Participant

Question

Illustrator crashes Mac 10.12.6 when left open overnight

Forum|Forum|8 years ago
September 8, 2017
2 replies
734 views

I haven't seen this problem mentioned here, but it happens to me every time. When I leave Illustrator CC 2017 running overnight, I come back to work to a crashed/frozen Mac every morning. I have to do a hard restart, and then It seems to recover OK, and even has a recovered version of any work I was doing. Photoshop, InDesign, AfterEffects and Premiere have all been left on overnight with no issues. But if I forget to quit Illustrator, a frozen Mac awaits me every time.

My mid-2012 Mac Pro is on the older side of hardware, and it's running 2 monitors, so it may be a hardware thing... and I've sent crash reports to Apple, but they'll probably say it's a Creative Cloud issue. Anybody experience anything similar?

Details:

Mac OS Sierra 10.12.6

Mac Pro (Mid 2012)

2 x 2.4 GHz 6-Core Intel Xeon

16 GB 1333 MHz DDR3

NVIDIA Quadro 4000 2048 MB

This topic has been closed for replies.

Srishti_Bali

Legend

Hi SteveWLEX18,

I would like to know if the steps suggested above worked for you, or the issue still persists.

Kindly update the discussion if you need further assistance with it.

Thanks,

Srishti

Monika Gause

Community Expert

How about unplugging the extra monitor and giving it a try?

I have a comparable setup with not the latest Macbook, updated to Sierra and leaving stuff running (sometimes for days). Usually it's not a problem doing this for a night or for some nights. But in the end you will have to restart that computer every now and then. Things just tend to hang up.

I'm a little amazed thogh that this does not affect InDesign CC2017, which causes issues for everyone else when working in it for longer than 5 hours.

S

SteveWLEX18Author

Participant

I'll try the monitor unplugging suggestion... I've selectively left each program running overnight, and Illustrator is definitely the culprit... I'm guessing it "calls home" at night to verify my subscription or something. I'll try unplugging its network connection to test my theory and report back...

Monika Gause

Community Expert

SteveWLEX18 schrieb
I'm guessing it "calls home" at night to verify my subscription or something.

It only needs to call home every 30 days for this purpose.

It might do some synching of your library files though.

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