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guidobrizio
guidobrizio
Participant
June 1, 2018
Answered

Illustrator CC 2018 in macOS High Sierra Save 'Adobe PDF' presets/.joboptions scrambled, unsorted, mixed up

  • June 1, 2018
  • 2 replies
  • 2068 views

Since the Illustrator CC got updated to 2018 in macOS High Sierra, whenever saving as Adobe PDF, the PDF print settings/job options got all scrambled/mixed up in the 'Save Adobe PDF' dialog. See example:

These should be sorted alphabetically, but as you can see they're all mixed up. A couple of colleagues are also experiencing this. Is there any way to workaround/fix this issue? See related thread from InDesign - could a startup JSX fix this issue?

Sort (or rearrange) Print Presets

Thanks!

    This topic has been closed for replies.
    Correct answer guidobrizio

    Hi Srishti,

    I've already reached out to the support team and they indeed confirmed it's a bug with Illustraror in High Sierra.

    Illustrator CC 2018 in macOS High Sierra Save 'Adobe PDF' presets/.joboptions scrambled, unsorted, mixed up – Adobe Illu…

    Hopefully will be fixed for an upcoming update.

    Thanks,

    Guido

    2 replies

    studioavanti
    studioavanti
    Inspiring
    January 23, 2019

    Same issue here with Illustrator 23.0.1 and Mac OS X 10.13.6 High Sierra, the PDF Presets list is now unsorted which makes difficult to locate the right preset in a long list.

    I think the custom presets were alphabetically sorted in AI 22.

    I've not found a way to fix this, even by recreating the presets one by one in the desired order… still mixed up.

    Very annoying bug, some Adobe support please, fix it!

    Srishti Bali
    Community Manager
    Srishti BaliCommunity Manager
    Community Manager
    January 23, 2019

    Hi there,

    Sorry about the issue. Please upvote the UserVoice link shared by Guido. This is the best way of communicating with the Engineering and Product Management teams regarding issues and suggestions so they can be implemented in future releases.

    Regards,

    Srishti

    Srishti Bali
    Community Manager
    Srishti BaliCommunity Manager
    Community Manager
    June 22, 2018

    Hi Guido,

    We are sorry for the inconvenience. I would suggest you to try resetting preferences and then check again: How to set preferences in Illustrator

    Regards,

    Srishti

    guidobrizio
    guidobrizioAuthorCorrect answer
    Participant
    June 22, 2018

    Hi Srishti,

    I've already reached out to the support team and they indeed confirmed it's a bug with Illustraror in High Sierra.

    Illustrator CC 2018 in macOS High Sierra Save 'Adobe PDF' presets/.joboptions scrambled, unsorted, mixed up – Adobe Illu…

    Hopefully will be fixed for an upcoming update.

    Thanks,

    Guido

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