-in method. If you sign back into your old account, do your images appear? Also, on a computer/laptop, go to https://adobe.ly/3JOlmQT and check if your files appear there. This helps confirm whether the files are still stored in the cloud and associated with a specific account.   Once we have these details, we can guide you with the next steps to recover or move your images.   Regards, Srishti ... View more

Hi @AARDVARK7   Thanks for reaching out, and I’m sorry to hear about the trouble you’re facing after the update — that definitely shouldn’t be the experience. To help us understand this better, could you please share a few more details: When exactly does the app hang? Is it immediately on launch, or after performing an action? Could you share a screenshot of the screen where it gets stuck? (specifically the "Hints" screen you mentioned) Have you tried resetting Lightroom preferences to see if that resolves the issue? If not, try the manual method after creating a backup of the folders. Steps are shared here: https://adobe.ly/47HDVOu   Regards, Srishti ... View more

Hi @D. Humann @ILARIO5FD5    Thanks for sharing the detailed report! We’ll move this thread to the Discussions section for now. Could you please help with a few more details so we can investigate further: Does this happen with all uploaded fonts or only specific font files? Can you confirm the font file format you used (.ttf / .otf)? Can you share some sample fonts? Do you see the same behavior in a different browser or in an incognito window?   These details will help us narrow down the cause. Looking forward to your response!   Regards, Srishti ... View more

Hi @FADAMIA   Thanks for reaching out! Just to understand the issue better, could you please confirm a couple of things: Are the panels completely locked in place, meaning you’re unable to drag them to undock or reposition them? Does this happen with all panels or only specific ones? Have you recently changed the workspace or reset it?  You can try resetting Photoshop preferences to see if that fixes the issue. Before doing so, please make sure to create a backup of your preferences so you don’t lose any custom settings. You can follow the steps here: https://adobe.ly/3WFhJzK   With these details, we’ll be able to guide you more accurately. Looking forward to your response!   Regards, Srishti ... View more

Hi @Éva27828660g0ce ,   Thanks for reaching out. Could you please share a few more details so we can help better? When you open the Creative Cloud desktop app, do you see Photoshop listed under your apps? If yes, does it show an Install button or an Open button next to it? This will help us determine whether Photoshop is still installed on your system or needs to be reinstalled.   Regards, Srishti ... View more

Hi @javierv82750378   Thanks for reporting this. Could you please share a few more details so we can look into this further? Does the issue occur with all images or only specific file types (e.g., RAW, JPEG)? Do you notice the same behavior when using Select Sky or Select Subject?   You may also follow the steps shared here https://helpx.adobe.com/lightroom-cc/kb/troubleshoot-gpu.html   Regards, Srishti ... View more

Hi @Stef M.  Thank you for sharing these details. I’ve forwarded them to the team, but they’ll need a bit more information to investigate further.   @Stef M. @DenisPac @Frederick Jansohn @KR Seals  @Antoni Serrano  If any one of you is still experiencing this issue, please share your Catalog files (.lrcat and .lrcat-data files) — this will help us better understand the problem. Upload it to any cloud service like Google Drive or Dropbox and share the link here.  If you’re not comfortable sharing the catalog publicly, you can send it via DM instead. Just click on my name to open my profile, and you’ll see an option to send Message there.   ... View more

@joanng63524557 In your case, it appears that the credit limit is preventing access to these models. Please try using the Firefly models instead and let us know if they work. ... View more

@AKS666 Thanks for sharing this information. Could you please confirm if you’ve already tried the steps suggested by Sameer? Try using Photoshop Web (https://adobe.ly/3WkhVFm) on your work machine and see if that works. Also, go to https://adobe.ly/4hCxv81 and see if you can create anything using Gen Ai on Adobe Firefly.   If not, ensure all the Adobe Network endpoints are whitelisted: https://adobe.ly/3STmkga ... View more

@Fran37913245xbga I’ve merged your query with a similar thread for better visibility. Along with the details requested above by Alek and Sameer, could you please confirm if this issue occurs when using the Crop Tool?    Regards, Srishti ... View more

