Illustrator CC 2017 won't open a second file

[cristianem95048277]

This seems to come and go, and has started on 2015 version. I can open a file fine, do what I need to do, but if I try to open a second file by double-clicking on the file icon in the explorer window (same way as done with the first one), Illustrator just freezes and I need to quit the software.

If I then try to open the same 'second' file, it works, but now it's the only one open.

The operating system does know what software to open as this has already being set.

If I try to open the second file via File > Open, it works most of the time.

I had to turn off GPU performance as that was slowing things down a lot.

Windows 10 Enterprise, 64 bit

Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz

32GB RAM

Any help would be great. Thanks.

[Srishti Bali]

Hi cfmorandin,

This issue has already been reported by multiple users, Could you please help me with following details:

Exact version of Illustrator

Graphic card you are using and when it was last updated?

Workaround:

Please try to turn off GPU performance from preferences menu (Edit>Preferences> GPU performance)

Please let us know if this helps.

Regards

Srishti

[cristianem95048277]

Hi

Illustrator version is 2017.1.0 Release

Nvidia Quadro K1200 - updated yesterday to their latest version - it had been a few months

Everything still behaves the same way though, second file won't open from explorer window.

I have turned off GPU performance ages ago due to other freezing issues, and that helped there, but not for this.

Thanks

[cristianem95048277 · Accepted solution]

I got invited to try the 2018 prerelease version, which I just installed and for now everything seems to work ok.

thanks

[Srishti Bali]

Hi cfmorandin,

Thanks for letting us know. I am glad that helped !

Regards

Srishti

[matthewr53043377]

Hi Srishti,

Have same version and video card as above and experiencing the same issue. Is there a workaround or fix for this yet.

I have tried turning off GPU Performance to no avail. If not is there any chance of 2018 update.

Regards

Matt