Illustrator CC 2023 27.1.1 repeatedly crashes/closes/won't open on Mac OS 11.7.2

Question

I was using Illustrator CC 2023 27.1.1 quite happily this afternoon for an hour.

Suddenly out of nowhere it repeatedly crashed or wouldn't open.

I am using Mac OS 11.7.2

I have tried signing in and out of Adobe CC Cloud, restating the computer, deleting Astute Graphics Autosaviour files, turning off Adobe Illustrator native auto saving. No good.

No other issues on the machine – only Illustrator won't work/crashes/won't open.

Just now again I tried to open it, the application launches, windows appear and then it immediately crashes shut, implodes and an error message.

I tried using the debug feature and get some code that looks like 2 conflicting versions of AI CC 2023 are causing something to go wrong but I don't really understand this. Please see attached screenshot.

Thanks for any suggestions.

soniaf85859573 · Accepted Answer

Has your problem been resolved yet?I have the same problem as you.after a lot of trialling different options, they told me to uninstall my wacom tablet and that fixed it. Once reinstalled, Illustrator has continued to work properly. I don't understand how the problem originated, but it's sorted now.Get Outlook for Android<>

Omar.Fathy · Answer

Solutions in this article may help you to fix it:
https://community.adobe.com/t5/illustrator-discussions/how-to-fix-a-crash-and-recover-documents-in-illustrator/td-p/11434061

You may also try to remove the folder "com.adobe.illustrator" from ~/library/caches, restart your mac.

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