Illustrator crashes constantly, regardless of version - Mac OS Ventura

[Markus Frieauff]

My AI crashes constantly. I have gone through all versions from 27.1 to the latest and it does not make a difference. I have manually deleted all Adobe apps and files (caches, preferences, ApplicationSupport files, literally EVERYTHING Adobe), used the CC uninstaller, re-installed fresh AI (and nothing else, to avoid conflicts), no change. Still the same crash. 
However, on my other user account (same machine) AI runs fine. 

I would like to avoid moving all my files, preferences, settings etc. from the current user to the other one, because that would be a hell lot of work. I just don't know how to perform a cleaner install than the one I tried.

Does anybody have a solution?

[Monika Gause]

So you have a second user account on that computer and in that one Illustrator runs fine?

Are the same fonts installed in that other account?

The same printer?

[Markus Frieauff]

Yes, the second user works fine.

Same printer. 

I don't know how to check the fonts - how do I do that?

[Monika Gause]

Fontbook can do that. 

You can also just uninstall the ones from your user folder and see what happens.

[Lukas Engqvist]

Sounds like an OS issue with premissions to files or folders since it is one account that works and another doesn't.

[Markus Frieauff]

That seems to make sense. I have already run both first aid as well as clean my mac's "repair permissions", but without success. Any other suggestions on how to correct that permissions issue?

[Anubhav M]

Hello @Markus Frieauff,

Sorry to hear about this experience. Would you mind trying to manually reset Illustrator's preferences and checking if it helps:

For macOS

• Close all Adobe applications.

• Go to the following locations

• ~/Library/Caches

• ~/Library/Application Support/Adobe

• ~/Library/Preferences

• Rename Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 28 Settings folders to Adobe Illustrator.old, com.adobe.illustrator.old and Adobe Illustrator 28 Settings.old

• Launch Illustrator from the Creative Cloud.

Note: Location starting with this "~" sign indicates the User Library, which is hidden. So, you need to copy & paste the exact path in spotlight search or from Finder Menu > Go > Go to Folder > Paste the location in the dialog box like this:

For Windows

- Close all Adobe applications.

- Go to Location C:\Users\%USERPROFILE%\AppData\Roaming\Adobe

- Rename Adobe Illustrator and Adobe Illustrator 28 Settings folders to Adobe Illustrator.old and Adobe Illustrator - 28 Settings.old

- Relaunch Illustrator from Creative Cloud

Disclaimer: Please note that renaming preferences folders will remove all the custom settings, and Illustrator will launch with default settings. You can also save a backup of the folders in case you want to. The location is mentioned above.

Looking forward to hearing from you.

Thanks,

Anubhav

[Guest]

Thanks, but I've already tried that several times

[Anubhav M]

Hello @Deleted User,

Sorry to hear that did not help.

 It seems we may need to troubleshoot this on a live session. Please head here (https://adobe.ly/3Ts9p5L) and select the chat button in the lower-right corner of the page. We can help troubleshoot faster that way.

Thanks,
Anubhav