Hi @Nedo_B    Sorry to hear Photoshop 27.0 isn’t launching correctly. Could you please try the following steps: Reset Photoshop preferences ( make sure to create a backup): https://adobe.ly/4hyyNki If the issue persists, uninstall and reinstall Photoshop using the Adobe Cleaner Tool to ensure a clean setup: https://helpx.adobe.com/creative-cloud/apps/troubleshoot/diagnostics-repair-tools/prepare-to-run-creative-cloud-cleaner-tool.html    Once reinstalled, launch Photoshop again and let us know if it works properly.   Regards, Srishti ... View more

Hi @DenisPac   Thanks for confirming! I’ve shared your feedback with the team for future updates. Please feel free to reach out if you have any other questions.   Regards, Srishti ... View more

Hi @jekyll1411   Thanks for sharing the details. In this scenario, I would suggest resetting the preferences for Lightroom Classic to see if that helps. You can find the steps here: https://adobe.ly/4qFL9eS   Please make sure to create a backup of these folders before deleting them completely.   Regards, Srishti ... View more

Hi @PINKTOOTHS   Thank you for sharing all these details. I just wanted to reconfirm — does turning off the Cleaner Utility help resolve the issue? Also, we’ve recently released an update (v27.0). Please update to the latest version and let us know if the issue persists.   Regards. Srishti ... View more

Hi Angela and Christine,   I believe this feature is already available in the latest release (Photoshop v27.0). You can learn more here: Browse, select, and import Adobe Stock assets   Regards, Srishti ... View more

Hi @Stef M.   Thanks for reaching out, and apologies for the experience. We’ve received similar reports from other users, and in most cases, the issue was related to limited storage space. Copying the original catalog to a drive with sufficient free space helped resolve the problem. Could you please try that and let us know how it goes?   Regards, Srishti ... View more

Hi @Axel HH   Sorry to hear about the experience. I agree with the suggestion to update your GPU drivers, shared by @dj_paige.  More detailed GPU troubleshooting steps are shared here: https://adobe.ly/3LhNpIM   If that doesn't help, to help us investigate further, could you please share the following details: Your System Info (go to Help > System Info in Lightroom Classic and copy the details here) Whether the issue occurs with all images or a specific one If you’ve tried resetting Lightroom Classic preferences yet, if not, do give it a try. Here’s the link to the official guide for resetting preferences in Lightroom Classic: https://adobe.ly/4hCBKAD Important: Please remember to back up the folders before deleting deleting them.   Let us know how it goes!   Regards, Srishti ... View more

Hi @juan_camilo_7521,   Thanks for sharing these detailed steps — that really helps! I tried replicating this on my Windows machine (Photoshop v27.x), but it’s working as expected for me. The Gamma Correction value stays at 1.00 even after adjusting the Exposure slider.   Could you please share a few more details to help us narrow this down? Does this happen with all images or only specific files? Have you tried resetting Photoshop preferences after creating a backup of your current settings? (This is important as we might need the backup later.) You can find the steps to back up and reset preferences here: Reset Photoshop preferences. Are any third-party plug-ins installed or running in the background?   We’re assuming this might be a post-update glitch, but let’s confirm with a few more checks before escalating. Regards, Srishti ... View more

Hi @Lews Photos     Thanks for reaching out and sharing the details. Sorry to hear about the trouble with syncing crops. Could you please share a few more details to help us understand better? When you say “crop turned off,” do you mean the Crop option is unchecked in the Sync Settings dialog? Does this happen with all file types or only specific ones (like RAW, JPEG, or DNG)? Could you please share some screenshots of before and after or a short video showing the issue in action?   This will help us get a clearer picture and guide you better.   Regards, Srishti ... View more

Hi @TxRanger   Sorry to hear about this experience. I agree with what @dj_paige mentioned. However, since you’ve mentioned you’re using a new computer, could you please go to the Help menu and share your System Info? This will help us rule out any hardware-related issues.   Additionally, try launching your system in Safe Mode to see if that helps improve performance.   Also, the newly launched Photoshop 27.0 update is available in the Creative Cloud Desktop app. If you haven’t already, please install it and let us know how it performs.   Regards, Srishti ... View more

Hi @DenisPac   Thanks for reaching out, and apologies for the experience. We’ve received similar reports from other users, and in most cases, the issue was related to limited storage space. Copying the original catalog to a drive with sufficient free space helped resolve the problem. Could you please try that and let us know how it goes?   Regards, Srishti ... View more

Hi @NikeJeff   In addition to @dj_paige ’s suggestion, it’s also possible that the issue is related to folder permissions. Could you please check if the D: drive has full read and write access for your user account? Also, make sure your user account has administrator rights, as limited permissions can sometimes prevent Lightroom Classic from accessing or writing to the catalog location.   Regards, Srishti ... View more

Hi @jekyll1411   We’ve received similar reports from other users as well. For them, quitting the app with Test integrity and Optimize catalog checked, then relaunching Lightroom Classic, resolved the issue.   Could you please try the same and let us know how it goes? You can follow the steps here: Troubleshoot corrupt catalog in Lightroom Classic   Regards, Srishti ... View more

@Ballonseide Thanks for sharing the details, and @MOR10s Images — we understand how frustrating this might be. In this scenario, I’d suggest completely uninstalling Lightroom Classic from your machine and then reinstalling it via the Creative Cloud desktop app. This can often help resolve installation-related issues that occur during updates. ... View more

I see that my answer has been marked as correct, so I’m hoping the issue is now resolved for you. To answer your question about previous versions — yes, you can download older versions from the Creative Cloud desktop app. However, the only versions currently available are 2026, 2025, and 2021 (22.2). Steps are shared here: https://helpx.adobe.com/download-install/apps/download-install-apps/creative-cloud-apps/install-previous-versions-creative-cloud-apps.html    And, I completely understand how frustrating it can be to have missing tools, especially when you rely on them in your daily workflow. ... View more

