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Participant
September 22, 2024
Question

Illustrator Crashes on launch due to Plug-in Issues

  • September 22, 2024
  • 1 reply
  • 927 views

Tha app crash when loading, at "initializing plug-ins...vectorizeUI.aip".

I tried to remove this plu-gin, but then it crash to another one etc.

Unitil it closes at "initializin plug-ins...illustrator.exe".

 

I tried to uninstal and re-install illustrator, using the Adobe Cleaner Tol, but there is no difference.

I feel like it's problemm with my computer, maybe a corrupted file somewhere ?

 

I don't know.

 

If anyone coud help me please.

 

Thank you!

 

{Renamed by MOD}

This topic has been closed for replies.

1 reply

Monika Gause
Community Expert
Community Expert
September 22, 2024

So you first uninstalled everything and then let the Cleaner tool get rid of all things Creative Cloud?

There is no Adobe Beta app installed anymore?

 

Can you tell us about your system?

Does it work when you boot into Safe Mode?

Participant
September 24, 2024

Yes I have uninstalled everything and cleaned with the Cleaner Tool.

There is no beta app installed, the only app installed from Adobe is Illustrator.

 

My system is Windows 11: Version 10.0.22631 Build 22631

My computer is the SurfaceLaptopStudio (First edition, with RTX graphic card).

 

I tried to open in safe mode as well, it didn't work.

Participant
September 25, 2024

Hi @clémentt408673

I’m sorry to hear that the previous steps haven’t worked for you. This is unusual, especially after using the cleaner tool. It seems we may need to repair the Visual C++ DLLs. I recommend trying the solutions provided on this page.

 

 

Regards,

Srishti


Hello !

I have updated the vicual C++ driver.

There is still the problem.

 

Has anyone encountered this issue before ?