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Illustrator crashed and I lost a Creative Cloud Library Element

New Here ,
Apr 14, 2024 Apr 14, 2024

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Illustrator crashed and recovered my file, but it seems to have recovered a corrupt version, which I unfortunately (and stupidly) already saved over the file I had from the last time I had saved.

 

Now the logo I created and saved in my creative cloud library is gone. Is there any way I can get it back or am I screwed by Illustrator crashing!? 

 

There is no version history because the AI file was saved on my desktop. The logo was saved in the cloud, though, but I can't get it to open. 

 

If I click right click-edit on the link, nothing happens. I can't export it.

 

Screenshot 2024-04-14 at 4.33.40 PM.pngScreenshot 2024-04-14 at 4.32.01 PM.pngScreenshot 2024-04-14 at 4.32.28 PM.png

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Adobe
New Here ,
Apr 14, 2024 Apr 14, 2024

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Correction, I could export, but only as a .cclibs, whatever that is. My mac can't find any way to open it.

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New Here ,
Apr 14, 2024 Apr 14, 2024

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and this is what assets.adobe.com says.

 

screencapture-assets-adobe-libraries-urn-aaid-sc-US-93402a4a-1f26-4c89-80cc-291dadccb6eb-d9286dd1-9fc7-4116-ab43-c2ad1604ddf0-2024-04-14-16_39_21.png

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Adobe Employee ,
Apr 16, 2024 Apr 16, 2024

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Hello @Kate Paullin,

I'm sorry to hear about your experience. Would you mind sharing a link to the document (https://adobe.ly/3xwljmc) so that we can check it on our end? Although we cannot guarantee a successful recovery, we will try our best to do so.

Note: While sharing the link, kindly make it Public and enable the option to Save a Copy.


For help with crashes, kindly try the suggestions shared in this help article (https://adobe.ly/3UiyMHh) and share your observations. Also, kindly submit the crash report using your Adobe email address and share it here for quick tracking. Steps are shared here: (https://adobe.ly/3Q5WYdk). We appreciate your time and patience in helping us resolve this issue.

Thanks,

Anubhav

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New Here ,
Apr 16, 2024 Apr 16, 2024

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The AI file isn't a cloud file (nor will it ever be), so I can't send you that as far as I know.

The logo component is, but I don't know how to find a link to share it, since it's corrupt and won't open. There doesn't seem to be a way to copy the link from the palette in Illustrator or assets.adobe.com. Also, it looks like a second logo in there is somehow corrupt now too. Yay. 

KatePaullin_0-1713292094212.png

 

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New Here ,
Apr 16, 2024 Apr 16, 2024

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I think I might have found a way to give you a link to the folder in my library as a whole: https://shared-assets.adobe.com/link/cec586d6-1f52-4720-7991-d38843d8dcaa 

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New Here ,
Apr 16, 2024 Apr 16, 2024

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I'm not seeing any of the options your article says I should. 

KatePaullin_1-1713292384175.png

 

KatePaullin_0-1713292349482.png

 

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Adobe Employee ,
Apr 26, 2024 Apr 26, 2024

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Hello @Kate Paullin,

Thanks for sharing the link. Please allow me some time while I check this with the team.

 

Thanks,

Anubhav

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