Illustrator close automatically (asking me to save the changes) after i use an effect.

[Lorenzo5FF7]

Hi, 

a new total random problem arose, from night to day without me messing up with preferences illustrator sign me out (asking me to save the changes) after i do a number of actions. In this specific case I am applying a shadow with a blur effect, at the moment of acepting the changes and applying it,  the singout widow appear and force me to close the app. 

Any help is appriciated.

cheers and thanks

[italosan]

Hi which version of Adobe Illustrator are you using? What are the features of your computer?

[Lorenzo5FF7]

Hi, 

Adobe version: 25.1 with an enterprise account.
My PC is a HP probook

intel core i7

cpu 1.80 ghz

16 g Ram

[italosan]

Have you tried to reset preferences? Have you checked if there are any updates available for your computer?

[Lorenzo5FF7]

tried, but now automatically closes down after a few seconds. 

[italosan]

Hi, uninstall the software via Creative Cloud Cleaner tool, this way you will also delete any corrupt files. When finished, reinstall Adobe Illustrator and see if the problem persists.

[italosan]

Hello, is there any news?

[Subeetsha5E66]

Hi, were you able to sort this out? I'm currently facing the exact same issue. I'd be happy if you can provide some tips on how to sort this out 🙂

[Monika Gause]

You might want to contact Customer Care so they can take a look at it: https://helpx.adobe.com/contact.html

The chat is in the bottom right.

[Monika Gause]

You might want to contact Customer Care so they can take a look at it: https://helpx.adobe.com/contact.html

The chat is in the bottom right.

[jean-philippe_1642]

Hi! Is there a fix for this? It happens to me as well.

[Anubhav M]

Hello @jean-philippe_1642,

I'm sorry to hear you're having the same trouble in Illustrator. Would you mind confirming the version of the OS/Illustrator and if Illustrator behaves this way when using a particular effect/file so I can better assist you?

Also, check for any pending OS/Illustrator updates, and install them to see if it helps.

Looking forward to hearing from you.

Anubhav

[jean-philippe_1642]

Hi Anubhav & Happy New Year,

Sure thing!

Mac OS: Sonoma 14.6

Adobe Illustrator Version: 29.1 and the two previous ones as well.

All other Adobe CC apps works normally.

Thanking you in advance

Cheers

JP

[Anshul_Saini]

Hello @jean-philippe_1642,

Thank you for the details. To assist you further, could you confirm if you’re using any plugins or extensions in Illustrator? Additionally, it would be helpful to know:

1. What other apps are open in the background when this happens?

2. Where the file is stored (local drive, external drive, or network drive/ server).

3. Can you share a screen recording demonstrating the issue and confirm if it’s caused by a particular effect or all effects?

4. Is this issue happening in a specific file, or does it occur with all files, including new ones?

This will help us narrow down the cause. Looking forward to your response!

Best,

Anshul Saini

[jean-philippe_1642]

Hi Anshul,

1. No other apps open.
2. Local storage (no iCloud sync on).
3. I don’t have a recording but it happened even when I did nothing. It did
not make a difference whether I had opened a specific document, started a
new document, or neither (just waited out after starting Illustrator
without doing anything). It all ended the same way.
4. Answered in 3.

Cheers
JP

[divine_knowledge]

Hi! Any solution here? I am having the same issue. It is happening with Illutrator and Photoshop.

[Monika Gause]

Hi! Any solution here? I am having the same issue. It is happening with Illutrator and Photoshop.

By @divine_knowledge

Which effect is it?

What are the computer specifications?