Illustrator crashed and I lost a Creative Cloud Library Element

[Kate Paullin]

Illustrator crashed and recovered my file, but it seems to have recovered a corrupt version, which I unfortunately (and stupidly) already saved over the file I had from the last time I had saved.

Now the logo I created and saved in my creative cloud library is gone. Is there any way I can get it back or am I screwed by Illustrator crashing!? 

There is no version history because the AI file was saved on my desktop. The logo was saved in the cloud, though, but I can't get it to open. 

If I click right click-edit on the link, nothing happens. I can't export it.

[Kate Paullin]

Correction, I could export, but only as a .cclibs, whatever that is. My mac can't find any way to open it.

[Kate Paullin]

and this is what assets.adobe.com says.

[Anubhav M]

Hello @Kate Paullin,

I'm sorry to hear about your experience. Would you mind sharing a link to the document (https://adobe.ly/3xwljmc) so that we can check it on our end? Although we cannot guarantee a successful recovery, we will try our best to do so.

Note: While sharing the link, kindly make it Public and enable the option to Save a Copy.

For help with crashes, kindly try the suggestions shared in this help article (https://adobe.ly/3UiyMHh) and share your observations. Also, kindly submit the crash report using your Adobe email address and share it here for quick tracking. Steps are shared here: (https://adobe.ly/3Q5WYdk). We appreciate your time and patience in helping us resolve this issue.

Thanks,

Anubhav

[Kate Paullin]

The AI file isn't a cloud file (nor will it ever be), so I can't send you that as far as I know.

The logo component is, but I don't know how to find a link to share it, since it's corrupt and won't open. There doesn't seem to be a way to copy the link from the palette in Illustrator or assets.adobe.com. Also, it looks like a second logo in there is somehow corrupt now too. Yay. 

[Kate Paullin]

I think I might have found a way to give you a link to the folder in my library as a whole: https://shared-assets.adobe.com/link/cec586d6-1f52-4720-7991-d38843d8dcaa 

[Kate Paullin]

I'm not seeing any of the options your article says I should. 

[Anubhav M]

Hello @Kate Paullin,

Thanks for sharing the link. Please allow me some time while I check this with the team.

Thanks,

Anubhav

[Anshul_Saini]

Hi @Kate Paullin,

Thank you for your patience. We tested this issue on our end but could not reproduce it. This might be one of those rare cases that happen unexpectedly.

Please confirm if you are still facing this issue. If so, could you provide reproducible steps or additional details so we can investigate further? Your feedback will help us better understand the problem and work towards a solution.

Again, I'm sorry for the inconvenience this has caused you. We are here to assist you in any way we can.

Best regards,
Anshul Saini