Hi @lwmsmd,   Thanks for reaching out! To help us narrow this down, could you share a few details? Photoshop version ( from Photoshop > About Photoshop) Printer model and driver version Exact steps of your workflow or a short screen recording showing the behavior.   Looking forward to your response.     Regards, Srishti ... View more

Hi @Christopher3440329747o5,   Thanks for reaching out. To help troubleshoot, could you share a few more details? Which exact Photoshop and InDesign versions you’re using (including build numbers)? Version of macOS. The color mode of your Photoshop file (RGB, CMYK, etc.). The EPS export settings you’re using in Photoshop. Does the issue still happen if you place the file as a PSD or PDF instead of EPS? Does it happen with a specific file or multiple files? Can you share a sample file?   This info will help narrow down whether it’s a file format, color mode, or preview setting issue.   Regards, Srishti ... View more

Hi @tracy_1968,   Thanks for reaching out! I’ll help you figure this out. Could you please share a few more details, like: Which version of iOS and Lightroom are you using? Which specific preset you’re trying to apply?   The “no mask in the preset found” message usually means the preset is a mask-based preset, so Lightroom is looking for a saved selection area to apply it to. Once I know the version and preset, I can guide you step-by-step to make it work.   Regards, Srishti ... View more

Hi @joseparre   Sorry to hear you’re running into this. To help figure out what’s causing it, could you please share: System Info – In Photoshop, go to Help > System Info, then copy and paste the details here. Whether the issue happens with all images or only certain files.   This will help us narrow down whether it’s a system compatibility problem or something specific to certain images.   Regards, Srishti ... View more

Hi @SaraGallegoM10   Thanks for reporting this issue. I'm sorry to hear you're having trouble. To help us better understand the problem, could you please share a few more details? Which version of Photoshop are you using? What operating system are you on (e.g., Windows 11, macOS Sequoia)? Does the error occur with a specific file or across multiple files? Have you tried resetting Photoshop preferences?  If not, it’s worth a try, just make sure to back them up first. You can find the steps here: https://adobe.ly/4mBH6gM.   Let us know, we’re here to help!   Regards, Srishti ... View more

Hi @ttriolo13   Thanks for reaching out, and sorry to hear you're running into this issue. To help us troubleshoot better, could you please share a few more details?    Which version of Lightroom Classic are you using? What operating system and version are you on (e.g., Windows 11, macOS 14.5)? When the overlays disappear, do any specific actions trigger it (like switching modules or using a keyboard shortcut)?   Let us know — we’ll do our best to get this sorted for you.   Regards, Srishti ... View more

Hi @jean-paul30135946sdel   Sorry to hear about this inconvenience. I believe there might be a small typo, the version you're referring to is likely Photoshop 26.9 (latest release) and Beta 26.11. Could you please share a few more details, such as the version of your Windows operating system? Also, does the issue occur with a specific file or across multiple files?     Regards, Srishti ... View more

Hi @LR_   Thanks for reaching out, and welcome to Photoshop! It’s great to hear that the Rich Tool Tips have been helpful in your learning journey. As @Ged_Traynor mentioned, resetting preferences is one way to bring them back — but before trying that, I’d like to ask a few quick questions to help us troubleshoot: Are Rich Tool Tips missing for all tools, or just specific ones? Can you recall roughly when they stopped appearing? Did this happen after a Photoshop update or a change to your system? Have you tried hovering your cursor over a tool for a few seconds? (If you move the mouse too quickly or click right away, the tip might not show up.)   Let us know — we’re happy to help further!     Regards, Srishti ... View more

Hi @bob frost   Thanks for sharing the details, and sorry to hear Lightroom Classic is crashing! As mentioned by @dj_paige, we’ll need a bit more information to troubleshoot effectively. Please share the following along with the once asked by @dj_paige  Does the crash happen at launch or while using a specific feature/tool? What version of Windows are you on? Have you recently updated your OS or graphics drivers? Are you using any third-party plugins? Is GPU acceleration enabled in Lightroom preferences?   In the meantime, please try the steps outlined here: https://adobe.ly/4finYBL     Let us know how it goes, we're here to help.    Regards, Srishti ... View more

Hi there,   Sorry to hear you're running into issues with Lightroom. Could you please share a few more details like: The device and OS you're using Your Adobe ID (feel free to DM us) The version of Lightroom Mobile installed   In the meantime, please try the steps outlined in this article: https://adobe.ly/4flEQYj   Let us know how it goes—we’re here to help!   Regards, Srishti ... View more

Hi @default454079546yqia3   Thanks for reaching out! As Stephen mentioned, Photoshop isn’t the ideal tool for editing PDFs. Could you please share more details about what you're trying to achieve? That’ll help us guide you better. In the meantime, here’s a quick tutorial on how to do that in Acrobat: https://adobe.ly/3IXllJG;   Regards, Srishti   ... View more

Hi @SHELLBY_AGUAYO9157   Thanks for reaching out. Sorry to hear you're experiencing this. Could you please confirm the following so we can help troubleshoot further? The OS and model of your device What version of Lightroom Mobile are you using?   In the meantime, please try the steps listed here: https://adobe.ly/4m4ovKg   Let us know how it goes—we’re here to help!     Regards, Srishti ... View more

Hi @NikonFra     Thanks for reaching out. I tried reproducing the issue on my end but wasn’t able to. To help us investigate further, could you please share the following details? System info (go to Help > System Info in Photoshop and copy-paste here) Has this issue started happening recently? Have there been any recent changes to your machine, such as antivirus installation, web extensions, desktop management utilities, OS updates, or plugin installations? Are you using any custom brushes, actions, or third-party plugins?   Let us know—we’ll do our best to help!   Regards, Srishti ... View more

