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michaels49830862
Participant
November 13, 2018
Answered

Illustrator Crashes on MAC

  • November 13, 2018
  • 2 replies
  • 900 views

AI closes unexpectedly on my mac. Why?

    This topic has been closed for replies.
    Correct answer Srishti_Bali

    Hi all,

     

    We understand how frustrating crashes can be. We have consolidated the most popular solutions that help in fixing these issues and also, how you can recover unsaved documents after a crash. Please check this help article for more details.

     

    If you still need help, feel free to reach out, we'd be happy to help.

     

    Regards,

    Srishti

    2 replies

    Srishti_Bali
    Srishti_BaliCorrect answer
    Legend
    September 15, 2020

    Hi all,

     

    We understand how frustrating crashes can be. We have consolidated the most popular solutions that help in fixing these issues and also, how you can recover unsaved documents after a crash. Please check this help article for more details.

     

    If you still need help, feel free to reach out, we'd be happy to help.

     

    Regards,

    Srishti

    Eric Dumas
    Community Expert
    Eric DumasCommunity Expert
    Community Expert
    November 13, 2018

    Hi,

    Can you specify which generation Mac Air do you have, the operating system and the version of Ai ?

    Do you get any error message? Does this happen for other apps? Did you recently upgrade software or install something new?

    These details can help us find clues to support you better

    Thanks

    M
    michaels49830862Author
    Participant
    November 13, 2018

    21.1 Illustrator

    MacBook Air, 3 months old

    Running High Sierra, current OS

    It just quits in the middle of a project and I need to restart the program. I wish I could just buy a version like I have for so many years.

    Thanks for the help.

    Eric Dumas
    Community Expert
    Eric DumasCommunity Expert
    Community Expert
    November 14, 2018

    Remember, you can use previous version of your application. Look at the Creative Cloud panel,

    Next to an App, you have Open or Install with an arrow pointing down. in that drop down you will locate a means to install previous versions.

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