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Participant
February 25, 2021
Question

Illustrator close automatically (asking me to save the changes) after i use an effect.

  • February 25, 2021
  • 2 replies
  • 5177 views

Hi, 

a new total random problem arose, from night to day without me messing up with preferences illustrator sign me out (asking me to save the changes) after i do a number of actions. In this specific case I am applying a shadow with a blur effect, at the moment of acepting the changes and applying it,  the singout widow appear and force me to close the app. 

Any help is appriciated.

cheers and thanks

2 replies

Participant
March 29, 2023

Hi, were you able to sort this out? I'm currently facing the exact same issue. I'd be happy if you can provide some tips on how to sort this out 🙂

Participating Frequently
December 13, 2024

Hi! Is there a fix for this? It happens to me as well.

 

Participating Frequently
January 6, 2025

Hello @jean-philippe_1642,

I'm sorry to hear you're having the same trouble in Illustrator. Would you mind confirming the version of the OS/Illustrator and if Illustrator behaves this way when using a particular effect/file so I can better assist you?

Also, check for any pending OS/Illustrator updates, and install them to see if it helps.

Looking forward to hearing from you.

 

Anubhav


Hi Anubhav & Happy New Year,

 

Sure thing!

Mac OS: Sonoma 14.6

Adobe Illustrator Version: 29.1 and the two previous ones as well.

All other Adobe CC apps works normally.

 

Thanking you in advance

Cheers

JP

italosan
Community Expert
Community Expert
February 25, 2021

Hi which version of Adobe Illustrator are you using? What are the features of your computer?

Participant
February 25, 2021

Hi, 

Adobe version: 25.1 with an enterprise account.
My PC is a HP probook

intel core i7

cpu 1.80 ghz

16 g Ram

italosan
Community Expert
Community Expert
February 25, 2021

Have you tried to reset preferences? Have you checked if there are any updates available for your computer?