Thanks for your patience. In this case, I’d recommend completely uninstalling the app and then reinstalling it. Please let us know if that helps. ... View more

Hi @AKS666   Apologies for this experience. We’ve received reports of this issue from multiple users and have already raised it with the product team for investigation. However, we’ll need a few details from your end as well. Please share your System Info by going to Help > System Info in Photoshop and copying the details here.   Also, could you please confirm if switching your network connection to a mobile hotspot makes any difference?     Regards, Srishti ... View more

Hi all, Thanks for sharing the details. We’ve been able to reproduce the issue in-house. While our team investigates and works on a fix, we recommend reverting to version 26.11.1 if this issue disrupts your workflow. We’ll update this thread as soon as a fix is available. Regards, Srishti ... View more

Thanks for sharing the details. This issue has been reported by multiple users, and our team is aware and actively investigating it. In the meantime, we recommend reverting to version 26.11   We’re merging your query with the existing thread for better tracking. Once a fix is available, we’ll update the thread, and you’ll be notified. ... View more

Hi @Alexandru329925193w3u   I just opened your file on my system and resaved it. Interestingly, it didn’t prompt me to update any fonts. I’ve resaved it and added it to your original post as “Broken file New.” Please check and let me know.   Regards, Srishti ... View more

Thanks for sharing the logs! According to them, it seems the Denoise model isn’t available, which is unusual since the Denoise models come bundled with the app. Could you please share the contents of the following folders so we can check if any files are missing? Make sure to expand all subfolders if you are sharing a screenshot. /Applications/Adobe Lightroom Classic/Adobe Lightroom https://adobe.ly/47cHw8o ~/Library/Application Support/Adobe/CameraRaw/ModelZoo/CloudDownload /Library/Application Support/Adobe/CameraRaw/ModelZoo     ... View more

Hi @Ballonseide    Really sorry to hear about the trouble you’re facing with the Denoise feature and thanks for sharing the details. Let’s get this sorted out together. Could you please share the ACR log files from the following locations: ~/Library/Application Support/Adobe/CameraRaw/Logs ~/Library/Application Support/Adobe/Lightroom/lrc_console.log Once we have these, we’ll be able to check what’s causing this and suggest the next steps.   Regards, Srishti   ... View more

Hi @Antoni Serrano    Sorry to hear about this experience. Thanks for sharing the details and screenshots! It looks like the catalog upgrade process from 14.5.1 to 15 didn’t complete properly. For now, I’d suggest staying on your current version until we can confirm a stable migration path. Here are a few steps you can try: First, experiment with a Catalog backup (you’ll need to extract it from its compressed archive before use). Next, create a new, empty Catalog in the new version, then try Import from Another Catalog using your existing one. This process attempts to upconvert on the fly but may not always succeed. Alternatively, create a new, empty Catalog in the old version, then Import from Another Catalog to merge your current catalog data. Once that’s done, try upgrading this fresh catalog to the new version. This approach preserves all key catalog data — edits, collections, virtual copies, and history steps — though some settings like publish services or unused keywords might not carry over.    If you’re syncing to the cloud, keep in mind that sync works with only one catalog at a time, so you may need to re-enable sync for the active one. Refer to this similar post for more details: https://adobe.ly/4nu6O6P;   Regards, Srishti ... View more

Hi @BTA-1138   Thanks for reporting this! It might be related to how the image background or color profile is being handled. Could you please try running Generative Upscale on a different image (preferably one without a black or dark background) and see if the same issue occurs?  Also, if possible, please also share the image you’re testing with so we can try to reproduce the issue on our end.   Regards, Srishti ... View more

Hi @loco27057486xady   Thanks for reaching out and sharing the detailed steps — that really helps! To help us investigate further, could you please share your system info? You can find it by going to Help > System Info in Photoshop, then copy and paste the details here. Also, let us know if you’ve tried resetting Photoshop preferences or disabling GPU performance to see if that makes any difference.   Once we have these details, we can suggest the next steps.   Regards, Srishti ... View more

Hi @MAX2025_User1_Ideas   Sorry to hear you’re experiencing issues with the Hands-on Tutorials. Could you please share a few more details so we can help you better? What exactly happens when you try to launch the tutorial — does it fail to load, show an error, or freeze?   We're here to help, just need more info.    Regards, Srishti ... View more

Hi @John_Finlayson   Thanks for reaching out! I'm sorry to hear about this experience. Could you please share a few more details to help us investigate this further? Which operating system are you using (Windows or macOS, and version)? Does the issue occur with all images or only specific ones? Could you please share the action file with us so we can try to reproduce the issue on our end?   Once we have this information, we’ll be able to suggest the next steps. Regards, Srishti ... View more

Hi @patriciag86021675   Thanks for reaching out. Sorry to hear that the Remove function isn’t working in Lightroom. Could you please share a few more details so we can help you better? Which version of Lightroom are you using, and did the issue start after a recent update? What happens when you try to use the Remove button — is it grayed out, unresponsive, or showing an error? Does this issue occur with all photos or just specific ones?   Once we have these details, we’ll be able to suggest the right troubleshooting steps.   Regards, Srishti ... View more

Hi @PaulusJ   Thanks for reaching out and sharing the details! Sorry to hear Photoshop isn’t starting up properly. To help us understand better, could you please share a few more details? Did you make any recent changes to your system — such as installing Windows updates, new antivirus software, or browser extensions? Do you see any error message or crash report when Photoshop stops loading?   Also, please try updating to Photoshop version 27.0 and check if that resolves the issue. Let us know how it goes after the update.   Regards, Srishti ... View more