Illustrator CC freezing after latest Windows 10 update

[bartfaik98549760]

Hi!

I'm running CC on a computer with Windows 10 and ever since it's latest update (1607 for x64-based Systems) Illustrator CC keeps freezing every couple of minutes. I've already uninstalled and re-installed it. No difference. Does anyone else have this problem?

[kglad]

reset your preferences - http://helpx.adobe.com/illustrator/using/setting-preferences.html

[bartfaik98549760]

Done that. Didn't work. Thanks for the suggestion though.

[kglad · Accepted solution]

try updating your graphics card driver.

i'll move to the ai forum in case there is more help the ai experts can offer.

if they cannot, this is a last resort:

uninstall everything cc, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

lastly uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud using compatibility mode (https://technet.microsoft.com/en-us/library/bb456979.aspx?f=255&MSPPError=-2147217396)

use the desktop app to install your cc programs/trials

[moved from Adobe Creative Cloud to Illustrator]

[bartfaik98549760]

I did the complete re-install and it is working now. Thanks for your help!

[kglad]

you're welcome.

[Monika Gause]

Is a printer installed, connected and turned on?

Which graphic card? Did you try and turn off GPU acceleration?

Any third party plugins? Are they up to date?

All fonts checked?

Font management updated?

[Gregrr99]

Had same problem so I uninstalled illustrator 2017 and reinstalled 2015 version off the app downloader and it seems stable now. It would freeze up in like 5 minutes beforehand.