Skip to main content
E
erikerath
Participant
June 24, 2020
Question

Illustrator crashed (power outage) - [recovered] File lost all "links" info

  • June 24, 2020
  • 1 reply
  • 328 views

Hi - I had a brief power outage - Mac crashed. After restarting, [recovered} file opened - it looks like my work is there and up to date but it somehow lost all the links (of which there were many.) The names are  gone, replaced oddly with a question mark so I can't even start to relink.... Two of the links are preserved the other 50 or so are spoiled.  All the photos are on the local drive, as are my auto saves, in a resonable folder structure.

 

Many thanks for any clues!

 

    This topic has been closed for replies.

    1 reply

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    June 24, 2020

    For next time: make backups and save them with a different name. So you can always come back to a more recent version.

     

    Did you save the file with "PDF compatiblity"?

    And if so: does the file open in Acrobat?

    If that works, you could at least replace the now missing links, because you can compare.

    You could alsoplace the corrupt file in a new file and embed it. Then you have all the images in their masks, but they are embedded, not linked.

    You could then again open the file and copy over what still works and replace it in the other file.

     

      Luna Hyena
      Luna Hyena
      Participant
      September 24, 2020

      I'm having the exact same problem! Always happend after I open a recovered file. Please Adobe, helps us to solve this bug. Replacing each image without a name and image is a lot of time consuming. The autosave feature doesn't work if every time it crash, I will lost all the links information.

      Monika Gause
      Community Expert
      Monika GauseCommunity Expert
      Community Expert
      September 24, 2020

      The autosave is only a last resort. It doesn't spare you the need to have a proper backup strategy. 

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices