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anthonyh50245138
Participant
May 8, 2019
Question

Illustrator CC 2019 crashing when working with files ~500 MB in size

  • May 8, 2019
  • 4 replies
  • 2592 views

Hi all, I'm having an issue with Illustrator CC 2019. I'm running it on a Mac with OS X 10.13.6. I've been working with a few files that around 500 MB in size and Illustrator has been crashing at random when I work in these files. I don't have any problems in any other smaller files, just these particularly large ones. The crash report I'm getting points to that the generalized EXC_BAD_ACCESS exception, the full report can be read here Illustrator Error CC 2019 - Pastebin.com.​ My computer is a fairly new iMac Pro with a 3 GHz Xeon and 64 GB of RAM so I wouldn't think there are any hardware limitations I'm running into. Any advice on getting things behaving better with these large files would be greatly appreciated. Thanks in advance!

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4 replies

pellegrino.design
pellegrino.design
Participating Frequently
May 9, 2019

Hi,

I came across this. perhaps it is a bug. Go to this link. New update (v23) crashes Illustrator consistently with Can't finish previewing or enough memory (RAM) – Adobe Illustrato…

Scroll down to this.

ADMINAshutosh Chaturvedi (Sr. Quality Engineering Manager, Adobe Illustrator) responded · Nov 2, 2018

We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.1
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experienc

If this doesn't work check back.

Have a great day!

Sincere Regards,

Donna Pellegrino

italosan
Community Expert
italosanCommunity Expert
Community Expert
May 9, 2019

Hi, if your Illustrator file has many levels, symbols, particular effects, etc. it is very likely that there are slowdowns. Furthermore, as suggested by others, when working with such large files, the advice is to have the file directly on the compoter instead of external media.

    Srishti Bali
    Community Manager
    Srishti BaliCommunity Manager
    Community Manager
    May 9, 2019

    Hi Anthony,

    Thanks for reaching out. We are sorry to hear that Illustrator is crashing repeatedly on few files. In addition to what Uwe has already mentioned, this behavior is often seen when the files are saved on network locations like Office Server/ Dropbox/ Google Drive/ or external HDD. If your files are saved on one of these locations please copy paste them to Desktop along with the linked files(if any) and let us know how it works.

    If that doesn't help, would you mind sharing a sample file so that I can check how it works at my end? You can upload the file to the creative cloud and share a direct download link.

    Regards,

    Srishti

      L
      Community Expert
      LaubenderCommunity Expert
      Community Expert
      May 8, 2019

      Hi Anthony,

      are you making heavy use of Symbols with complex contents or large images?

      I also see that my Illustrator CC 2019 is struggling with contents like that:

      Most of it are 3D effects with mapped images ( embedded of course ).

      Fortunately it never crashed, but redraw and reaction time can get very, very slow.

      I'm on Windows 10.

      Regards,
      Uwe

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