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July 15, 2017
Answered

Illustrator changes the image resolution on its own when placing it

  • July 15, 2017
  • 11 replies
  • 54995 views

Illustrator changes the image resolution on its own when placing it , but not all the images !!

I placed an image  with 300 ppi into illustrator and it changed to 72 ppi, that of course changed the size significantly.

P.S. - I used place command in file menu, i dragged the image directly to illustrator and used the open command in file menu, same result
- I checked the page resolution and the document raster effects, they both 300
- I tried another vector software it didn't change the image resolution.

- I saved it as TIFF from photoshop (which read the size and resolution correctly) and illustrator got it right !! but i need it jpg !!

So, what could be the problem here ??

    Correct answer SusanElleMSI

    It's 2022 and I've been wrestling with the same issue as everyone else in this thread. For the record, I'm an experienced CC user and am using the latest edition. After messing around with this for hours....here's how I solved the problem:

    1. I resized my image in Photoshop to the exact size needed in my Illustrator document and saved as a PSD (my photoshop document settings were 300 ppi, CMYK color, and US Web Coated (SWOP) v2).
    2. In Illustrator, I used "place" (Shift+Ctrl+P) to place the psd image. (My Illustrator settings were CMYK and raster effects High 300 ppi. And my View was set to Overprint Preview.)
    3. Clicked Embed
    4. Then right clicked on the image and selected "Make Pixel Perfect"

    The jagged edges of my image finally disapeared and became sharp. And remained that way even when viewed at 400%. Good luck!

    11 replies

    Participating Frequently
    April 23, 2025

    For some genius reason, illustrator seems to use the physical image dimensions/dpi which you can set in photoshop rather than using the pixel dimensions like every other program on the planet. This worked for me: 

     

    1. Open it in photoshop
    2. Image->Image Size
    3. UNCHECK "resample" so photoshop will not change the pixels, it will only change the DPI/Size. So let's say you have a 1000px by 1000px image which photoshop has set to a 4" x 4" physical size at 250 DPI, and you change the image size in photoshop to 8"x8"... with resample checked, you'll have a 2000x2000 image at 250 dpi. With resample unchecked, you will have the same exact 1000x1000 image, but it will set the dpi to 125.
    4. Import the image with the new physical dimensions/dpi into illustrator and it will set fine.
    Ton Frederiks
    Community Expert
    Community Expert
    April 23, 2025

    Illustrator will honor the ppi settings from Photoshop. If you change it in Photoshop without resampling, you will keep the same number of pixels, but just change the metatada that tells Illustrator how to set the size when you place it.

     

    Participant
    June 11, 2024

    I got the same problem. But I later I found out that instead of open or place the image, I simple drag down from the downloaded folder, The pixel size of the image does not changed a bit. I realized it very late but helped me a lot when i had to image trace them. Hope this is helpful to anyone who reads.

    SusanElleMSI
    SusanElleMSICorrect answer
    Participant
    August 8, 2022

    It's 2022 and I've been wrestling with the same issue as everyone else in this thread. For the record, I'm an experienced CC user and am using the latest edition. After messing around with this for hours....here's how I solved the problem:

    1. I resized my image in Photoshop to the exact size needed in my Illustrator document and saved as a PSD (my photoshop document settings were 300 ppi, CMYK color, and US Web Coated (SWOP) v2).
    2. In Illustrator, I used "place" (Shift+Ctrl+P) to place the psd image. (My Illustrator settings were CMYK and raster effects High 300 ppi. And my View was set to Overprint Preview.)
    3. Clicked Embed
    4. Then right clicked on the image and selected "Make Pixel Perfect"

    The jagged edges of my image finally disapeared and became sharp. And remained that way even when viewed at 400%. Good luck!

    Participant
    November 9, 2021

    If you open the original file in illustrator and copy it to your desired illustrator file, the resize doesn't applied to the picture

    Multipasser
    Inspiring
    July 24, 2020

    People should learn that PPI's says nothing about resoultion. 

    It's just information for a printer or output device.

     

    If you take a 1000px x 1000px in photoshop, you can put it on 72ppi/dpi. The printer will print 1000/72 =13,8 inch wide/high. If you change the image to 300dpi (without checking 'RESIZE IMAGE') the resolution will still be 1000px X 1000px but the printer will print it at 1000/300 = 3,3 inches wide/hight!  So much misunderstading about dpi/ppi.  Just focus on RESOLUTION in pixels when you are working with pixels!

