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Participant
February 25, 2021
Question

Illustrator close automatically (asking me to save the changes) after i use an effect.

  • February 25, 2021
  • 2 replies
  • 5180 views

Hi, 

a new total random problem arose, from night to day without me messing up with preferences illustrator sign me out (asking me to save the changes) after i do a number of actions. In this specific case I am applying a shadow with a blur effect, at the moment of acepting the changes and applying it,  the singout widow appear and force me to close the app. 

Any help is appriciated.

cheers and thanks

2 replies

Participant
March 29, 2023

Hi, were you able to sort this out? I'm currently facing the exact same issue. I'd be happy if you can provide some tips on how to sort this out 🙂

Monika Gause
Community Expert
Community Expert
March 29, 2023

You might want to contact Customer Care so they can take a look at it: https://helpx.adobe.com/contact.html

The chat is in the bottom right.

italosan
Community Expert
Community Expert
February 25, 2021

Hi which version of Adobe Illustrator are you using? What are the features of your computer?

Participant
February 25, 2021

Hi, 

Adobe version: 25.1 with an enterprise account.
My PC is a HP probook

intel core i7

cpu 1.80 ghz

16 g Ram

italosan
Community Expert
Community Expert
February 25, 2021

Have you tried to reset preferences? Have you checked if there are any updates available for your computer?