Participant

Question

Illustrator close automatically (asking me to save the changes) after i use an effect.

Forum|Forum|5 years ago
February 25, 2021
2 replies
5178 views

Hi,

a new total random problem arose, from night to day without me messing up with preferences illustrator sign me out (asking me to save the changes) after i do a number of actions. In this specific case I am applying a shadow with a blur effect, at the moment of acepting the changes and applying it, the singout widow appear and force me to close the app.

Any help is appriciated.

cheers and thanks

Participant

Hi, were you able to sort this out? I'm currently facing the exact same issue. I'd be happy if you can provide some tips on how to sort this out 🙂

jean-philippe_1642

Participating Frequently

Hi! Is there a fix for this? It happens to me as well.

Community Expert

Community Expert

Hi everyone,

The issue is back. It drives one slightly insane. Especially when one pays for a service that cannot be used.

Attaching a screen recording: It crashes every single time.

Even tried going offline completely. Still happens.

Deinstalling and re-installing Illustrator did not help (even the whole CC and deleting all remaining CC files did not help).

Currently on version 29.1

Please fix this fast!

Thank you

JP

The video is quite blurry, it's not clear what you are doing.

Can you please describe?

18 GB of RAM is not a lot.

Community Expert

Community Expert

Hi which version of Adobe Illustrator are you using? What are the features of your computer?

Lorenzo5FF7Author

Participant

Hi,

Adobe version: 25.1 with an enterprise account.
My PC is a HP probook

intel core i7

cpu 1.80 ghz

16 g Ram

Community Expert

Community Expert

Have you tried to reset preferences? Have you checked if there are any updates available for your computer?