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Participating Frequently
February 22, 2024
Question

Illustrator could partially read this file

  • February 22, 2024
  • 1 reply
  • 605 views

All of a sudden any file I have created in the last year that is over 70mb is unable to be opened. I get the error message illustrator could partially read this file - then when I open it is  a blank page or only has a little bit of copy left in it.

 

I have a BRAND NEW macbook 2023 M2. I recently reinstalled illlustrator and am working in 28.1. My operating system is Sonoma. I save on the computer and it is being backed up both by google drive and my external hard drive.  I have plenty of memory. 32G 

 

This is totally unacceptable .I work from home and do not have an IT department so I need to find a way to open my files which were accessable a day ago.  I can see the preview image in the last files open and it has all the information in the thumbnail visible . But the files are not readable when I open them aka - they have NOTHING in them.  

 

I have sent an email with links to the files to the files@adobe address - but from what I see in this forum there are serious issues with recovery. 

 

I pay way to much every year to adobe to now not be able to recover all my work please tell me all is not lost.

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1 reply

Monika Gause
Community Expert
Community Expert
February 22, 2024

Is the option "Save in background" turned on in the Illustrator preferences? If so, turn it off.

 

From where do you open the file?

Participating Frequently
March 6, 2024

this does not work. I recently tried to open an older file with the sve in the background turned off and it does not work. by the way this is one of the key features I love about illustrator is that it is saving work for me while I work. My subscription just went up for cc and now the key program I use with the key features are becoming unusable.

Participating Frequently
March 6, 2024

also i work off my lap top directly not a server or a hard drive