Hi @joanng63524557   I checked your account and found that you’re on a customized Teams plan with a low credit limit of just 10 credits. Since Nano Banana and Flux Kontext require higher credit usage, try using the basic Firefly model to see if that works. If yes, I recommend reaching out to your admin to request additional credits.   @Rav052024WhLED, @AKS666, @Rob33517119tz5q — I checked your accounts as well, and it looks like you’re on Teams or Enterprise plans. Your accounts show available credits, so please try the steps suggested by Sameer and let us know if you still need assistance or if everything is working fine now.   Regards, Srishti ... View more

Hi All,   Sorry for the inconvenience! We’re aware of this issue and our team is currently investigating it. In the meantime, could you please check if the Neural Filters (especially Skin Smoothing) are working fine in Photoshop 26.11? This will help us isolate whether the problem is specific to version 27.0.   Thanks for your patience while we work on a fix!   Regards, Srishti ... View more

Hi @florencec46117915,   Thanks for reaching out and reporting this! Could you please share a few more details to help us investigate? Does the general version 27.0 work fine?  Your system info (from Help > System Info in Photoshop). Is this issue happening with specific files or all panoramas/HDR images? Does turning off GPU (from Preferences > Performance > Use Graphics Processor) help avoid the crash?   Once we have this information, we can guide you with the next steps.   Regards, Srishti ... View more

Hi @JBedfordPhoto,   Thanks for reporting this! Could you please share a few more details so we can better understand what’s happening? Your system info (from Help > System Info in Lightroom Classic). Does the slowdown occur with specific file types or all files? Does turning off GPU performance improve the responsiveness? (Preferences > Performance > Use Graphics Processor)   You can also try resetting preferences to see if that helps. Don’t forget to create a backup of the preferences folder before doing so. The steps are shared here: How to reset Lightroom Classic preferences   Regards, Srishti ... View more

Hi everyone,   We’re extremely sorry to hear that many of you are experiencing issues launching Photoshop 27.0 on Windows. We’ve received similar reports from users of other apps such as InDesign and Illustrator as well. In most cases, the issue was caused by outdated Microsoft Visual C++ Redistributables, and updating them resolved the problem.   Here’s how to fix it: Download the latest Visual Studio 2015–2022 Redistributables from Microsoft’s official site:  Latest supported Visual C++ downloads Download and install both x86 and x64 versions. When prompted, allow the installer to make changes to your system. Make sure all Adobe apps are closed before installation. Once installation is complete, restart your computer and then try launching Photoshop again.   If the issue persists, we’ll proceed with Photoshop-specific troubleshooting steps: Reset Photoshop preferences (after creating a backup). Steps are shared here: https://adobe.ly/47znxQb Launch the system in Safe Mode and check if Photoshop opens. Steps are shared here: https://adobe.ly/3JAsD6C If not, uninstall Photoshop using the Creative Cloud Cleaner Tool, then reinstall it via the Creative Cloud Desktop app.    Please let us know how it goes — your feedback helps us track and resolve this issue more quickly.   Regards, Srishti ... View more

Hi @Daniel_Wloka4632   Thanks for reaching out and sharing the details. Could you please share your system info (from Help > System Info in Photoshop) so we can take a closer look?    Also, a few quick checks: Did this issue start happening after the most recent update? Try clicking on the three dots icon in the Neural Filters panel and uncheck “Use Graphics Processor.” Then relaunch Photoshop and see if the issue persists.   Let us know how it goes so we can assist further.   Regards, Srishti ... View more

Hi @Barry Rudick   We’ve been able to reproduce the issue and apologize for the inconvenience. Our team is actively working to resolve it as quickly as possible. I’m merging your query into the existing thread — we’ll post updates there as soon as we have more information.   Regards, Srishti ... View more

