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L
Lorenzo5FF7
Participant
February 25, 2021
Question

Illustrator close automatically (asking me to save the changes) after i use an effect.

  • February 25, 2021
  • 2 replies
  • 5179 views

Hi, 

a new total random problem arose, from night to day without me messing up with preferences illustrator sign me out (asking me to save the changes) after i do a number of actions. In this specific case I am applying a shadow with a blur effect, at the moment of acepting the changes and applying it,  the singout widow appear and force me to close the app. 

Any help is appriciated.

cheers and thanks

    2 replies

    S
    Subeetsha5E66
    Participant
    March 29, 2023

    Hi, were you able to sort this out? I'm currently facing the exact same issue. I'd be happy if you can provide some tips on how to sort this out 🙂

      J
      jean-philippe_1642
      Participating Frequently
      December 13, 2024

      Hi! Is there a fix for this? It happens to me as well.

       

      Anshul_Saini
      Community Manager
      Anshul_SainiCommunity Manager
      Community Manager
      January 13, 2025

      Hi Anubhav & Happy New Year,

       

      Sure thing!

      Mac OS: Sonoma 14.6

      Adobe Illustrator Version: 29.1 and the two previous ones as well.

      All other Adobe CC apps works normally.

       

      Thanking you in advance

      Cheers

      JP


      Hello @jean-philippe_1642,

       

      Thank you for the details. To assist you further, could you confirm if you’re using any plugins or extensions in Illustrator? Additionally, it would be helpful to know:

      1. What other apps are open in the background when this happens?

      2. Where the file is stored (local drive, external drive, or network drive/ server).

      3. Can you share a screen recording demonstrating the issue and confirm if it’s caused by a particular effect or all effects?

      4. Is this issue happening in a specific file, or does it occur with all files, including new ones?

       

      This will help us narrow down the cause. Looking forward to your response!

      Best,

      Anshul Saini

      italosan
      Community Expert
      italosanCommunity Expert
      Community Expert
      February 25, 2021

      Hi which version of Adobe Illustrator are you using? What are the features of your computer?

      L
      Lorenzo5FF7Author
      Participant
      February 25, 2021

      Hi, 

      Adobe version: 25.1 with an enterprise account.
      My PC is a HP probook

      intel core i7

      cpu 1.80 ghz

      16 g Ram

      italosan
      Community Expert
      italosanCommunity Expert
      Community Expert
      February 25, 2021

      Have you tried to reset preferences? Have you checked if there are any updates available for your computer?

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