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Sina Sufi
Participant
October 28, 2020
Question

Illustrator cc crash

  • October 28, 2020
  • 1 reply
  • 179 views

Hello, when I open the Illustrator program in Windows10, the program gives an error, even with changing the version of the program, this problem was repeated.

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1 reply

Srishti Bali
Community Manager
Srishti BaliCommunity Manager
Community Manager
November 10, 2020

Hi there,

 

Sorry to hear about your experience. I would request if you could share the crash report by following these steps ( https://helpx.adobe.com/in/illustrator/kb/crash-next-steps.html ). 

While submitting the crash report please use the same email address, with which you are signed in on this community. This will help us find the crash report and help accordingly.

 

Once done, please try steps suggested on this page (https://community.adobe.com/t5/illustrator/how-to-fix-a-crash-and-recover-documents-in-illustrator/td-p/11434061?page=1) and let us know if it helps.

 

Regards,

Srishti

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