Illustrator colors dull on external monitor

New Here ,
Oct 23, 2021 Oct 23, 2021

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I've been searching for a solution to this for months and have not made any progress  - please help! Using a Gigabyte Aero Intel laptop with a geforce GPU:

Colours on Illustrator are dulled out, but only when using an external monitor. This doesn't appear when I am in any other program (including PS), or on the laptop screen.

I have reset every setting I can think of but it seems like a software issue with Illustrator's monitor colour profile handling? It happens with every monitor I try usb-c or hdmi.

There seem to be a number of users going back a year who have posted this problem without a solution - is this just a known problem that will eventually be fixed?

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Bug , Draw and design , Performance

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Community Expert ,
Oct 23, 2021 Oct 23, 2021

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Try toggling View Using GPU in the View menu. Also, is this happening only with RGB files, only with CMYK files, or both? Look in File > Document Color Mode to know which mode you are in. You might be using RGB values in the Color panel but for a CMYK document. Illustrator files can only use one colour mode. A CMYK file can only use CMYK for any colours in the file. An RGB file can only use RGB values. This means in you have a CMYK file and enter RGB values inthe Color panel you will see RGB numbers but the colours displayed will be converted to CMYK. It's a bit confusing and it’s not obvious this is what is happening.

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New Here ,
Nov 01, 2021 Nov 01, 2021

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Thank you for your reply - This is happening with RGB and CMYK files. Can you explain what you mean by "using RGB values in the Color Panel"? When I select a color it gives me both the CMYK and the RGB values.

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Adobe Employee ,
Oct 24, 2021 Oct 24, 2021

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Hi there,

 

Sorry to hear about your experience. In addition to the information shared by Scott, Would you mind sharing the version of the OS & Illustrator? Have you tried resetting the preferences of the app? If not, please try doing that & let us know if it helps. Also, please share if you see this issue with some specific files.

This information would help us assist you accordingly.

 

Regards,

Ashutosh

 

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New Here ,
Nov 01, 2021 Nov 01, 2021

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Hello,

OS Windows 10 Pro Version 10.0.19042 Build 19042
Illustrator Version 26.0

This issue is with all files - RGB and CMYK but ONLY on one external monitor and only on Illustrator (which is why I'm not immediately replacing my monitor).

I can open the same file in photoshop and in illustrator and the colours are completely different. My color settings are synced via Bridge.

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New Here ,
Feb 06, 2022 Feb 06, 2022

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Any progress with this issue? Exactly the same for me. Only with Illustrator and only with external monitor. 

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New Here ,
Feb 06, 2022 Feb 06, 2022

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Nothing. Adobe blames the graphics card and the graphics card support blames adobe. Extremely frustrating and I guess I'll have to either buy another new computer or gamble on buying another monitor.

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New Here ,
Feb 07, 2022 Feb 07, 2022

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Great. Just bought a new macbook only to find out I can't work with external monitor. Guess I'll hope for the updates or something... I don't know. 

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New Here ,
May 26, 2022 May 26, 2022

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It's now May and I'm facing the same issue. Hunting all over the internet for a solution to this Illustrator only on second monitor color issue. Has anyone found a workaround yet? 

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