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R
ruby5FA0
Participant
November 13, 2022
Question

Illustrator CC Library panel blank/ empty/ not loading

  • November 13, 2022
  • 5 replies
  • 7567 views

Why can't I access my cloud libraries? I am going mad, I am due end of semester work that I can't access. I have logged in and out, restarted, unistalled, everything. Please help!

 

 

{Renamed by MOD}

    5 replies

    R
    Ruby365868058ckq
    Participant
    June 19, 2024

    I'm the author of this post (can't back into that account as it was my student ID). This is how it was resolved: I don't know. Maybe over time with an update it got solved, but one day it just showed up again. This is a classic example of the incosistency of Adobes software at times. 

      Monika Gause
      Community Expert
      Monika GauseCommunity Expert
      Community Expert
      June 19, 2024
      quote

      This is how it was resolved: I don't know. 


      By @Ruby365868058ckq

       

      Then maybe just what people advised you to do, did work.

      R
      Ruby365868058ckq
      Participant
      June 19, 2024

      Wouldn't say that, most of my advice from Adobe was to restart and relaunch. Nowhere once did anyone say this was a bug that would go away eventually. But appreciate your insight!

        Anshul_Saini
        Community Manager
        Anshul_SainiCommunity Manager
        Community Manager
        December 2, 2022

        Hi @ruby5FA0,

         

        Sorry for the delayed response. Would you mind performing the steps in order:

        • Close all Adobe apps and Open Creative Cloud, then press the cmd + opt + t / ctrl + alt + t shortcut keys. By doing this, the CC troubleshooter will open. Now select the first option, "Close Creative Cloud and Related Processes," and click "Go."


        • Go to the following location:
          Mac: /Library/Application Support/Adobe and rename the "Creative Cloud Libraries" to "Creative Cloud Libraries.old"


          Win: C:\Program Files\Common Files\Adobe\ and rename the "Creative Cloud Libraries" to "Creative Cloud Libraries.old"

           
        • Relaunch the Creative Cloud Desktop app, and it will start to redownload the Creative Cloud libraries. Once it finishes downloading, open the Illustrator app, and the Library panel will work.

         

        I hope this helps!

         

        Kindly update the discussion if you still need assistance with it. We'd be happy to help.

         

        Thanks,

        Anshul Saini

          L
          Llewellyn van Eeden
          Participant
          June 6, 2024

          Hi, I came across the same problem and this didn't work. I've uninstalled Illustrator and re-installed and restarted my MacBook countless times. It seems to be an Illustrator bug. Any other advise?

          Anubhav M
          Community Manager
          Anubhav MCommunity Manager
          Community Manager
          June 7, 2024

          Hello @Llewellyn van Eeden,

          Sorry to hear about your experience. Would you mind trying the following steps and checking if they help:

           

          • Close all Adobe applications
          • Remove the Creative Cloud Desktop application, CCLibrary, and CoreSync using the Creative Cloud Cleaner Tool (https://adobe.ly/4aVvMpc)
          • Reinstall the Creative Cloud Desktop application (https://adobe.ly/4bNQmJH)
          • Relaunch Illustrator


          Looking forward to hearing from you.

           

          Thanks,

          Anubhav

          Monika Gause
          Community Expert
          Monika GauseCommunity Expert
          Community Expert
          November 13, 2022

          Can you try and create a new user on your system with administrator privileges and use that one?

          Ton Frederiks
          Community Expert
          Ton FrederiksCommunity Expert
          Community Expert
          November 13, 2022

          Maybe recreate the libraries cache?

          https://helpx.adobe.com/creative-cloud/kb/creative-cloud-libraries-panel-doesn-t-load-in-desktop-products.html

          R
          ruby5FA0Author
          Participant
          November 13, 2022

          The weird thing is my library is fully viewable via photoshop, indesign, but not illusrator. Even in the creative cloud app it recognises me and my assetts. I just literally can not make anything appear in that grey space.

          Ton Frederiks
          Community Expert
          Ton FrederiksCommunity Expert
          Community Expert
          November 13, 2022

          You can also try to export library assets from the Creative Cloud app > Files > Your libraries

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