Illustrator CC Library panel blank/ empty/ not loading

[ruby5FA0]

Why can't I access my cloud libraries? I am going mad, I am due end of semester work that I can't access. I have logged in and out, restarted, unistalled, everything. Please help!

{Renamed by MOD}

[Ton Frederiks]

Maybe recreate the libraries cache?

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-libraries-panel-doesn-t-load-in-desktop-pro...

[ruby5FA0]

The weird thing is my library is fully viewable via photoshop, indesign, but not illusrator. Even in the creative cloud app it recognises me and my assetts. I just literally can not make anything appear in that grey space.

[Ton Frederiks]

You can also try to export library assets from the Creative Cloud app > Files > Your libraries

[Ton Frederiks]

You may also try this forum:

https://community.adobe.com/t5/creative-cloud-services/ct-p/ct-cc-services?page=1&sort=latest_replie...

[Monika Gause]

Can you try and create a new user on your system with administrator privileges and use that one?

[Anshul_Saini]

Hi @ruby5FA0,

Sorry for the delayed response. Would you mind performing the steps in order:

• Close all Adobe apps and Open Creative Cloud, then press the cmd + opt + t / ctrl + alt + t shortcut keys. By doing this, the CC troubleshooter will open. Now select the first option, "Close Creative Cloud and Related Processes," and click "Go."
  
  
  
• Go to the following location:
  Mac: /Library/Application Support/Adobe and rename the "Creative Cloud Libraries" to "Creative Cloud Libraries.old"
  
  
  

  Win: C:\Program Files\Common Files\Adobe\ and rename the "Creative Cloud Libraries" to "Creative Cloud Libraries.old"

  
• Relaunch the Creative Cloud Desktop app, and it will start to redownload the Creative Cloud libraries. Once it finishes downloading, open the Illustrator app, and the Library panel will work.
  

I hope this helps!

Kindly update the discussion if you still need assistance with it. We'd be happy to help.

Thanks,

Anshul Saini

[Llewellyn van Eeden]

Hi, I came across the same problem and this didn't work. I've uninstalled Illustrator and re-installed and restarted my MacBook countless times. It seems to be an Illustrator bug. Any other advise?

[Anubhav M]

Hello @Llewellyn van Eeden,

Sorry to hear about your experience. Would you mind trying the following steps and checking if they help:

• Close all Adobe applications
• Remove the Creative Cloud Desktop application, CCLibrary, and CoreSync using the Creative Cloud Cleaner Tool (https://adobe.ly/4aVvMpc)
• Reinstall the Creative Cloud Desktop application (https://adobe.ly/4bNQmJH)
• Relaunch Illustrator

Looking forward to hearing from you.

Thanks,

Anubhav

[Ruby365868058ckq]

I'm the author of this post (can't back into that account as it was my student ID). This is how it was resolved: I don't know. Maybe over time with an update it got solved, but one day it just showed up again. This is a classic example of the incosistency of Adobes software at times. 

[Monika Gause]

This is how it was resolved: I don't know. 

By @Ruby365868058ckq

Then maybe just what people advised you to do, did work.

[Ruby365868058ckq]

Wouldn't say that, most of my advice from Adobe was to restart and relaunch. Nowhere once did anyone say this was a bug that would go away eventually. But appreciate your insight!

[Monika Gause]

You've read all the answers in this thread, no?

[Ruby365868058ckq]

These 12 answers? Can't see where a single person said nothing you can do, just wait. Hope that helps, Monika!