    YanaMakarevich
    Known Participant
    June 17, 2020

    Hello, I have the same issue. Adobe, please could you fix it? If the image you've pasted has the resolution other than 72 ppi, Illustrator changes its size. Leave the size of the image - it is more important than ppi.

    Adobe Illustrator Version 24.2 (64-bit)

    Monika Gause
    Community Expert
    Community Expert
    June 17, 2020

    "Hello, I have the same issue"

     

    Since you have a different version, can you please create a new thread?

    And post step by step what exactly you are doing?

    Also image specs and what exactly happens. Thank you.

     

    Participant
    May 17, 2019

    I have just downloaded the trial for Illustrator.  I am currently having the same issue.  Whether I open, drag the image in, or place the image it comes out significantly less pixels than it is.  The difference does appear to be the difference between 72 and 300 DPI. 

    A .bmp file @ 1039x673 pixels @ 300dpi when placed becomes 250.194 px by 162.06 px.  This must be very common and there must be a resolution out there somewhere.

    Can anyone please advise?

    Ton Frederiks
    Community Expert
    Community Expert
    May 17, 2019

    Since it seems very hard to replicate the problem, can you share that .bmp file to see if we can?

    Participating Frequently
    November 12, 2019

    Participant
    May 1, 2019

    It is infuriating that this question hasn't been answered properly.  I want all of my photos to come into illustrator at the correct size and resolution.  I should not have to resize them everytime.  I used to be able to drag photos into illustrator and they import at the correct size.  Some setting has changed because it alters every image to 72 ppi no matter what the original was.  Its infuriating.

    Ton Frederiks
    Community Expert
    Community Expert
    May 1, 2019

    What illustrator version do you use, which System?

    Where and how were the images saved?

    It may be infuriating, but I just dragged 3 jpegs at different resolutions into Illustrator CC 2019 and they came in as expected.

    Participant
    May 1, 2019

    that's exactly my point.  it used to always work, and now it doesn't, which makes me think someone messed with a setting.  I can't find the setting in illustrator that forces every image to be 72ppi or how to reverse it.

    I have illustrator 23.0.3, Mac 10.14.4.  The images are saved from photoshop and are jpgs.

    Ton Frederiks
    Community Expert
    Community Expert
    July 15, 2017

    63544742  wrote

    Illustrator changes the image resolution on its own when placing it , but not all the images !!

    I placed an image  with 300 ppi into illustrator and it changed to 72 ppi, that of course changed the size significantly.

    P.S. - I used place command in file menu, i dragged the image directly to illustrator and used the open command in file menu, same result
    - I checked the page resolution and the document raster effects, they both 300
    - I tried another vector software it didn't change the image resolution.

    - I saved it as TIFF from photoshop (which read the size and resolution correctly) and illustrator got it right !! but i need it jpg !!

    So, what could be the problem here ??

    There is no Page resolution in Illustrator, just Raster Effects, but that only is used for Effects.

    Place and click to put the image in the document does not change the resolution, but dragging while placing will change it.

    Which program created the image?

    How did you check it had a 300 ppi resolution?

    What does the Links panel say about the resolution?

    July 16, 2017

    I meant the raster effects from the new document panel under advanced and double checked it from the effects menu and i mentioned it because i read several threads before posting mine and the first answer was check the raster effects resolution !!
    So i wanted only professionals to answer me, because this problem costed me almost the same as buying an average PC - LITERALLY.

    - As i said to Jeff Witchel above, I only clicked while placing, I dragged - as another method - directly from its folder to illustrator as a new document .. same result.

    Which program created the image?                             
    - I received it from a client that uses Photoshop CS5 (checked) with couple of images but only that one had the problem.

    How did you check it had a 300 ppi resolution?           
    - I checked it using Photoshop CC 2017 and it was an A4 size with 300 ppi

    What does the Links panel say about the resolution? 
    - It says 72 ppi

    Ton Frederiks
    Community Expert
    Community Expert
    July 16, 2017

    If it's only one image, and resave in Photoshop will fix it, I would just do that to solve this expensive problem.

    Jeff Witchel, ACI
    Community Expert
    Community Expert
    July 15, 2017

    Just a shot in the dark here if Bill's suggestion doesn't work.

    When you place the image, make sure to just click. NOT click and drag. Clicking and dragging will resize the image, so the pixels will either be packed closer together (increasing the resolution) or further apart (decreasing the resolution).

    July 16, 2017

    I did just click it. I didn't click and drag while placing, I dragged - as another method - directly from its folder to illustrator as a new document .. same result.