illustrator cc 2019 packaging font issue

[admincla]

i am having adobe cc 2019 ...we are facing issue while packaging in  illustrator cc 2019 in  three windows 10 pro system...after packaging font folder showing empty

earlier it was working fine in windows 7 Pro ( recently we upgraded from windows 7 pro to windows 10 pro - dell AIO )

need urgent help/solution from adobe.

[admincla]

we shared remote session with adobe technical team ( level 1 ) but still they are not able to resolve the issue.

[Doug A Roberts]

Is the font from Adobe Fonts/Typekit?

[admincla]

no...not adobe fonts/typekit

[shawn_starc]

Can you check whether the fonts are corrupt or not? Can you share the error message you get while packaging?

Because as per the EULA of Adobe

Type Library and Font Folio – do not cover sending font files to third parties, unless that third party has their own license to the same font.  (A newer version of the Adobe EULA for Fontspring purchases does allow you to send a copy of fonts to printers for output; refer to your specific EULA version to see what it allows.)

Similarly, the terms of service do not allow copying or moving the files that have been activated through the Creative Cloud desktop application.

Since packaging is not a supported workflow, each person using the file will need to have the necessary fonts available on their computer, licensed via their own Creative Cloud subscription or through a traditional desktop purchase. Print bureaus will be able to access the fonts in the same way: either through their own Creative Cloud subscription or by purchasing the font from the foundry or an authorized reseller.

https://helpx.adobe.com/in/fonts/using/package-font-files.html

[admincla]

we are not getting any error message while packaging....but after packaging ...instead of showing fonts used in illustrator file....its showing font folder empty ( no font ).

[Ton Frederiks]

What font are you packaging?

[admincla]

Helvetic Family...Helvetica,Helvetica Neue,Hellbound Regular....etc

[Ton Frederiks]

These fonts package fine, but I am using a Mac.

Maybe some windows 10 pro user has the same experience as you.

[kathym4303927]

Hello, 

We are using Windows 10 Enterprise with AI 2017.  We are seeing the same issues.  Fonts package file on the Mac however on the PC it only captures a few and yet the log file says it captured all fonts.  Has anyone figured out how to resolve this?

[Steve Werner]

Are you sure that those are not old Macintosh Helvetica PostScript fonts? Because the PostScript font files are not compatible between Mac and Windows (different file formats) and the Mac screen fonts are stored as a Macinosh resource file, they don't carry over to Windows.

[kathym4303927]

All of my fonts are all converted to be PC compatible.  But would it even list on the log that it is packaging if that was the case?

[adelliay92185295]

Me too! Any of you find the solution? But I'm using illustrator cc 2017, windows 10

[ians88914798]

Same problem. The report showing no errors and states that all fonts have been collected, but in reality the font folder is empty

[Rvalderramas]

Same problem here. Windows 10 + Adobe CC 2019 package does not collect fonts in illustrator and Indesign too.

[carlabianciotti]

I'm having the same problem here. Windows 10 PRO, all the fonts are installed in the computer and whenever I package a file, the Fonts file is created but is empty. I need to manually fill the Font file every time.
I'm not using Adobe Fonts or Typekit, just google fonts or comercial free license fonts.

[Jeffosaure]

Same Issue, the package functionnality in Illustrator 2021 does not copy the fonts to the package folder. The report doesn't display any error.
The same job was packaged on Mac and worked fine.

The same Fonts in Indesign was packaged on PC and worked fine too...

Any solutions ?

[Monika Gause]

Does it affect all fonts? Or just a specific one? Which one?

[Jeffosaure]

It's for all FONTS 
Re-edit (I talk about ILLUSTRATOR 2023)

[Monika Gause]

How are you managing the fonts? Any font manager for that or just installing them manually? You did already reboot the computer, reset the preferences? 

Resetting the preferences will erase your settings, so you might want to do it by renaming the preferences folder.

[Jeffosaure]

I use Monotype Font application or web app
I have permissions for All fonts

I have already cleared my settings or preferences
😞

[Monika Gause]

Illustrator is very prissy about font managers. So maybe it just doesn't like the manager. Can you turn it off?

[Jeffosaure]

Yes I do it
I try with another Font managers (Universal Type Server) : same issue

All is OK with Indesign PC/MAC
But the issue is just with Illustrator PC and Windows 10

[Monika Gause]

Can you try without any font manager?

[Jeffosaure]

No I can cause I work for Food Packaging and I need to use many fonts for each references all the day

So I can't install fonts on my PC System