Illustrator CC crashes on opening

[Ted_Michelsen]

Illustrator CC crashes on startup, can get it to start if IdealFileFormat.aipi is removed. This is a Mac running the latest operating system version. I also uninstalled and reinstalled Illustrator CC with no luck. Also crashed in my Guest Account. Tried all the normal stuff. A chat provided no information of use. Also, told during start up that FXGFile.aip did not load. Since no one else appears to have this issue, there must be a call in IdealFileFormat.aip that my machine does not like, any ideas?

Thanks

Ted

[Monika Gause]

It might return.

The Wacom Sketch Manager tends to install it again and again. You need to stop the Sketch Manager from Autostarting. That can be done efficiently by renaming it.

[WingedPower]

As much as I love Wacom products, the sketch manager was a major PITA and caused issues with the normal Wacom drivers for me, so I've purged it from my computer. But thanks for the heads up, as yes... it kept bringing itself back again and again.

[Henrik_L__Hjort]

This solved the problem for me! Thak you!

Cause of the problem: Wacom "inkling" plugin. I simply deleted the file (wacexportfile.aip)

/Applications/Adobe Illustrator CC 2014/Plug-ins.localized/wacexportfile.aip

My version is:

Adobe Illustrator CC 2014

Mac OS X  (10.7.5)

[bingandham]

Raghuveer I'm also having issues suddenly.

Since yesterday Illio CC 2014 has been crashing after the opening screen. I've tried uninstalling my old Illio CC and Illio CC 2014 and re-installing from the cloud.

I've also deleted some plug ins as suggested from other forums etc.

Still crashing.

Error log (in part)

Process:         Adobe Illustrator [4029]

Path:            /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator

Identifier:      com.adobe.illustrator

Version:         18.1.0 (18.1.0)

Code Type:       X86-64 (Native)

Parent Process:  launchd [469]

Responsible:     Adobe Illustrator [4029]

User ID:         507

Date/Time:       2014-10-21 13:39:40.715 -0400

OS Version:      Mac OS X 10.9.5 (13F34)

Report Version:  11

Anonymous UUID:  8BBF4719-6F74-5627-AEEA-59B6BB82F6AC

[bingandham]

The issue was my Suitcase Fusion 5. I updated it and the issue was resolved.

[sjh88]

Updating Java worked for me. I use my wacom tablet so I was hesitant to follow the suggestions of deleting stuff relating to it.

[preview42]

I just took the plunge and installed CC this weekend, I'm having the same issue with Illustrator ... but I'm on a PC, Windows 7, 64bit.  ?!?

[Raghuveer_Singh]

Hi Preview,

Similar issue has been discussed and resolved at forum:

http://forums.adobe.com/thread/1370885?start=40&tstart=0

With Best Regards,

Raghuveer

[iveland]

I can't find the wacexportfile.aip plugin. Any ideas?

[Monika Gause]

Why do you think it must be there? Do you have an Inkling?

[iveland]

No inkling

Sent from my iPhone

Den 17. juni 2014 kl. 12:23 skrev "Monika Gause" <forums_noreply@adobe.com<mailto:forums_noreply@adobe.com>>:

Illustrator CC crashes on opening

created by Monika Gause<https://forums.adobe.com/people/Monika+Gause> in Illustrator - View the full discussion<https://forums.adobe.com/message/6464717#6464717>

[Monika Gause]

And why do you think it should be there? Does Illustrator open an error message?

If it does, see the plugins folder, that's were plugins are installed.

[iveland]

I don't know what 'it' is that you're referring to.

Med vennlig hilsen

Morten Iveland

Partner & designer

+47 971 23 976

www.bynorth.no<http://www.bynorth.no/>

by north(tm)

[Monika Gause]

it = the plugin (wacexportfile)

[drewireson]

Ive had this problem for days now and nothing was working. Couldn't find the files mentioned above but searched mac for wacom and found 6d Art Pen Brushes.ai, deleted it and every things is working! thanks so much for everyone that posted, big relief.

[Rhiannabear]

I've been having the same problem for days as well. I usually use CS6 but I downloaded CC on my new Mac last week and I can't get it to even open. It keeps coming up with a warning message saying
'Adobe Illustrator CC 2014 quit unexpectedly. This report will be sent to Apple automatically.' and theres nothing I can do about it. I click the okay button and the application just shuts down. I don't have a Wacom and I tried deleting the file that you deleted as well and still had no luck. Any Help?

[Raghuveer_Singh]

Hi Rhiannabear,

Can you share the crash logs (details in the message sent to Apple) to me at rbhunwal@adobe.com ?

Also please mention the link of this thread in the mail.

With Best Regards,

Raghuveer

[Raghuveer_Singh]

Thanks for the crash logs Rhiannabear.

Can you please tell me how you installed AI CC 2014 on your machine:     through Adobe Creative Cloud or some other way ?

If it is not installed through Creative Cloud then please un-install it first. Then delete the "Adobe Illustrator CC 2014" folder from your "Applications" folder.

Once you complete the above steps then quit & launch Adobe Creative Cloud application & then install the Adobe Illustrator CC 2014.

Let me know if it works for you.

With Best Regards,

Raghuveer

[Rhiannabear]

Hi Raghuveer,

No, I did actually install Illustrator CC 2014 through the Creative Cloud.

Thanks, Rhianna.

[Raghuveer_Singh]

Thanks Rhianna,

Can you please un-install AI CC 2014 and then delete the "Adobe Illustrator CC 2014" folder from your "Applications" folder.

Once you complete the above steps then quit & launch Adobe Creative Cloud application & then install the Adobe Illustrator CC 2014 again.

Let me know if it works for you.

With Best Regards,

Raghuveer

[Rhiannabear]

Hi Raghuveer

I have actually just uninstalled illustrator CC 2014 and it will not let me re install it again but one if my other CS6 which had broken before is now seeming to work. I'm really confused as to what is going on.

Thanks.

Rhianna.

[kkortefa]

Hi I have the same problem.

Reinstalling it did not work for me.

Please help.

[Raghuveer_Singh]

Can you please join the connect session: https://my.adobeconnect.com/rbhunwal

I want to have a look into this.

With Best Regards,

Raghuveer

[Rhiannabear]

Hi Raghuveer.

As my old copy of Illustrator CS6 is not working and I just need something to work on as I'm a student. I'll continue working with that. Thank you though.

Many thanks.

Rhianna.

[5666874]

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Steps:

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