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t17203632
t17203632
Participant
May 21, 2019
Question

Illustrator constantly not seeing Adobe Fonts.

  • May 21, 2019
  • 1 reply
  • 607 views

When I open a file that is using adobe fonts from the creative cloud 9/10 times I have to restart the whole cloud and illustrator to have adobe see the font. How do I fix this issue? It keeps highlighting the fonts in red saying they are unavailable. It is adding countless minutes to a job that should just work. I am running Windows 10 using fonts only from Adobe Fonts.

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1 reply

ProDesignTools
Community Expert
ProDesignToolsCommunity Expert
Community Expert
May 21, 2019

Hi, sorry that's not working smoothly for you... Try the suggestions given in these two Adobe help pages:

After you have activated new fonts, they should be added to the font menu in each application, alongside all of your ins…

Troubleshoot font activation problems in Creative Cloud

Hope that helps.

t17203632
t17203632Author
Participant
May 21, 2019

The font has been activated for awhile. In the creative cloud they are always active and those solutions you've linked we've already tried and still the issue persists.

We reboot the computer every day, turning it off at night and then when we goto work we turn it back on. Creative cloud launches and shows all fonts activated and then we open AI and then open a file we are going to work on and sometimes a file from the previous day that had the fonts working and then it will just highlight and say can't find fonts. New files, old files it just randomly happens.

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
May 21, 2019

We primarily use Ai and not Photoshop, very rarely we use Photoshop and mostly it doesn't use text so we haven't seen it.


t17203632  schrieb

We primarily use Ai and not Photoshop, very rarely we use Photoshop and mostly it doesn't use text so we haven't seen it.

Just for the sake of ruling out options: can you please check?

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