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Why can't I access my cloud libraries? I am going mad, I am due end of semester work that I can't access. I have logged in and out, restarted, unistalled, everything. Please help!
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Maybe recreate the libraries cache?
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The weird thing is my library is fully viewable via photoshop, indesign, but not illusrator. Even in the creative cloud app it recognises me and my assetts. I just literally can not make anything appear in that grey space.
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You can also try to export library assets from the Creative Cloud app > Files > Your libraries
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You may also try this forum:
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Can you try and create a new user on your system with administrator privileges and use that one?
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Hi @ruby5FA0,
Sorry for the delayed response. Would you mind performing the steps in order:
Win: C:\Program Files\Common Files\Adobe\ and rename the "Creative Cloud Libraries" to "Creative Cloud Libraries.old"
I hope this helps!
Kindly update the discussion if you still need assistance with it. We'd be happy to help.
Thanks,
Anshul Saini
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Hi, I came across the same problem and this didn't work. I've uninstalled Illustrator and re-installed and restarted my MacBook countless times. It seems to be an Illustrator bug. Any other advise?
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Hello @Llewellyn van Eeden,
Sorry to hear about your experience. Would you mind trying the following steps and checking if they help:
Looking forward to hearing from you.
Thanks,
Anubhav
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I'm the author of this post (can't back into that account as it was my student ID). This is how it was resolved: I don't know. Maybe over time with an update it got solved, but one day it just showed up again. This is a classic example of the incosistency of Adobes software at times.
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This is how it was resolved: I don't know.
By Ruby365868058ckq
Then maybe just what people advised you to do, did work.
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Wouldn't say that, most of my advice from Adobe was to restart and relaunch. Nowhere once did anyone say this was a bug that would go away eventually. But appreciate your insight!
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You've read all the answers in this thread, no?
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These 12 answers? Can't see where a single person said nothing you can do, just wait. Hope that helps, Monika!