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Illustrator crashes in Mac OS 11 Big Sur

Forum|Forum|5 years ago
November 14, 2020
21 replies
25608 views

Hi,

I installed Big Sur in my laptop to test all of my programs first and I can't get Illustrator 2021 to open. I get the splash screen and it just sits there. I don't have any issues with InDesign or Photoshop. Anyone else having this issue?

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Correct answer Srishti Bali

Hi all,

Sorry about this trouble. There could be multiple reasons why the application would crash. I would request if you could try the steps mentioned on this page (https://community.adobe.com/t5/illustrator/how-to-fix-a-crash-and-recover-documents-in-illustrator/td-p/11434061?page=1) and share your observations with us.

You may also try to remove the folder "com.adobe.illustrator" from ~/library/caches, restart your mac and let us know how it goes.

Regards,

Srishti

N

Néstor0D44

Participant

Hey found a loop that maybe can be a solution.

When saving and the Illustrator options windows pops up.

Untick the "create PDF compatible file"

Hope it helps

S

Steven23190923eytn

Participant

Srishti Bali's answer is no help at all. Nothing is. Until Adobe rewrites/fixes their application software your only option is to uninstall the new version and reinstall the older version. I had the same problem on February 14th, 2022.

Monika Gause

Community Expert

I had the same problem on February 14th, 2022.

By @Steven23190923eytn

And you did contact Customer Care to have them fix it?

M

Macbook23128053y8bu

Participant

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stevenf43760602

Participant

I'm not glad to hear that so many others are having this issue. I'm infuriated!!!!! an 8-minute task took over an hour and a half recently. I'm running Big Sur, version 11.3 on a MacMini M1. At first AI was lightning fast. My AI version is up-to-date. I have logged out and restarted. Previously, I uninstalled AI and redownloaded/installed it. Any advice from the pros would be appreciated!

Metaborn

Participant

I am having the same issue. I just updated to Big Sur today and my illustrator keeps crashing like crazy or won't load images. I'm getting boxed out glitches that my screen is going black across parts of my artboard.

Metaborn

Participant

I am having the same issue. Bridge is unusable and completely crashes my Mac since updating to Big Sur. Illustrator I'm getting the boxed out glitches of parts of my graphics disappearing and then reappearing when I zoom. Super annoying.

A

albertr80918060

Participant

Remove Illustrator using Creative Cloud. Reinstall illustrator.

Let us know how it goes.

Sent from my iPhone

A

albertr80918060

Participant

I had a plug-in loading issue. Illustrator kept crashing. Using Creative Cloud, deleted the app and reinstalled. Illustrator is running again.

Chrisudem

Participant

I have the same issue, i have an imac 2017 and installed big sur and illustrator 2021 doesnt open, i have to use the 2020 version, hopes they resolve this.

Monika Gause

Community Expert

Please contact Customer Care, so they can look inside your system.

https://helpx.adobe.com/contact.html

V

ViivBok

Participant

I installed Big Sur last night, up until then didn't have barely any problems with Illustrator crashing. Then today I use it and in the space of like 6-7 mins it crashes twice and lost some work both times.....very frustrating!

T

Test Screen Name

Legend

Frustrating, certainly, but hardly surprising. This is entirely expected. It happens with every macOS upgrade. I hope you still have a live machine to use.

M

Maurice0D44

Participant

Same problem here for many days... Adobe support isn't answering