Illustrator CC 2019 Keeps crashing

[minhsiac50039304]

Please help!!! I've tried to re-install (removed prefs) but it still keeps crashing... This is so frustrating

System:

OS 10.14.2

MacBook Pro (Retina, 15-inch, Mid 2015) 

Processor: 2.5 GHz Intel Core i7 

Memory: 16 GB 1600 MHz DDR3

Graphics: Intel Iris Pro 1536 MB

Process:              Adobe Illustrator [1300]

Path:                  /Applications/Adobe Illustrator CC 2019/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator

Identifier:            com.adobe.illustrator

Version:               23.0.1 (23.0.1)

Code Type:             X86-64 (Native)

Parent Process:        ??? [1]

Responsible:           Adobe Illustrator [1300]

User ID:               501

Date/Time:             2019-01-09 14:24:09.576 -0800

OS Version:            Mac OS X 10.14.2 (18C54)

Report Version:        12

Anonymous UUID:        52495B85-908B-DBE7-7492-5DF50EF229D2

Time Awake Since Boot: 3800 seconds

System Integrity Protection: enabled

Crashed Thread:        54  TypeQuest

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)

Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000000

Exception Note:        EXC_CORPSE_NOTIFY

Termination Signal:    Segmentation fault: 11

Termination Reason:    Namespace SIGNAL, Code 0xb

Terminating Process:   exc handler [1300]

VM Regions Near 0:

-->

    __TEXT                 0000000100000000-0000000101355000 [ 19.3M] r-x/rwx SM=COW  /Applications/Adobe Illustrator CC 2019/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator

Thread 0:: Dispatch queue: com.apple.main-thread

0   libsystem_kernel.dylib         0x00007fff7837417a mach_msg_trap + 10

1   libsystem_kernel.dylib         0x00007fff783746d0 mach_msg + 60

2   com.apple.CoreFoundation       0x00007fff4affe0c2 __CFRunLoopServiceMachPort + 337

3   com.apple.CoreFoundation       0x00007fff4affd611 __CFRunLoopRun + 1654

4   com.apple.CoreFoundation       0x00007fff4affcd48 CFRunLoopRunSpecific + 463

5   com.apple.HIToolbox           0x00007fff4a293ab5 RunCurrentEventLoopInMode + 293

6   com.apple.HIToolbox           0x00007fff4a2937eb ReceiveNextEventCommon + 618

7   com.apple.HIToolbox           0x00007fff4a293568 _BlockUntilNextEventMatchingListInModeWithFilter + 64

8   com.apple.AppKit               0x00007fff4854e363 _DPSNextEvent + 997

9   com.apple.AppKit               0x00007fff4854d102 -[NSApplication(NSEvent)

Thread 1:: Dispatch queue: com.apple.root.default-qos

0   libsystem_kernel.dylib         0x00007fff783741b6 semaphore_wait_trap + 10

1   libtbb.dylib                   0x000000010994c060 tbb::internal::concurrent_queue_base_v3::internal_pop(void*) + 256

2   com.adobe.illustrator         0x0000000100b10634 0x100000000 + 1160146

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[Srishti Bali]

Hi Minhsia,

Greetings from Adobe!

We are extremely sorry about the inconvenience caused. We are currently investigating the root cause of the issue. Please submit the crash report with your email ID.

Thanks in advance for your patience.

Regards,

Srishti

[shawn_starc · Accepted solution]

Turn off the internet and then try to launch AI CC 23.0.1

As this is working from my end. I hope it will resolve it yours too

[minhsiac50039304]

Thank you so much shawn_Answer!!! It's working!! Thanks again

[Srishti Bali]

Hi Minhsia,

The issue has been resolved, please try again. You may turn on your internet again, we believe the crashing should no longer occur.

Regards,

Srishti