Hi @JI380402302nw4
I'm sorry to hear about the trouble you're experiencing. As Monika mentioned, it's possible that the file is corrupt and may be beyond recovery, but let's still give it a try. Could you please upload the file to Creative Cloud or a similar service like Dropbox and share the download link here? If the file is confidential, you can send it via DM as well.
To send a DM, click on my name to open my profile, and you will see an option to message me there.
Regards,
Srishti
... View more