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Answered

Illustrator CC - Trackpad alt+scrolling doesn't work.

Forum|Forum|12 years ago
June 18, 2013
13 replies
31222 views

So I happen to be one of those people that designs on a macbook pro without a mouse. This morning I installed Illustrator CC and discovered that scrolling with two fingers up and down while holding the alt key no longer zooms in and out. There is a new feature where you can pinch to zoom, but that's not going to cut it for me. So my question is: Can I re-enable alt+scrolling = zoom for the trackpad? Is this a bug or did they intentially drop this functionality. I checked Photoshop CC and alt+scrolling works fine for zooming.

I contacted Adobe support to try and find the answers to my questions... no help. I was finally told that my trackpad was the problem but I reassured the person that I'm currently running both CC and CS6 and my trackpad is not the problem.

Anyone else having the same problem? Know of any fix?

Thanks,

Brandon

This topic has been closed for replies.

Correct answer amxyz

Hi everyone,

This is a known issue that has been reported by multiple users.

Check this http://forums.adobe.com/message/5423070#5423070

--Manish Sharma

Hi everyone!

Apologies for the long wait. The zoom issue has been fixed in the 17.01 release. Please install the update either through your Adobe Desktop App or in-app by going to Help > Update.

More on the release: http://bit.ly/cc1701rn

Thanks!

J

JamesLittler

Participant

Same problem here.

Mac Pro & Macbook Pro

Magic Mouse in both cases

10.8.4 in both cases

Pissed me off so much I've started bitching at them on their facebook page. Maybe something a little more public will get some action.

Seriously, over 2 months now and no fix. Absolute joke.

If only the makes of Pixelmator would release a full suite to finally give Adobe some competition. It's like Microsoft in the late 90s early 2000s. Crippled by complatency due to an uncontested monopoly.

B

bimpressive

Participant

same Here!!

We need Immediately top Priority Fix!!!

alt+scroll speed the work flow

D

devinruppert

Participant

This was reported on June 18. This needs to be fixed. This makes switching between CC apps incredibly inconsistent.

L

lukefaragher

Participant

Just installed Illustrator CC and can't believe such an important shortcut has been left out?!

Had to go straight back to CS6 because of this... literally unuseable for me, what a waste of time!

Sort it out ASAP!

A

aarongitlin

Participant

I also can't believe this is still happening. I made the move from cs6 to cc this past weekend. I use PS and AI pretty much all day everyday, and this missing feature is crippling my workflow. I'm upset I also uninstalled Illustrator CS6.

I'm hoping someone from the Adobe QA team is in trouble...

H

Hugo Figueira

Participant

Same issue here... Please, Adobe, fix this quick!!

We are paying for Adobe CC, so what you have to do is fix this quickly, because we deppend on this to do our work.

Please, fix this because it's so irritating and slows my workflow...