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A
Anonymous
July 15, 2017
Answered

Illustrator changes the image resolution on its own when placing it

  • July 15, 2017
  • 11 replies
  • 55003 views

Illustrator changes the image resolution on its own when placing it , but not all the images !!

I placed an image  with 300 ppi into illustrator and it changed to 72 ppi, that of course changed the size significantly.

P.S. - I used place command in file menu, i dragged the image directly to illustrator and used the open command in file menu, same result
- I checked the page resolution and the document raster effects, they both 300
- I tried another vector software it didn't change the image resolution.

- I saved it as TIFF from photoshop (which read the size and resolution correctly) and illustrator got it right !! but i need it jpg !!

So, what could be the problem here ??

    Correct answer SusanElleMSI

    It's 2022 and I've been wrestling with the same issue as everyone else in this thread. For the record, I'm an experienced CC user and am using the latest edition. After messing around with this for hours....here's how I solved the problem:

    1. I resized my image in Photoshop to the exact size needed in my Illustrator document and saved as a PSD (my photoshop document settings were 300 ppi, CMYK color, and US Web Coated (SWOP) v2).
    2. In Illustrator, I used "place" (Shift+Ctrl+P) to place the psd image. (My Illustrator settings were CMYK and raster effects High 300 ppi. And my View was set to Overprint Preview.)
    3. Clicked Embed
    4. Then right clicked on the image and selected "Make Pixel Perfect"

    The jagged edges of my image finally disapeared and became sharp. And remained that way even when viewed at 400%. Good luck!

    11 replies

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    Bill Silbert
    Community Expert
    Bill SilbertCommunity Expert
    Community Expert
    July 15, 2017

    I tested this in CC 2017 Illustrator and every way that I brought in the jpg it kept the resolution at the 300 ppi original. If this is not happening for you then you may need to either upgrade to CC 2017 (if you don't already have it) or reset your preferences.

    To reset preferences:

    For Macintosh Users: With Illustrator closed launch a Finder Window in column view and click on your home folder. With the Option Key pressed choose Library from the Finder Go Menu. Within the Library folder find the following two files and delete them: “Adobe Illustrator <Version #> Settings” (earlier versions of Illustrator might just say “Adobe Illustrator”) and “com.adobe.Illustrator.plist”. When Illustrator is next launched it will create new preference files and the program will be restored to its defaults.

    After you’ve reset up the program (make sure that no document window is open) to your liking, it is a really good idea to create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.

    For Windows Users: Hold down Ctrl + Alt + Shift when launching Illustrator and respond affirmatively when asked if you want to reset.

    A
    Anonymous
    July 16, 2017

    It only happened to that image specifically i don't know why. I work on dozens of images every day between photoshop and illustrator but that's a first.

    I opened it in CC 2017, CC 2015 on PCs and in CC 2015 on a Mac ... Same result !!!

    I reset the preferences in CC 2015 - PC .. nothing's changed.

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