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Rocketscience1966
Participant
May 2, 2023
Answered

Illustrator constantly crashing (last 3 updates)

  • May 2, 2023
  • 5 replies
  • 2302 views

I'm running Illustrator on Windows 10 with an Nvidia RTX4070ti (latest studio driver). The last 3 or 4 updates have been completely unstable and crashes every few minutes while trying to work. It seems to be completely random - opening files, saving files, deleting layers, making changes to a shape ... pretty much anything.

It was fine up to maybe version 26, then from 27 onwards it has become unusable. It gives no warning, I get the spinning cursor like it's trying to do something, then disappears.

Wondering if it is the gfx card as I switched from a 3070ti to the 4070ti.

Will try going back to early v26, but that's not useful if clients are supplying artwork from latest version.

This topic has been closed for replies.
Correct answer Bobby Henderson

You're probably running the current Wacom driver (version 6.4.1-3) released in January. If that's the case then that is very likely why Illustrator is crashing. It's a problem that has affected a lot of Illustrator users (myself included).

You'll need to uninstall that driver and download the version from November 2022 (version 6.4.0-11).
https://www.wacom.com/en-us/support/product-support/drivers

5 replies

K
Kierstin H
Participant
July 28, 2024

Yeah, I am having the same issue with AI Crashing, plus there are some moments where I can't grab my guide or move certain shapes. 🙃!! I've been researching, and many other users are having issues with the newest updates! And some are going back to older version of AI! Which I'm tempted to do! Because I have to draft up four  variety logos for three different logos projects (12 logos in total 🫠), my project is getting pushed back... 

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
July 28, 2024

you cannot move shapes? Did you read the comment about Wacom tablets? 

What also interferes with selecting and moving things around is a Window manager (on Mac OS), such as Magnet or Rectangle.

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Roger38408891cmsj
Participant
July 3, 2024

I've never had so many crashed with Illustrator... in the past month... every other day it crashes... I don't care what the reason is... it should not be doing this. Fix it!!

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
July 3, 2024

Hello @Roger38408891cmsj,

Hey there, we understand how frustrating it can be to encounter crashes in the middle of work. Would you mind trying the suggestions shared in this help article (https://adobe.ly/4bxgCqF) and checking if they help? Also, kindly submit the crash report using your Adobe email address and share it here for quick tracking. Steps are shared here: (https://adobe.ly/3VP5aRp). We appreciate your time and patience in helping us resolve this issue.

Thanks,
Anubhav

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
May 3, 2023

Hi @Rocketscience1966,

 

I apologize for the delayed response and the inconvenience caused due to the crashing issue in Illustrator.

 

We have released a new version, v27.5, which includes several bug fixes and improvements. I would suggest updating to this latest version and checking if the crashing issue persists.

 

Also, please confirm if you are using a Wacom tablet.

 

Let us know how it goes.

 

Best regards,

Anshul Saini

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Rocketscience1966Author
Participant
May 4, 2023

Hi there.

 

I am using v27.5. I also re-installed v26.1 to test it and that version also crashed just as much. I am using a Wacom tablet (Intuos Pro).

B
Community Expert
Bobby HendersonCommunity ExpertCorrect answer
Community Expert
May 4, 2023

You're probably running the current Wacom driver (version 6.4.1-3) released in January. If that's the case then that is very likely why Illustrator is crashing. It's a problem that has affected a lot of Illustrator users (myself included).

You'll need to uninstall that driver and download the version from November 2022 (version 6.4.0-11).
https://www.wacom.com/en-us/support/product-support/drivers

    Met1
    Met1
    Legend
    May 2, 2023

    What have you already tried?

    Prefs reset?

    Cleaner tool instal?

    Instal into new user?

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    May 2, 2023

    SO the app itself is launching, but then when working with files Illustrator is crashing?

    Where do you save files?

    How large are they?

    Are you using a Wacom?

    Do you have any third party plugins installed?

    Do you have a printer installed?

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