We’ve received reports of apps crashing or becoming unresponsive after launch, particularly following the release of version 28.6. Unlike generic crashes, this issue specifically causes all Adobe apps to get stuck at the splash screen or enter a “not responding” state, preventing them from launching.
The problem has been traced to certain Beta Adobe applications related to video composition and editing. We recommend updating all Beta and released versions of video-specific Adobe applications on your system, including Premiere Pro, After Effects, and Media Encoder. After updating, please relaunch Illustrator to see if this resolves the issue. For more details, please refer to this page.
For other generic cases, we suggest trying the solutions listed above.
We appreciate your patience and are here to assist if you need further help. If you have any further questions or need assistance, please feel free to reach out.
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