This has been going on for weeks and I can't find an answer and it's making me insane because I look like an idiot to my client. I have a series of documents (labels for pharmaceuticals with VERY long prescribing information). I used paragraph and character styles—as I always do—to make the work go faster. For some reason, one or two of the paragraphs—which are used in multiple places throughout the document—are adding a lot of space after the paragraph, as though I overwrote the style in the Paragraph tab (I did not). Because there are six of these labels with very minor changes to the text between them, I used the same flowing text and just edited where I needed.
When I force reapply the style, it goes back correctly. But this happens every time I make the smallest edit to the file even if I'm not touching that text box (and was happening while I was working on the layout but, of course, I saw it every time then). It's not a huge problem to check and make sure it didn't happen... if I remember that I have to do that (these jobs drag out for weeks and I'm doing other work, of course).
What is going on and how can I make it stop? I have attached screenshots of before and after I force apply the style.
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Did you already try and reset the preferences?
Reboot the computer?
Can you show those settings for the paragraphs that are concerned there?
Can you please embed your images in your posts. It's kind of impossible to compare them if you have to click open them one by one. Thank you.
Thank you Monika: I have not reset the preferences because these documents are the only ones affected—I assumed it was an issue with something in the first document I created but it's odd that it's really primarily 1 paragraph style that, as I said, is used all over the document but only screws up in one place consistently.
I turn my computer off every night and this has been going on for weeks so rebooting is not a solution this time (not that it isn't often!).
Here are screenshots of the offending style sheet windows:
And the two screenshots of the text from the previous post.
This is the before:
This is after:
It's only happening in that one place? It looks like there's one extra line that Illustrator thinks is there, right? Anything suspicious when you turn on the invisible characters?
Other than that: would it be an option to copy the text to a text editor (in order to convert it to pure Ascii) and then delete that text object from the file and create a new one?
Or for testing purposes: create a new file, clean all formatting via a text editor and then paste it in and format it and see if it happens in a new file with bnew formatting?
Update: this has not happened 100% of the time but it does happen some times: using the text tool to edit the text, I get this popup when I click in the text box:
Illustrator updated this morning (I always automatically update when a new version/update comes out) but it seems odd that it would consider v 27.9 "another version" and none of my other files are giving me this message and when I click okay, the extra space appears. I force it to use the original paragraph style and it immediately corrects. But it's weird: I know I have not seen this message every time it's happened—sometimes, all I have done is open the file and the extra space below is already there.
Yes, it's only happening in one place even though that same paragraph style, "bullet", is used throughout my label. When I Show Hidden Characters, there's not another hard return there: something is overriding my style in that one place.
I probably won't try those options immediately (clients are needy!) but those are both good suggestions so I will try give them both a shot.
We understand how frustrating it can be to encounter technical issues while working in Illustrator. Would you mind sharing some more details, like the exact version of the OS/Illustrator, system config (CPU/GPU/Memory), and a sample file (https://community.adobe.com/t5/illustrator-discussions/share-your-files-in-6-simple-steps/td-p/12967...), so we can investigate this further?
Looking forward to hearing from you.