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stunamii
Inspiring
January 9, 2019
Answered

Illustrator CC 2019 Crashes on Launch Mac OS 10.13.6

  • January 9, 2019
  • 2 replies
  • 1398 views

This problem just started today and has always ran stable since I installed it in December. All other apps open and run fine.

1. I have no prior installations of Adobe CC on this machine conflicting with CC2019

2. I have no plugins installed

Troubleshooting Steps I have already taken:

1. Restarted Computer (no success)
2. Remove Illustrator Prefs and Cache then restarted (no success)

3. Uninstalled Illustrator and Prefs using CC Application Manager then restarted computer (no success)

SYSTEM:

OS 10.13.6

Model: MacPro5,1, BootROM MP51.0089.B00, 6 processors, 6-Core Intel Xeon, 3.46 GHz, 32 GB, SMC 1.39f11

Graphics: NVIDIA GeForce GTX 680, NVIDIA GeForce GTX 680, PCIe

Crash Report

Please help I am out of ideas if a reinstall doesn't fix it! I am unable to work.

This topic has been closed for replies.
Correct answer Divi Media

Been having the same issue. Tried everything including running under "root" and using"Adobe Creative Cloud Cleaner Tool" full wipe and reinstall. Did not resolve. But turning off internet seems to be a quick fix. A pain in the a** but it works.

Turn OFF internet for a quick fix.

Hope this helps.

2 replies

D
Divi MediaCorrect answer
Participant
January 9, 2019

Been having the same issue. Tried everything including running under "root" and using"Adobe Creative Cloud Cleaner Tool" full wipe and reinstall. Did not resolve. But turning off internet seems to be a quick fix. A pain in the a** but it works.

Turn OFF internet for a quick fix.

Hope this helps.

S
stunamiiAuthor
Inspiring
January 9, 2019

Head scratching.

I unplugged my ethernet cable.

Launched and it worked!

Reconnected ethernet

still works.

strange

Srishti_Bali
Srishti_Bali
Legend
January 10, 2019

Hi all,

Sorry about the trouble. The issue has been resolved, please try again. We believe the crashing should no longer occur.

Regards,

Srishti

    Srishti_Bali
    Srishti_Bali
    Legend
    January 9, 2019

    Hi there,

    Greetings from Adobe!

    We are extremely sorry about the inconvenience caused. We are currently investigating the root cause of the issue. Please submit the crash report with your email ID.

    Thanks in advance for your patience.

    Regards,

    Srishti

    S
    stunamiiAuthor
    Inspiring
    January 9, 2019

    Now InDesign is producing the same crash report. But Photoshop is opening just fine.

    I have been submitting it as they occurred. You will have multiple submissions.
    It even crashes in booted Safe Mode.

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