Illustrator crashed and I lost a Creative Cloud Library Element

Forum|Forum|1 year ago
April 14, 2024
1 reply
450 views

Illustrator crashed and recovered my file, but it seems to have recovered a corrupt version, which I unfortunately (and stupidly) already saved over the file I had from the last time I had saved.

Now the logo I created and saved in my creative cloud library is gone. Is there any way I can get it back or am I screwed by Illustrator crashing!?

There is no version history because the AI file was saved on my desktop. The logo was saved in the cloud, though, but I can't get it to open.

If I click right click-edit on the link, nothing happens. I can't export it.

Bug

This topic has been closed for replies.

K

Kate PaullinAuthor

Participating Frequently

Correction, I could export, but only as a .cclibs, whatever that is. My mac can't find any way to open it.

K

Kate PaullinAuthor

Participating Frequently

and this is what assets.adobe.com says.

Anubhav M

Community Manager

Hello @Kate Paullin,

I'm sorry to hear about your experience. Would you mind sharing a link to the document (https://adobe.ly/3xwljmc) so that we can check it on our end? Although we cannot guarantee a successful recovery, we will try our best to do so.

Note: While sharing the link, kindly make it Public and enable the option to Save a Copy.

For help with crashes, kindly try the suggestions shared in this help article (https://adobe.ly/3UiyMHh) and share your observations. Also, kindly submit the crash report using your Adobe email address and share it here for quick tracking. Steps are shared here: (https://adobe.ly/3Q5WYdk). We appreciate your time and patience in helping us resolve this issue.

Thanks,

Anubhav

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