Hi @numinumi   Sorry to hear you’re running into this issue. Could you please share a few more details to help us troubleshoot? What version of Photoshop are you using? Are you getting this error while using a specific feature, like Content-Aware Crop, as you mentioned? Does the error occur with all files, or only specific ones? Could you go to Help > System Info in Photoshop and paste the information here?   Looking forward to your response! We'll do our best to help.     Regards, Srishti ... View more

Hi @numinumi   Sorry to hear you’re running into this issue with Generative Expand. To help us understand the problem better, could you please share a few more details? Your system info (go to Help > System Info in Photoshop and copy-paste it here) Does the error occur with all files, or only with specific ones? If possible, could you share a few sample images and prompts you are using where the issue occurs?   This will help us investigate the issue more accurately.    Regards, Srishti ... View more

Hi @morrislam   Sorry to hear the Reflection Removal feature isn’t working as expected on your setup. You mentioned rectangular artifacts appearing after rendering. To help us investigate this further, could you please share a few more details? Screenshots showing the before and after results on a few sample images Are the artifacts consistent across all images, or only with certain types of reflections or lighting conditions? What’s the file format of the images you’re using (e.g., JPEG, PSD, RAW)? Are there any custom settings or third-party plug-ins installed that might affect rendering?   Looking forward to your reply—thanks for helping us get to the bottom of this!     Regards, Srishti ... View more

Hi @frida_3005   Sorry to hear you’re running into this issue with Photoshop’s Generative AI features. Really appreciate you trying the basic troubleshooting steps already!  To help us better understand what might be going wrong, could you please share a few more details? What version of Photoshop are you currently using? What’s your operating system and version (e.g., Windows 11, macOS 14)? Are you signed in with an Adobe ID that has access to Generative AI features? Are you connected to a secure internet connection? Have you tried using a different network, like a mobile hotspot? Is the issue happening with specific types of prompts? If so, could you share a few examples?   We’ll do our best to help you get this sorted out!     Regards, Srishti ... View more

Hi @louisp69864070     Thanks for bringing this up. To help us investigate further, could you please share a few more details? Which operating system are you using (e.g., Windows 11, macOS Ventura)? Are you seeing this behavior with specific image types? Does the issue occur consistently across all files, or only certain ones? If possible, could you share a short screen recording or screenshots comparing the behavior in 26.7 vs 26.9?   This will help us better understand the issue and share it with the team more accurately. Appreciate your help!   Regards, Srishti ... View more

Hi @r_1757,   Sorry to hear you're having this trouble. Would you mind sharing a few more details to help us better understand the issue? Your operating system and the version of Photoshop you're using How many images are you trying to open at once? If possible, could you also share a few screenshots of what you’re seeing?   We're here to help!   Regards, Srishti ... View more

Hi @.random..   Thanks so much for taking the time to share this. We understand your concern; however, folder organization and file extensions on macOS are often more complex than they appear, as they involve a range of dependencies, legacy support, and integration points across different Creative Cloud apps. That said, we’ll pass this along to the product team for review and consideration in future improvements.   Appreciate your input, it helps us build a better experience.   Regards, Srishti ... View more

Hi @OzzyWozzy   Apologies to hear about this, and thank you for sharing the details and the steps you've already tried. A few more inputs would really help us dig deeper:   Do you have any antivirus or security software running that might be blocking Photoshop? Are you using any peripherals (e.g., external GPU, docking station, tablets) when this happens? Do you see the Photoshop splash screen at all, or does nothing appear visually? Also, is Photoshop set to use your dedicated GPU or integrated one? You can check this in the NVIDIA Control Panel under “Manage 3D Settings.” Here's a guide for reference: https://adobe.ly/4mkKtIu.   Let us know what you find—happy to assist further!   Regards, Srishti ... View more

Hi there,   Thanks for reaching out! Not an ideal solution, but reinstalling Photoshop has helped many users facing the same issue. Try reinstalling the version you want to set as default. Photoshop typically takes over file associations based on the most recently installed version. I’ve run into similar issues myself, especially when I have both the regular and beta versions installed.   Regards, Srishti ... View more

Hi @jfraze,    Thanks for reaching out. Just to help us dig in a bit more: Could you let us know which OS version you’re using? Did this behavior start happening after the recent Photoshop 26.9 update? Can you share a quick video?    Looking forward to your response!     Regards, Srishti     ... View more

Hi @lipscer09,   Great question! Here’s how you can sort by Capture Time in Lightroom CC: Go to Grid View. Tap the sort icon (next to the Views/Painter options). Select Sort By > Capture Date.   Let me know if you need any further help!     Regards, Srishti ... View more

Hi @jenatroyer   Sorry to hear you’re running into this! To help us investigate, could you please share a few more details? Which macOS version are you running? What version of Lightroom Classic are you using? Are the photos stored locally or on an external drive/cloud? Do you have GPU acceleration enabled (Preferences > Performance)? Roughly how many images are in the catalog, and what file types are you working with (RAW, JPEG, etc.)?   This info will help narrow down the cause.     Regards, Srishti ... View more

Hi @JCar   Thanks for reaching out. Could you let us know: Which camera model are you using? Are you on desktop or mobile, and which OS version?   This will help us guide you better.   Regards, Srishti ... View more

Hi @luismoor   Thanks for reaching out. To help troubleshoot, could you share a few quick details? Version of the Lightroom app. What file format are you using (JPEG, HEIC, etc.)? What device and OS version?   This will help us figure out what’s going on.   Regards, Srishti ... View more