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linh235
Participant
April 28, 2022
Question

illustrator could partially read this file

  • April 28, 2022
  • 2 replies
  • 186 views

My file can't open although I tried many ways.

I rename, uninstall and install AI again. Updated the window. Still error

Tried install newest version 2022 (26.02) and downgrade version 2021 (25).

But all version can't open the file. 

 

Please help me!

This topic has been closed for replies.

2 replies

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
May 2, 2022

Hello @linh235,

 

Sorry to hear about this experience. I would request you to share a few more details like:

  • The exact version of the OS
  • Is it acting this way with some specific files?
  • Kindly share the download link to the file here or via DM.
  • Are there many images embedded/linked in the Ai file?

 

Also, kindly update Illustrator to the latest version (26.2.1) and share your observations with us.

 

Looking forward to hearing from you.

 

Thanks,
Anubhav

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
April 29, 2022

Where is that file located? If not on the harddisk, move it there.

Have there been any problems when you last saved it?

When did you create it?

Which system is it?

What's in the file? How large is it?

 

Do you have a backup?

 

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