illustrator crash wile saving a file

New Here ,
Apr 24, 2022 Apr 24, 2022

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any file i can't save in illustrator, if i try to save a file in illustrator it will automatically crash 

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Bug , Feature request , How to , Performance

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Community Expert ,
Apr 25, 2022 Apr 25, 2022

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Which version?

Which system?

Exactly what are you trying to save exactly where?

Is it all files or just some? Even a newly created file?

Are all your fonts checked?

Do you use font management?

Is a printer installed, and set up as the default printer?

Does this happen before or after you enter a name and location for the file?

Does the file name or folder path contain any special characters (non-ASCII)?

 

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Adobe Employee ,
Apr 25, 2022 Apr 25, 2022

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Hello @Royaloak24181025ky12,

 

Sorry to hear about this experience. I would request you to share a few more details along with the ones asked by Monika:

  • Have any recent changes been made to your computer (OS Update/ Antivirus/ Plug-Ins)?
  • Kindly submit the Crash Report by following the steps in this article: https://helpx.adobe.com/in/illustrator/kb/crash-next-steps.html.
    While submitting the crash report, please use the same email address with which you are signed in on this community. This will help us find the crash report and help accordingly.
  • Is it acting this way with some specific files? If yes, kindly share the link to download the file here or via DM.
  • Where are you trying to save the file (Internal/External/Network drive)?
  • Do you have multiple Adobe accounts?
  • Did you recently change the password for your Adobe account? If yes, please sign out and sign back in.

 

Also, you may try uninstalling and then re-installing Illustrator and share your observations with us.

 

Looking forward to your response.

 

Thanks,

Anubhav

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