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Evgenii24862510pxwx
Evgenii24862510pxwx
Inspiring
October 25, 2022
Answered

Illustrator crashes in the print window

  • October 25, 2022
  • 4 replies
  • 1711 views

Illustrator crashes when I try to change the paper parameters in the print window. Acrobat also crashes in this case. Illustrator — v. 27.0, Acrobat — v. 22.0, MacOS — Ventura 13.0.

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Correct answer Evgenii24862510pxwx

Hi!
Today I installed mac OS 13.0.1 and this error disappeared. Thank you all.

4 replies

Evgenii24862510pxwx
Evgenii24862510pxwxAuthorCorrect answer
Inspiring
November 11, 2022

Hi!
Today I installed mac OS 13.0.1 and this error disappeared. Thank you all.

    Evgenii24862510pxwx
    Evgenii24862510pxwxAuthor
    Inspiring
    November 2, 2022

    Hi, sadly, the issue is still occuring.

    Mike_Gondek10189183
    Community Expert
    Mike_Gondek10189183Community Expert
    Community Expert
    October 25, 2022

    A this crashes in both acrobat or illustrator the common variable is either your OS or Adobe cloud. I would download the latest driver for the HP Laserjet printer (sorry to small to see model number). 

    Evgenii24862510pxwx
    Evgenii24862510pxwxAuthor
    Inspiring
    October 26, 2022

    Hi, MikeGondek!

    I have two printers Epson L1800 and HP LaserJet 5100. The newest drivers that I could find were installed. The error remains. From Viewing, I change the paper size and print PDF without problems.

    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    October 25, 2022

    Hello @Evgenii24862510pxwx,

     

    Sorry to hear about this experience. Would you mind trying to remove the printer drivers, restarting the computer, and then reinstalling the drivers to check if it helps?

     

    Also, kindly share the crash report by following the steps shared in this help article (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html), so we can investigate this further. While submitting the report, kindly use the same email account used here in the community so we can locate it quickly.

     

    Looking forward to your response.

     

    Thanks,

    Anubhav

    Evgenii24862510pxwx
    Evgenii24862510pxwxAuthor
    Inspiring
    October 26, 2022

    Hi, Anubhav!

    Removing the drivers and restarting did not help. Illustrator and Acrobat also crash. I have two printers Epson L1800 and HP LaserJet 5100. And I have a big problem switching the a3/a4 paper format. PDF has to be printed only from the Viewer, which allows you to switch the paper format. Sent crash log to sharewithai@adobe.com

    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    November 2, 2022

    Hello @Evgenii24862510pxwx,

     

    Thanks for confirming that. I could not find any crash report with the email address you have used here in the community. Would you mind sharing the email address you used here or via DM so we can check the crash log and investigate this further?

     

    Looking forward to your response.

    Regards

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