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steenz66760276
steenz66760276
Participant
February 4, 2018
Answered

Illustrator constantly crashing IMacs when saving

  • February 4, 2018
  • 1 reply
  • 467 views

We have started 2018 with a clean install on all IMac work stations x7 & server & Mac book pro x3. We are have repeated crashing when saving files from Illustrator. Some times it works and then it wont. File size does not seem to have any factor or saving locally or to the server either. Even running only illustrator and no other apps the computer gets slower and slower over half an hour. Running 2017 Imacs with 24gig ram. ? WTF

    This topic has been closed for replies.
    Correct answer steenz66760276

    Yes there is one printer connected via the server and works fine. We also have the same proble on the macbook pro if they are working remote.

    1 reply

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    February 4, 2018

    So there are 2 issues:

    - saving errors

    - slow down

    Is a printer connected, turned on and set up as the default printer?

    steenz66760276
    steenz66760276AuthorCorrect answer
    Participant
    February 4, 2018

    Yes there is one printer connected via the server and works fine. We also have the same proble on the macbook pro if they are working remote.

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    February 4, 2018

    Is that printer connected via a printer queue?

    Illustrator doesn't particularly like printer queues. When opening or saving files it needs access to a printer. Otherwise bad things might happen.

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