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Participant
April 26, 2022
Answered

Illustrator CC says all pages selected are blank.

  • April 26, 2022
  • 2 replies
  • 2993 views

I use Illustrator files to send vector cutting paths to my Epilog laser machine. This problem is happening even if I try to send the file to a regular printer as well. I go to file-print and click print and I get an error dialogue box that says "The pages selected to print are all blank." This is a new issue. We had somebody create a custom app for us that takes PSDs that are black and white and create path oultines that get exported via export paths to illustrator. Then we open those paths and file-print and they always work. They still work on an old version of illustrator runing on windows xp ( I think, mabe vista). I just recently bought a new PC to update our system and am running the newest version of illustrator CC. The file works on the old windows/illustrator but not the new. Same exact file. Does anybody know how to solve this?

 

Ive already tried resetting my illustrator preferences, made sure my layers have the "print" box checked, ive uninstalled and reinstalled illustrator. I get them same error on another PC I have running Illustraotr CC as well. The newer PCs are Windows 10. 

 

Also, if I do the path creation manully in Photoshop, export paths to illustrator, and open the file up in Illustrator, it works just fine. Its something to do with the way our app is saving the illustrator files and the interaction with the newer Illustrator CC. Any help is appreciated.

Correct answer JonWin

I realize that I'm late to the show, but others with this issue might be interested to know that I solved this by toggling the "Tile/Tile Range" option in the Print dialogue.

2 replies

JonWinCorrect answer
Participant
September 18, 2025

I realize that I'm late to the show, but others with this issue might be interested to know that I solved this by toggling the "Tile/Tile Range" option in the Print dialogue.

CarlosCanto
Community Expert
Community Expert
April 27, 2022

can you share a sample file created by your PS app?

Participant
April 27, 2022

Trying to upload here but I get this with my .ai file. You know how to upload an illustrator file here?

 

Correct the highlighted errors and try again.

  • The attachment's 042622 a priority.ai content type (application/postscript) does not match its file extension and has been removed.
CarlosCanto
Community Expert
Community Expert
April 27, 2022

ai format is not supported, rename to pdf or jpg I guess and we'll rename it back to ai after downloading

 

or upload to google drive, dropbox, etc and post the link here