Hi @Nedo_B    Sorry to hear Photoshop 27.0 isn’t launching correctly. Could you please try the following steps: Reset Photoshop preferences ( make sure to create a backup): https://adobe.ly/4hyyNki If the issue persists, uninstall and reinstall Photoshop using the Adobe Cleaner Tool to ensure a clean setup: https://helpx.adobe.com/creative-cloud/apps/troubleshoot/diagnostics-repair-tools/prepare-to-run-creative-cloud-cleaner-tool.html    Once reinstalled, launch Photoshop again and let us know if it works properly.   Regards, Srishti ... View more

Hi @DenisPac   Thanks for confirming! I’ve shared your feedback with the team for future updates. Please feel free to reach out if you have any other questions.   Regards, Srishti ... View more

Hi @jekyll1411   Thanks for sharing the details. In this scenario, I would suggest resetting the preferences for Lightroom Classic to see if that helps. You can find the steps here: https://adobe.ly/4qFL9eS   Please make sure to create a backup of these folders before deleting them completely.   Regards, Srishti ... View more

Hi @PINKTOOTHS   Thank you for sharing all these details. I just wanted to reconfirm — does turning off the Cleaner Utility help resolve the issue? Also, we’ve recently released an update (v27.0). Please update to the latest version and let us know if the issue persists.   Regards. Srishti ... View more

Hi Angela and Christine,   I believe this feature is already available in the latest release (Photoshop v27.0). You can learn more here: Browse, select, and import Adobe Stock assets   Regards, Srishti ... View more

Hi @Stef M.   Thanks for reaching out, and apologies for the experience. We’ve received similar reports from other users, and in most cases, the issue was related to limited storage space. Copying the original catalog to a drive with sufficient free space helped resolve the problem. Could you please try that and let us know how it goes?   Regards, Srishti ... View more

Hi @Axel HH   Sorry to hear about the experience. I agree with the suggestion to update your GPU drivers, shared by @dj_paige.  More detailed GPU troubleshooting steps are shared here: https://adobe.ly/3LhNpIM   If that doesn't help, to help us investigate further, could you please share the following details: Your System Info (go to Help > System Info in Lightroom Classic and copy the details here) Whether the issue occurs with all images or a specific one If you’ve tried resetting Lightroom Classic preferences yet, if not, do give it a try. Here’s the link to the official guide for resetting preferences in Lightroom Classic: https://adobe.ly/4hCBKAD Important: Please remember to back up the folders before deleting deleting them.   Let us know how it goes!   Regards, Srishti ... View more

Hi @juan_camilo_7521,   Thanks for sharing these detailed steps — that really helps! I tried replicating this on my Windows machine (Photoshop v27.x), but it’s working as expected for me. The Gamma Correction value stays at 1.00 even after adjusting the Exposure slider.   Could you please share a few more details to help us narrow this down? Does this happen with all images or only specific files? Have you tried resetting Photoshop preferences after creating a backup of your current settings? (This is important as we might need the backup later.) You can find the steps to back up and reset preferences here: Reset Photoshop preferences. Are any third-party plug-ins installed or running in the background?   We’re assuming this might be a post-update glitch, but let’s confirm with a few more checks before escalating. Regards, Srishti ... View more

Hi @Lews Photos     Thanks for reaching out and sharing the details. Sorry to hear about the trouble with syncing crops. Could you please share a few more details to help us understand better? When you say “crop turned off,” do you mean the Crop option is unchecked in the Sync Settings dialog? Does this happen with all file types or only specific ones (like RAW, JPEG, or DNG)? Could you please share some screenshots of before and after or a short video showing the issue in action?   This will help us get a clearer picture and guide you better.   Regards, Srishti ... View more

Hi @TxRanger   Sorry to hear about this experience. I agree with what @dj_paige mentioned. However, since you’ve mentioned you’re using a new computer, could you please go to the Help menu and share your System Info? This will help us rule out any hardware-related issues.   Additionally, try launching your system in Safe Mode to see if that helps improve performance.   Also, the newly launched Photoshop 27.0 update is available in the Creative Cloud Desktop app. If you haven’t already, please install it and let us know how it performs.   Regards, Srishti ... View more