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Illustrator crashes in Mac OS 11 Big Sur

Forum|Forum|5 years ago
November 14, 2020
21 replies
25605 views

Hi,

I installed Big Sur in my laptop to test all of my programs first and I can't get Illustrator 2021 to open. I get the splash screen and it just sits there. I don't have any issues with InDesign or Photoshop. Anyone else having this issue?

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Correct answer Srishti Bali

Hi all,

Sorry about this trouble. There could be multiple reasons why the application would crash. I would request if you could try the steps mentioned on this page (https://community.adobe.com/t5/illustrator/how-to-fix-a-crash-and-recover-documents-in-illustrator/td-p/11434061?page=1) and share your observations with us.

You may also try to remove the folder "com.adobe.illustrator" from ~/library/caches, restart your mac and let us know how it goes.

Regards,

Srishti

Show previous replies

B

barryledwards

Participant

Had the same issue w/the Big Sur update. I just removed my wacom tablet drive completely, then restarted Illustrator (I did not need to reinstall Illustrator) and it opened fine.

M

Maurice0D44

Participant

worked also here!

vkdesign1970Author

Participating Frequently

Hi and thanks for your reply, I have already spoken with Adobe chat and discovered my issue was due to the Wacom tablet driver. It has been resolved. Thanks for the addtional information. When I update my main computer, I will save it in case I run into any other issues.

Srishti Bali

Correct answer

Community Manager

Hi all,

Sorry about this trouble. There could be multiple reasons why the application would crash. I would request if you could try the steps mentioned on this page (https://community.adobe.com/t5/illustrator/how-to-fix-a-crash-and-recover-documents-in-illustrator/td-p/11434061?page=1) and share your observations with us.

You may also try to remove the folder "com.adobe.illustrator" from ~/library/caches, restart your mac and let us know how it goes.

Regards,

Srishti

C

Catherine Maissin

Participant

Salut,

oui c'est pareil pour moi depuis que j'ai installé Big Sur. J'ouvre Illustrator et une fenetre noire apparaît, je peux ouvrir des fichiers mais je ne peux plus en créer de nouveaux car l'onglet est grisé. Que faire ? merci.

Srishti Bali

Community Manager

Hi there,

Sorry to hear about this issue. Let us help you fix this. Please try following these steps one by one and let us know how it goes:

Rename CEP folder from /Library/Application Support/Adobe to CEP.old
If that doesn't help, rename extensions folder from /Library/Application Support/Adobe/UXP to extensions.old
If that doesn't help either, uninstall the application using Cleaner tool (https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html) and reinstall from the Creative Cloud Desktop app (https://helpx.adobe.com/in/download-install/using/download-creative-cloud-apps.html).

Let us know if this helps or if you have any further questions.

Regards,

Srishti

EricJi

Participant

Had the same issue, my suggestion is uninstalling your current version of illustrator, and install the ver.24.3 instead, that version works find on Big Sur.

R

ReWeb

Participating Frequently

Me too here. Illustrator worked fine until yesterday on Big Sur. Suddenly.

I open a doc, and cannot work at all.

When I select an object, the screen go white ... then blue ... maybe green. If I press Command, I see my work again.

I install 24.3 and it just work.

MerMaiden

Participating Frequently

PERFECT!!! It worked, and you saved my poor brain from exploding (not a huge loss but I'm sorta attached to 'thinking and designing'). ❤️

MerMaiden

Participating Frequently

It isn't opening at all for me either. Is there a resolution?

A

Artello

Participating Frequently

Reach out to Adobe via chat. One trick that seems to work for me: go to user/library/caches and remove the folder "com.adobe.illustrator", restart your mac.

MerMaiden

Participating Frequently

this worked!!! Thank you!!!

W

wukits581

Participant

Do they have any idea how long it will be until it is compatible? I upgrade my imac without even thinking about it last night and if I have multiple jobs open illustrator just crashes when I try to save a file. It is fine if I have one or two open but its a pain keeping track of jobs that need done but arent open

T

Test Screen Name

Legend

It's usually wise to wait a couple of months. This pain happens on every.single.OS.upgrade and is largely avoidable.

vkdesign1970Author

Participating Frequently

I agree about waiting, but in all honesty, its been a while since I personally have had as many issues with an OS release in a while. Its a shame because the UI is really nice. All we can do is report our issues so they can be fixed as quickly as possible.

T

Test Screen Name

Legend

Adobe say not to jump yet.

vkdesign1970Author

Participating Frequently

Thanks, I have no intention until everything works, thats why I test on my macbook first.

A

Artello

Participating Frequently

Experiencing the same issue. It was working right after the update last night but when launching this morning it failed to do so.

vkdesign1970Author

Participating Frequently

And mine has never worked. I mean Illustrator 2021 works on my main mac running Catalina, but no good on Big Sur. It's my main program so no upgrade for me until issue is resolved.

A

Artello

Participating Frequently

Contacted suport through Chat and they were able to help resolve the issue.

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